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Warrently replace fraud

I had a very bad experience with AT&T. Customer service, the store, nor the fraud department will help me! My iPhone 8 Plus which was in great physical condition, wasn’t charging properly. I called the warranty department and they sent me a another device. I got my warranty device in the mail and wa

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Manufacture Warrenty

I dont understand why im paying for the "extended manufacture warrenty" when im not able to file it directly with ATT and instead have to go through assurion who is requiring me to somehow upload my photo id and other documentation electronically to them. (I dont have a scanner, nor do I know how to

Questions

451

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AT&T Warranty, is it just a SCAM?

I've been an AT&T customer for wireless, Uverse, and internet for nearly 10 years. A recent set of events have unfolded to show me that AT&T's only concern is profit bottom line and not how they treat a longtime customer. I'm looking for suggestions to make AT&T accountable for their actions and to

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1.5K

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Warranty Department returned my phone with a cracked screen that was not there when i sent it

I need your help forum. As a ten year customer with four phone lines on my plan i would expect better from ATT. I own a Nokia 1520 which was experienceing some software problems. The volume would randomly inicrease and the screen would freeze. I contacted ATT and was told that the phone was under wa

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707

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AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

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312

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I am a bit confused on Warranty. Why do the pics that AT&T officially sent not match what I sent in?

I received my "defective device" back today...but this phone had it's screen shattered. I was told by AT&T that my phone did not qualify for warranty because it was shattered... The Phone I sent in had NO physical damage when I boxed it up and sent it to AT&*TThe phone I got returned today looks lik

Questions

167

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Warranty got denied and now being charged $400. Need help asap

So a month or two ago I called to initially make an insurance claim as I do have phone insurance. I explained what happened to my phone (screen came unglued, had not been dropped cracked or anything my fault at all) and the person said it sounds like it would be covered under warranty so I did that.

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255

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Newgistics not showing my return

Newgistics is showing nothing on my returned device status. It says the tracking number was not found. I have received a replaced device and returned my old phone packaged as mentioned by the instruction.I dropped the package at USPS and kept the newgistics tracking number. I did not get a confirmat

Questions

808

4

Rude and threatening attitude from ATT Fraud department

THe lady wouldn't listen to my complain at all. She says I have had way too many replacement and i have requested unlock codes for all my replacement (which is ludicrous). Why would i?As far as replacement goes, i have had my fair share of bad luck with my device which are not thoroughly tested. At

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747

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Phone replaced by warranty instead of insurance (was told to send it in via warranty)--charged $600

My iPhone's home button stopped working and I decided to contact AT&T to have it replaced.  Earlier in the year, I submitted a claim through insurance due to a cracked screen (first one I ever broke!).  Sure enough, a few months later the same thing happened--just a tiny crack this time.  I contacte

Questions

201

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LG G4 wifi and bluetooth not working after 6.0 update

We have 2 LG G4 phones on our plan and both phones have been showing major issues with wifi and bluetooth since the 6.0 update. Wifi connection will drop without warning and when wifi is connected we get DNS errors or timeouts trying to use apps or view web pages in Chrome. Other devices in the same

Questions

882

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