If you have blinking red lights on your router, please visit our Blinking Red Broadband article for more troubleshooting steps. If you stream or download, check out our Streaming Support article for tips to improve performance.    It’s important to identify potential issues that

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

Hi - Just moved my AT&T service from my old home to my new home. Lucky we had fiber available here since we had it at the old house. Anyway, I had the old black router at the old house, where I used IP Passthrough to a Synology RT2600AC. For many years, this was  a great configuratio

I just purchased a Pixel 7 Pro, unlocked, where I live I am in a dead zone and reception is almost nil. I rely on wi-fi calling to make any calls in my apartment that doesn't drop out every minute. How long will it take for these new devices to be approved? 

Some AT&T Hot Spots have the option to adjust settings to improve your Wi-Fi range and band. This can help improve your MiFi experience.   Note: Some mobile Hot Spots do not have the option to adjust Wi-Fi Band or Wi-fi Range due to system limitations of the device.   Things T

Need some help connecting your Roku 4 to the internet? Not to worry, we have some helpful information below to get you started!    Setting Up Wi-Fi Once you have gone through the language and remote setup, you will see a Connect to the Internet screen.  Select Wireless (Wi

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

I currently have the AT&T Unlimited Elite Plan. What existing coverage is provided in The Bahamas on this plan?

Hi there! I'm planning on traveling to Australia/Oceania soon, and intending on getting an e-sim from a local cell provider. I'm new to this e-sims and Wi-fi calling, so have a few questions  Would I need to remove my physical sim card from my phone while using the local e-sim? If not,

I am trying to connect a Logitech harmony hub to by Vizio TV. I am having some problems finding my TV device and I was advised by Logitech that I needed to have my TV on the 2.4 G connection. I can see that my TV is on the 5G network. I believe I can use Band Steering to move it to 2.4 but I don't s

I have 5G unlimited plan and do not use wifi as I do not use that much data on my mobile device. Does anyone know what the unsecured Wi-Fi ssid “attwifi” is?  I understand the what the first ssid is which has the lock icon next to it.  I’ve even had Apple support try show me how to delete

My hotspot is out of data. Trying to gain access to my account to make payment, but it’s forcing me to receive messages to the hotspot number which is not accessible. Please advise

Hi, We have two wifi networks here at the house and both are apparently 5GHz networks. We also have a mesh network of hubs all over the place (my partner set them up). The baby monitor we just got only works on a 2.4GHz network. Is there ant way to change one of these to a 2.4GHz network?

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm

Is there Wi-Fi on an LGB 470? How do I connect an LGB 470 gophone that is offline to AT&T.com for multi-line discount?

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha