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Do you have at least one valid contact phone number on your Digital Life account?

A valid phone number on your account allows us to contact you in the event an emergency is detected in your home.

Questions

 • Other

1.1K

1

0

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Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

Questions

 • Account & Usage

25

1

0

Phone bill after attempt of cancelling the service

Hi, I tried to cancel my number related with AT&T due to the plan of moving the States to a foreign country. I visited local AT&T store to cancel the service. The representative asked for my phone number, and my date of departure to confirm when the service should be cancelled. However,

Questions

 • AT&T Phone Account

7

1

0

Countless people post nearly identical issues on here and AT&T still pretends to be surprised by it

After only looking over a few pages on this forum, it's immediately apparent that there is a chronic and pervasive issue with AT&T's online and phone ordering system. But regardless who you speak to, whether it's an agent over the phone or an employee at a corporate store, they act completely surpri

Questions

 • Wireless Account

1.3K

1

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Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

7

1

0

Logging in

Anytime I try to log in to my payphone account, it tells me the system cant log me in at the moment, and to cal 611 for assistance. The thing is, I'm not in the US anymore, and not using an AT&T number, so I CANT call the 611 number to get help. I want to cancel my account, and I cant find an email

Questions

 • Account & Usage

8

1

0

Offer on 2 out of 4 trade-in is still pending after multiple calls to customer service center

I switched from Verizon to AT&T around thanksgiving last year and my misery started since then. I had switiched under the offer of getting USD 700 per line on qualified trade in. Just to add, I had also paid verizon USD 1000+ inorder to switch. Now after 5 months after endless calls to customer serv

Questions

 • Wireless Billing

12

1

0

My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

Questions

 • AT&T Internet Plans

17

1

0

Internet Wifi Tower is Blank / Blacked out

Hello,Our area had some sever power outages last night and the internet wifi tower is blank with no sign of life. The green light in the back is on and I have unplugged / tried to restart with no hope that the tower is working. I tried calling customer service and they couldn't remote into the devic

Questions

 • AT&T Internet Account

17

1

0

Change of plan

I am currently under my parents' family plan. My husband and I are comparing AT&T with other wireless providers by cost, data, and coverage. Is it possible to leave the current family plan that I am under and transfer that number to a different provider?

Questions

 • Wireless Account

15

1

0

PORT not done

Its been over 72/hours and Consumer Cellular is still waiting for response form ATT to release so that my service can start. I am with out a phone

Questions

 • Wireless Account

12

1

0

Trandferring from iPhone 8 to iPhone 11 and Having Issues Connecting to Cellular Data

I have transfered everything over to my new phone but I am unable to connect to the cellular data/AT&T network on my new device. I don't know where a QR code was provided (I don't believe it was provided) and I've tried resetting and switching out / switching back SIM card. Do I need to get in t

Questions

 • Data & Messaging Features, Internet Tethering

5

1

0

Email, text, or voice notices

Hi, How is it possible to add a second email address for bill notifications? In this the use case is for husbands and wife to both receive a notice when bill is due and if bill is late. thank you, jeff  

Questions

 • AT&T Internet Account

174

1

0

0

Att overcharged me, twice, and now I have a collection due, and it's affecting my credit

I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router.

Questions

 • Wireless Billing

39

3

0

Locked out of email / no way to reset

My SBC email says I am locked out of my account.  But I didnt even try to log in or type a password wrong, I just opended the email page and got that message before even typing anything.    When I click reset password the only option to reset passwrod is to send an email to the email address that i

Questions

 • AT&T Internet Email & Security

10

0

0

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Email & Security

19

1

0

AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

 • Apple

19

3

0

New Contstruction for retirement community

Hello, I am trying to get our new buildings into your system for our residential apartments. Contact Name: [EDITED] Contact Number: [EDITED] Contact Email: [email scrubbed] Request is for phone service to new residential apartments.  Currently, in your system, we have 3 digit (109-316 I be

Questions

 • AT&T Phone Installation

7

1

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

Block my iPhone without registration

Hello. I have a problem: someone stole my phone so I want to block it but I have nither SIM-card nor Account to do it. How can I do it without registration? I have only IMEI of the phone. It is Apple iPhone 4 btw. Thanks in advance.

Questions

 • Apple

398

5

0

0

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