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How will AT&T accept payment if I switch carriers after account is closed for past-dues?

About 2 months ago, I finally paid off my phone and looked forward to a smaller monthly bill. My bill, however, has not changed significantly, if at all. While paying off my cell, I would pay 80-100 monthly and 25 of that went towards my cell, the rest was service. I was making lots of money at the

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Accepted Solution

Official Solution

My AT&T log in troubles

I recently bought a new cell phone. I changed from prepay account to a plan. I am trying to log in to myATT but it is not recognizing my email address (even though ATT sent me an email yesterday about my purchase) or my phone number (it has not changed in 6 years or more) . I have a few questions:1.

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6.5K

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Contacting customer service via email?

I have been dealing with a billing issue and now I have a charges over $700 and whenever I call customer service everybody everybody washes their hand and keeps referring me to another department. They assure me that I will be getting that credit and they give me confirmation numbers and asked me to

Questions

238

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Sick Customer needs Personalized support for Wireless Billing

I AM SICK!!!!! I am physically sick with calling AT&T with the same issue over and over and over again.  This is absolutely ridiculous. I need AT&T to coordinate support for a long-standing issue for my account and wireless billing. I have spent numerous hours speaking with representatives and techs

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149

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higher then store level

I traded a phone 2 years ago a Samsung s7 at a retail store for the s8 and I'm still paying for it 2 years later when I dont even have it! the store is saying there justified that it was a "promotion " and I know I wouldnt have traded it and had 2 installments, even customer service said the install

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232

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Recovering Canceled Account

So recently, i lost my job and wasnt able to pay on my account for some time. My lines were suspeneded for about 2 weeks and then the other day i've receieved a a message that my account was canceled.Intially i needed time to pay on my account since i was out of a job and i had spoken to someone abo

Questions

286

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I thought I suspended my account and I'm out of the country

I'm outside of the US right now and have been for about two months now. I put a military suspension my account prior to leaving the US. The person I talked to on the phone about this put me under the impression that I wouldn't  be needing to pay anything for the time that I'll be gone. I finally log

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211

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Closed

How do I complain against AT&T for refusing to close my account then sending me to 'collections'?

Good morning- I'm looking for a way to complain against AT&T for refusing to close my AT&T account after I switched to Project Fi in August, 2017 - and then threatening to send me to a collection agency when later blocked AT&T from charging my credit card. I called AT&T twice in August to cancel my

Questions

296

5

Account expiration just days after renewing it

I am currently on the $45 ($40 with auto pay) GoPhone plan. I had just renewed my $45 plan on July 12. However, today on the 14 July 2017, my account says that my plan expired on 13 July 2017. During this time I had sent a message to my mom who is currently in India using an Indian mobile services.

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216

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AT&T charges upgrade fee even a new phone is not purchased from AT&T

AT&T just told me that you do NOT avoid an upgrade fee even you bring your own NEW phone. I was charged $32.4 ($30 plus taxes and fees) as I bought my phone form apple store. They changed policy in February 2018. However, if you lose your phone and go back to an old phone, they would not charge any

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164

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Beware of this company. Do they even know what customer service is..? Where to write a review?

I am with the company for almost 9 years now. That's how long I have been in this country. AT&T provides good network service, however their customer service is just on the other side of the graph. Worst customer service in the world, hand down. Their policies are against customer needs. I hope some

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237

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Lied to by 611 customer service

I am writing today about my experience of being the "best part of at&t". My morning starts off by me having issues online with trying to order a refurbished tablet at att.com. I call 611 on my cellular phone and an att rep picked up the phone and assured me she could place the order for me. I told h

Questions

312

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Getting billed every month, despite not using AT&T services

I am no longer using AT&T since April 2018, but still getting billed every month. Called up customer care and they said its a fraudu;ent activity and no case will be opened against this. Also, i won't get any refund. Anyone else who faced this? Please help me with solutions. AT&T customer care has t

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