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Does account credit apply to my payment due amout?

i have a credit on my account that is more than my payment due. Do I submit payment from the credit or will it submit automatically?   [Subject edited for better exposure]

Questions

 • Wireless Billing

564

2

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Account Credit and Installment payments

I recently cancelled my service and traded my phone in and got a $300 credit on my account. I was hoping to use that credit to pay off some of the remaining installments and I’ll pay the difference out of pocket. I’m unsure on how to go about doing this

Questions

 • Wireless Billing

175

2

0

0

Return equipment - never marked as received

We moved back in June to a new apartment and moved our AT&T U-verse and Internet services with us. When we did we had an AT&T agent install our new equipment in the new place and were given a new receiver. He then took the equipment with him and we thought we were done with this. However, to our sur

Questions

 • AT&T Internet Equipment

107

1

0

0

ATT Prepaid Autopay & Multiline - Large Account Credit

I have an account with two member accounts attached for multi-line discount, which results in combined $15 savings for the multiline setup.  I also have auto-pay enabled, which results in an additional $15/mo savings due to autopay.  The monthly service charge (before taxes and fees) after the two d

Questions

 • More AT&T PREPAID Discussions

220

1

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How Long Does It Take For Credit to Post to Cell Phone Bill

I was speaking to a representative last night about a billing issue. He told me that I would receive a credit on the account to resolve the issue and gave me the reference number     I received a text this morning saying "ATT Free Msg: We've completed your request  ."   So far my bill has not change

Questions

 • Wireless Billing

571

1

0

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At&t promised account credit not issued (ATTCares?)

Hey @ATTCaresI recently placed an online order to switch to AT&T using BOGO deal (and $300 gift card offer for online orders). Initially AT&T couldn't port my  numbers. When I called to check the status of the order, sales rep told me that I need to cancel the old order and place a new one over the

Questions

 • Wireless Account

416

6

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