
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
people are asking how to update the phone while abroad and att lists that you must be in the us. can att please address how to get the update while living abroad??? my galaxy note 20 is on ui 4.1 android 12 and when checking for updates it states 'current software is up do date' travelling to the
Questions
•
Samsung
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello. I am the president of a Minority- and Woman-owned Small Business Consulting Company, based in New York State's, Upstate Western New York Area's, Buffalo Niagara Region. Here, I am a Participating Member Agency of an AT&T Initiative, titled "HyperLink Buffalo". I have a proposal that I wo
Questions
•
Community lounge
I've tried several of the U-verse boxes of different models and ages to feed our programming signal into our new NAD M17v2i surround processor and we get a blinking of our video feed on screen with all of them. The blinking is intermittent. Sometimes several minutes go by before a blink will
Questions
•
U-verse TV Equipment
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage
I have now downloaded and attempted to install the new 5.1 OTA update for my s5 and each time the installation is "interrupted" and I end up having to start over and redownload the update again and again. After each download I have seen the restart prompt, watched the phone restart, and then simply
Questions
•
Samsung
I did my research and my homework and have it on pretty good authority (through experience) that AT&T is presently blocking updates to the Nexus 6 devices, regardless of how you purchased the device. This is CLEAR violation of the Nexus program provided by Google where Nexus devices that are unlock
Questions
•
Android
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET: BUYER BE WARE !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying
Questions
•
Apple
I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.
Questions
•
Other Phones & Devices
So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o
Questions
•
Wireless Account
I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly
Questions
•
Wireless Account
Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late
Questions
•
Wireless Billing
I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca
Questions
•
Network Coverage
I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma
Questions
•
Wireless Billing
I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it
Questions
•
Wireless Billing
i have a samsung galaxy s20 ultra running android 12 but i want to update to android 13 but the device says i am already on the latest version.
Questions
•
Phone & Device Upgrades
Is the BGW 210 a dual band router? Unable to connect to smart plugs that require 2.4ghz
Questions
•
AT&T Internet Equipment