Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (24)

Relevance

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

218

6

0

S5 running 5.0 will not update to 5.1 saying update interrupted

I have now downloaded and attempted to install the new 5.1 OTA update for my s5 and each time the installation is "interrupted" and I end up having to start over and redownload the update again and again. After each download I have seen the restart prompt, watched the phone restart, and then simply

Questions

 • Samsung

484

2

0

0

Nexus 6 OTA Updates (5.01 & 5.1)

I did my research and my homework and have it on pretty good authority (through experience) that AT&T is presently blocking updates to the Nexus 6 devices, regardless of how you purchased the device.  This is CLEAR violation of the Nexus program provided by Google where Nexus devices that are unlock

Questions

 • Android

5.3K

29

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

28

2

0

U-verse Blinking / NAD M17v2i compatibility

I've tried several of the U-verse boxes of different models and ages to feed our programming signal into our new NAD M17v2i surround processor and we get a blinking of our video feed on screen with all of them. The blinking is intermittent.  Sometimes several minutes go by before a blink will

Questions

 • U-verse TV Equipment

85

7

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

66

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

69

2

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

43

4

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

39

1

0

Dual band or not?

Is the BGW 210 a dual band router? Unable to connect to smart plugs that require 2.4ghz

Questions

 • AT&T Internet Equipment

92

1

0

My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

34

0

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

335

6

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

21

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Security

27

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

597

1

0

LTE Poor Service iPhone iOS 15.1 Can't turn off LTE anymore

Since getting my phone (iPhone XR) almost 2 years ago I have had poor service when my LTE is on. Zip Code 04005 (Maine). With LTE OFF, have full service (4 bars). When LTE is on, my service drops to 1... maybe 2 bars. Up until recently, when I updated to iOS 15.1, I was able to turn off the LTE and

Questions

 • Network Coverage

439

3

0

Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

 • Wireless Account

83

3

0

U-Verse renewal

I called the 800-288-2020 number for new contract pricing (no discount offered) and was told to call back after the contract expires in 11 days.  I was told that I may be able to get a discount.  I have been with U-Verse since 2010 and like the service but when comparing to Metronet and X

Questions

 • U-verse TV Account

74

1

Can't get SD audio to work on Xbox One HDMI pass-through

I have Uverse TV output connected to my Xbox One via HDMI pass-through and I love it. The Xbox seams to even make the picture look better, and I can use voice commands to turn the channels.I have a surround sound system and I have the Uverse set up to output surround sound which works great on HD ch

Questions

 • Watching U-verse TV

919

4

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

174

3

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.