We will be traveling to Scotland for 10 days. Where we are staying, we will have Wifi so I know that I will be able to Facetime our family for the "calling" portion. What I am concerned about is ensuring that we have enough data to use Google Maps (since we will be traveling to sight-see type places

I have been trying to be in contact with AT&T and I feel like I should get a PUK Code for my LG Thrive as I now live abroad and AT&T Service will not help me here... Right now, I am only able to use Emergency Services on the device (as it is Prepaid) and there should be no reason I should not get my

I'm a brazilian who was visiting America and I activated a prepaid account on the 10/28/2018. I came back on the 11/12 and tried to suspend my account by contacting the Customer Service Phone Number. They assured me the account was suspended.Later I found out I was still being charged on the AutoPay

Hi ATT -- It turns out for the past year I've been charged for my old AT&T phone, even though I have not been living in the US.  It looks like it's on some sort of auto pay thing. I want to remove autopay, but I don't have an AT&T account, as far as I know, I don't know my phone number anymore, and

Hi all,I've moved from the US to Europe and changed my post-pay to a pre-pay (GoPhone) contract. Now I'm in Europe (Switzerland), but my phone won't connect to any of the carriers, so I can't make/receive any calls...How can this be fixed? I need to be available on my US number!! Thank you for your

It says, Operates on dual-band UMTS/HSDPA and quad-band EDGE networks. But would I able to use (receive calls or make calls) my Alcatel 871A GoPhone Overseas i.e. The Bahamas?

I traveled abroad with 2 sims with a prepaid plan. I will not be in the US the coming months so I want to cancel them. I have no online access to do this as they are sending me my password to the the phone number and here I have no service to receive the message so I am not getting it. And my other

I've gone abroad and need to access my prepaid autopay account. Apparently a new pin/password has been texted to me, but I cannot receive it because I am not in the USA. Can I somehow get access to my account by having the new pin emailed to me?

If I am in the U.S. and am texting an individual who is abroad (Europe) carrying a U.S. phone and number. In others words it is a U.S. to U.S. text message convo, with the other person being abroad. Do I incur extra costs for these messages? Given that I have (had) no way of knowing whether the pers

I set up my prepaid plan in California and was told I could cancel AutoPay a couple of days before the end of the billing period. However, I was not told I couldn't do this from abroad (despite telling the sales associate I would be abroad for this) - the number has to receive a temporary password f

Hello. I'm an American preparing to live abroad in Korea for several months, trying to figure out what to do with my Samsung Galaxy S4 while I'm traveling. Previously, on shorter trips to European countries, I brought it with me and enabled flight mode for the duration of the trip so that I could av

I was having a vacation in NY and I bought a sim last January 2018 at an ATT store at Times Square  so I could keep in touch with my relatives there (I'm from the Philippines).I bought the sim using my credit card and the staff charged me around $30+ for it.   I specifically told the staff that Im o

Dear AT&T, i am a foreign customer and evry month i stumble on problems paying my bill or logging into my account. First, AT&T has confirmed that there are firewall problems to be solved so that i can always properly log in to my account from abroad. This was nearly a year ago. At the moment i canno

Hi, I requested a device unlock, and it got approved. I received the instructions to unlock the device with an unlock code. I inserted my new SIM card, the phone asked me the code, but it fails 😞Note: I am currently in France. My prepaid phone never worked from here.HELP!

iPhone SE - traveling abroad - data roaming, cellular data, wifi, email, texting issues: Is Cellular data to be off or on?  Or do you turn off everything separately, but keep on mail?  My wife is not getting email on Wifi or on Cellular.  I had her turn off Cellular and we have data roaming on as th

I'm a long time & loyal AT&T iPhone using customer. I'm travelling to Europe this Summer —starting July 1— and would like my iPhone unlocked so I may use it abroad. There seems to be a policy in place where AT&T won't unlock phones under contract, which mine is and customers are forced to pay $100s

So I was in Mexico for a week, and my texts came and went fine. I turned my roaming on while there, but when I came back to the US it won't work at all.