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At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

146

0

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Account

210

0

0

0

Received misleading information and now I'm stuck with a year long contract

Wrote a lot, but want to give the full story...   On friday 31 March, I checked fiber availability on my new residence and it showed as it being available, which I was excited about.  After speaking with 3 different reps (see side note) all three confirmed that Fiber was available at my new residenc

Questions

 • AT&T Fiber Installation

550

3

0

West LA - New Fiber Today - never over 400mb - boo.

Hooked up 1000 Fiber today to replace my 300mb TW/Spectrum plan. I have not gotten over 400mb on a regular basis the entire day.  Tried changing channels etc but even with ethernet cable hooked up it wouldn't break 650mb - and was all over the place even still.  I was excited about fiber because I u

Questions

 • AT&T Internet Plans

145

0

0

0

Fiber (GigaPower 1000) bill way too high. Price at sign up not honored.

When I signed up for AT&T Fiber 1Gbps internet through att.com, I was shown that the internet would be $70 plus taxes and fees, that the $99 installtion fee would be waived, and that the $7 equipment fee would be waived. The website said that the $70 rate was guaranteed for 2 years with 2 year contr

Questions

 • AT&T Fiber Account

9.4K

7

Internet 1000 Fiber Pricing

Why does AT&T not honor pricing that is advertised? They told me on the phone that this price could not be showing up and I was wrong?

Questions

 • AT&T Fiber Ordering

500

5

0

0

Gigapower internet - slow upload

I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha

Questions

 • AT&T Fiber Equipment

3.8K

8

0

Received misleading information, now I'm stuck in a year long contract

Wrote a lot, but want to give the full story...   On friday 31 March, I checked fiber availability on my new residence and it showed as it being available, which I was excited about.  After speaking with 3 different reps (see side note) all three confirmed that Fiber was available at my new residenc

Questions

 • AT&T Fiber Ordering

327

1

0

0

Consumer fraud/ Identity theft?

I tried to get a iPhone 6 Plus almost a year ago now, after I paid 171.91 cents to pick it up in the store. I get all the way to the store and the guy tells me I have to give him 500$!!! I didn't even have 300$! Ha! I asked that he cancel the order and service because it hasn't even been 24 hours an

Questions

 • Wireless Billing

283

1

0

0

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