I ordered a phone online to pick up in store. It said same day as they had them I’m stock. 12 hours later the order is still processing. I attempted to cancel the order through customer service and they told me it wasn’t possible. So now they have my money, and my new phone, and I have no options? T

Hi, so my dad bought me a new phone online. I'm an authorized user on his account. From what I understand, I just need a government ID when I walk into the store to get the device. But, they also told me I need to bring the actual card he ordered the device on? But, like, this isn't stated on the or

When ordering from online do they do a credit check like they do at the local store??

I made and online order and i gor the confirmation email, 2 hrs later I received this email what does this mean?  We have an important update about your order ***. Here are the details.Ana i's Apple iPhone XNumber not displayedAna i's Apple iPhone XNumber not displayed It looks like we couldn't comp

I’m a new customer (potientially) I placed an order before the store opened so I can pick it up same day. Stated it was “in progress” past the time the store closed. I called and was told it takes up to 48 hours to process an order. They “promised” me that my phone would be ready to pick by the 48 h

I ordered an upgrade on 1/5. During the process, I had two options which were to pick-up or have it delivered with "optional" expert service. I wanted my phone delivered since ATT usually gets it to me so fast and I can set up my phone myself. I assumed they still delivered phones and the expert ser

Hi. I'm a 20-year-old international student. When I visited AT&T store last month, I heard from one of the sales representatives that I can get a new phone with a new plan on AT&T without paying a deposit. So, I placed an order online today, and it didn't work out. I have a SSN# which is only for on

HiI bought a SIM card online but it wasn't delivered because they said they got a wrong address (I put in the address I get mail at all the time). It's been more than two weeks now, and I can't get the SIM card shipped back again, or a refund. Tried to contact At&t support, but they can't help me. A