
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have the 2Wire 3800HGV-B router now and looking for the page to enter DynDNS.org information so they always have my correct external IP address updated and clients can get their files. It's always been a part of the WAN setup on all the routers I've used in the past but I can't find it on this on
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Has anyone tried using a Cisco 1800/2800 configured with an HWIC-1ADSL module to connect to the U-verse standalone Internet service, or will AT&T not allow anything other than their required gear? FYI, I am switching from AT&T DSL Pro to the U-verse Elite 6M service, purchasing the 2Wire 3600HGV dev
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I just had AT&T set up the 8 block external static IPs but I now have no idea how to use them with my devices. I have the 2WIRE 3600HGV and a Netgear WNDR4500 router (using DMZPlus mode) which has been working fine for a couple of years. I only use the RG for modem; not routing. I use port forwardin
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Changing the Wireless Channel on a 2Wire/Pace U-verse Gateway. Scroll down to find step by step instructions. Have an NVG/ Motorola? Check out the instructions to change the channels.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I recently was given an AT&T U-Verse 2Wire 3801HGV Gateway from a friend who moved and wasn't going to be needing. It works fine, since I'd used it multiple times at his house, and never had problems. A few months back after obtaining the gateway, I moved back home where they have ATT Dsl with the l
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My 2Wire 3800 gateway I just received from ATT is not working with my Toshiba IPT2010-SD and the ATT technician just says it's incompatible which I find hard to believe. It worked fine with my prior service provider's modem.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have attempted to find the manual for the 3800HGV-B modem online. They have been purchased by another company. In the section where they say you can get information on the old 2wire products I found nothing for this modem. We were out of power for almost three days in the Tulsa area. We plan
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Does anybody know how to set up internet limits / access control on the 2wire i38HG - i3812V gateway router?On my old Belkin router, I could limit my kid's IP addresses from accessing the internet between 10pm and 6am. This included all devices: PC and iTouch. And with the new 2wire system I
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Closed
2Wire 3801HGV-B & 3800HGV-B Wired Connection No Internet Connectivity You may have ended up here if you were searching why you are not able to connect to the Internet at hom
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Closed
Use our Smart Home Manage app to easily change your password.Select More. Smartphone users will find More in the main menu icon.Select Network.Select the Wi-Fi network name or password to change.Select the X at the right of the line to clear the existing name or password.Enter a new Wi-Fi network na
Questions
•
AT&T Internet Features
I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.
Questions
•
AT&T Internet Equipment
I have a 2wire 2701hg-b built in wifi I tried opening ports but I don't think im doing it right. Also sometimes the nat type will be open but later will turn back to moderate. any help would be great.
Questions
•
AT&T Internet Equipment
Can a "2Wire 3801HGV" modem/router be replaced with a "PACE DSL Gateway Model 4111N" modem/router without having to change my AT&T U-Verse High Speed Internet Elite Plan?I am presently on the 6 Mbps plan.
Questions
•
AT&T Internet Equipment
I have been a U-verse customer since Feb 2012. We purchased the 2WIRE 3600HGV Internet Gateway CSI kit for $100. AT&T has confirmed that we own it (It was part of a special promotion, offer code GOLDSTAR, that also provided free internet installation by an AT&T technician and a special 12-month intr
Questions
•
AT&T Internet Account
Only using the AT&T provided 2Wire Router; Disabled wifi access point on the router so as ot isolate the issue; only thing connected to router is my MAC via ethernet (and yes I have the wifi turned off the mac as well). Cloud backup is not occuring (disabled). I'm supposed to get 12Mbps download (I
Questions
•
AT&T Internet Features
Several months ago, I entered an AT&T store and asked about a 2Wire modem replacement. An order was placed by the manager of the store. Three weeks passed, I never received the modem. I called the store, and spoke with the manager that placed the order. He said it appeared that the order was never i
Questions
•
AT&T Internet Account
I'm trying to set up a router for internal (home) use only, no access from the internet.I have AT&T's 3800HGV 2Wire modem, a D-Link router, and a Netgear router. Both routers are connected to the 2Wire. The 2Wire configuration screen shows the Netgear router as having address 192.168.1.12.The D-Link
Questions
•
AT&T Internet Equipment
Hello!I've been receiving alerts that our home wifi connection is not secure. On my phone (brand new; just activated today) it just warns that the connection isn't secure (even though it has a password). On Windows 10, I received an alert that said our wifi is being phased out. We have a 2Wire rout
Questions
•
AT&T Internet Security
From reading the manual for the 3800 version, it looks like you use the Reset button to reboot the router and also to restore the router to factory settings. But I can't find the directions on how to do the reset. How many seconds do I hold the reset button to simply reboot the router? How many s
Questions
•
AT&T Internet Equipment
I tried to get onto my home network with all of my devices and could not. Got a message that the network was not in range. The main network at the top was called, "HOMENET". I used my network key and it allowed me to login to HOMENET. Anyone else have this problem? I did not change the name of
Questions
•
AT&T Internet Features