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Prepaid plan doesn't refill every 30 days

I've set my refill to occur every 30 days, but every month it occurs every 31 to 32 days. So every month I am without service for 1 or 2 days. Even cancelling the service and restarting doesn't help- I'm trapped in a 32 day loop! What gives?

Questions

 • More AT&T PREPAID Discussions

340

1

0

0

Charges posted to my account from 10 months ago

I have received correspondence from ATT about charges "claimed" to be late/unpaid on my account from November 2018. To date, I have paid all of my bills with At&t outstanding and standing with the exception of the August Bill in question for 475$ due to the added charge that I have been trying to fi

Questions

 • Wireless Billing

80

1

0

0

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federa

Questions

 • Wireless Billing

96

2

0

Charged Multiple Times for nothing i am from Dubai

hi  My Name is Mir,and i want to know why i have been charged from my debit card 3 time in a row.the amount is 4346.58 AED. i am from Dubai and i want to get my money back asap. or how can i contact ATT someone who can resolve this issue.

Questions

 • Wireless Billing

69

0

0

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Why does AT&T support even bother answering my questions when all their answers are dead wrong?

After breaking my iphone 7 plus, I inquired as to whether or not i could repair it through AT&T insurance AND upgrade my phone at the same time. After being in chat with them for about five hours, they told me yes, just file a claim with the insurance and as soon as that's done, I should go ahead an

Questions

 • Phone & Device Upgrades

124

4

0

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False Collections Reporting

When I signed back up for DirecTV it was explained to me that I could save an additional $10 if I bundled my internet with them. I already had internet, so they explained to me that I had to create a “new” internet account to get the bundling to work. This sounded odd since I already had an account

Questions

 • AT&T Fiber Account

238

1

0

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Why has ATT limited the time a voice mail can be stored to 30 days? Voice mails older are LOST?

I just ordered a new iphone 6.  Then my visual voice mails stops working on my current iphone.   I call the local store...they tell me its suspended until I activate it on the new phone.   I had voice mails that were VERY important to me on there.....from my gf that was killed in a car accident...an

Questions

 • Data & Messaging Features, Internet Tethering

288

2

0

0

Wrong Unlock Code Received

Hello, I requested unlock code for my go phone which I received from ATT, however the code is wrong since I tried 4 times to unlock the phone and I get the message that the code is wrong.  I requested the code a 2nd time and of course I received the same code.  I don't want to try another time becau

Questions

 • More AT&T PREPAID Discussions

148

3

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Paying ATT for Nothing

I recently received a bill from ATT for $237. I was shocked.   I used Digital Life for approximately two years.  After a couple hiccups in the first few months, I received great customer service.  I loved the Digital Life product.  The camera, the alarm, and the temperature box

Questions

 • Billing & Payments

326

1

0

0

Stealing, They recognize it, don't fix it and they steal some more!!!

I walk to ATT store for Christmas just browsing. Get offered a great deal. I asked 10 times for it in writing, but I was assured everybody knew of the deal and I was speaking with the manager and one of the sales men, and both sold me and assured me of the validity to the poitn that they  allowed me

Questions

 • Wireless Account

1.2K

37

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0

Deactivated/Non-Existent Bank Account Still Being Charged Somehow

So I recently switched banks and deactivated my old bank account. I paid my AT&T internet bill a few days late (no late fee was issued to me on my end) using my old account by accident without even thinking, definitely my mistake.  It got denied, obviously, and I was charged with a returned check fe

Questions

 • AT&T Internet Account

389

1

0

0

Inaccurate guide

I have noticed on a couple of occasions the information on the guide is not accurate. Just now according to the guide, "soundtracks" is playing on CNN, yet the show that is actually playing is "CNN Tonight with Don Lemon". Anyone else having this issue? Any advise?

Questions

 • Watching U-verse TV

289

3

0

0

AT&T not honoring promotion

I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

Questions

 • Wireless Account

1.1K

6

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I have $25 in my GoPhone account, got a $25 dollar card for my $45 dollar bill, and it won't work...

Why can't I add a 25 dollar gophone card to my account? I have a 45 dollar plan, but already had 25 in my account. Can I only purchase 45 dollar cards even if I have enough to pay for my bill with my 25 in my account and new 25 dollar card? This is bull if so, and I'm going to switch plans due to th

Questions

 • More AT&T PREPAID Discussions

383

1

0

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Cancelled Internet and know turned over to collections

I cancelled my internet on Jan 10th 2017 and now I have been turned over to collections. When I cancelled internet i also paid the balance due then started receiving statements that I owed a balance and in fact my internet was not shut off. At&T finally shut it off on May 16th and is now showing i o

Questions

 • AT&T Internet Plans

269

6

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