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Pathetic customer service and bogus charges on my bill

To start off I have been an AT&T customer for more than 2 yrs and recently in MAY 2014 i lost my phone. I got a replacement phone in MAY since I had my insurance. I payed the $200 deducatable for the replacement phone and guess what?? The phone that i had got had all sort of problems, the GPS was no

Questions

 • Wireless Billing

257

1

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Training AT&T

I had a device stolen and paid for warranty service. The rep at ATT said I didn't have coverage. I had to teach her how to search her system which I never used or seen on how to research previous claims using my insurance. I paid monthly and when I needed to use it they would give me no support. The

Questions

 • Device Features

177

3

0

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Velocity Data Bar Not Working

Is there any progress being made to fix the problem of the Velocity data bar not working with the latest software update? An exchange unit under warranty did nothing to fix the problem. Neither did a visit to the local AT&T store. AT&T says they are working with ZTE to resolve the problem, but in ta

Questions

 • Device Features

395

1

0

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problem getting warranty support for AT&T GoPhone (Alcatel C1) from Quality One Wireless

I have an Alactel C1 phone (Model 4015T) that was marketed as an AT&T GoPhone. It has been having recent problems powering on where it either gets stuck on the white Alcatel startup screen or the phone boots into an Android system recovery page. On this page, I have tried using the "wipe data/factor

Questions

 • More AT&T PREPAID Discussions

815

8

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Good faith Warranty return

Actual Phone colorMagnified phone I recently returned my cell phone on a warranty claim. I agreed to the terms and conditions and carefully reviewed the phone for damage or breakage. You can see the picture of the phone above. I contacted the warranty company and notified them that there was no phy

Questions

 • Samsung

105

1

0

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How to fill out warrenty on my replacment phone i got through insurance

I just used my insurance to get a new replacement phone. The guy I talked to with the insurance company said that I can but this phone under a warranty. I was wondering how to go about that..

Questions

 • Samsung

102

1

0

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Warrently replace fraud

I had a very bad experience with AT&T. Customer service, the store, nor the fraud department will help me! My iPhone 8 Plus which was in great physical condition, wasn’t charging properly. I called the warranty department and they sent me a another device. I got my warranty device in the mail and wa

Questions

 • Apple

819

24

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AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

Questions

 • Other Phones & Devices

288

1

0

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warranty problems

My Samsung S5 active phone was estimated about 5 months old and the screen stopped working, Samsung sent me what was supposed to be a new phone and I sent mine back. 2 Months later I get a letter stating the screen was cracked it is not warranty and I will be billed $599.95 for the new phone I recei

Questions

 • Samsung

484

7

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Returned phone via warranty and followed packing instructions - Phone sent back shattered

Good Afternoon All, My wife and I took the old phone, put it in the sleeve and in between the bubble wrap the same way the phone I got was packaged.  I then received the phone back with a shatter on the front and a letter saying I owed 400$ because of the damage.  Damage that was not there when I sh

Questions

 • Android

182

3

0

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Sent damaged phone through Asurion and now I am stuck with a $449.00 Bill

After having At & T since in was cingular, I am now really upset because the asurion insurance is a scam, and I am stuck with $449.00 Bill for a refurbished franken-phone that was sent to me damaged.  I thought I would get advice for a solution, before cancelling my Att & T plan and advising my whol

Questions

 • Wireless Billing

19.4K

4

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Bluetooth Connectivity Damaged ATT cannot perform a warranty exchange - help?

My buletooth on my 4 month old Galaxy Note 5 is not working. It has been troubleshooted everywhich way. I need to do a warranty exchange but the ATT service rep said they did not have any in stock. I was told to check at an Att center. The 2 closest ones also do not have any. If I wanted to buy one

Questions

 • Samsung

321

7

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Too much to ask?

Is it too much to ask that AT&T and or Assurion to provide some assistance for customers claiming a replacement under warranty for a physically undamaged phone?  Under warranty a faulty phone must not have any physical damage to the screen or water damage.  BUT, the only way to prove that I placed a

Questions

 • Phone & Device Upgrades

158

2

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Warranty on cellphone

Sent a phone to the warranty and it was returned to me damaged. It was damaged in the mail and now I have to pay $702 for a phone that was perfect when I put in the mailbox. The warranty department said there is nothing I can do about the phone but to pay the phone charges. Someone in warranty depar

Questions

 • Android

138

1

0

0

Mailed multiple defective devices - AT&T wants me to pay it off in order to get a change?

Hello: I've purchased a Nokia Lumia 1520 less than a year ago under the AT&T Next program. I'm on my third device that has had the same issues/problems as the previous two. The problems are not unique to my situation and are well known to a large group of users of the same device. Yes, there's a sho

Questions

 • Other Phones & Devices

715

7

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Warranty Department returned my phone with a cracked screen that was not there when i sent it

I need your help forum. As a ten year customer with four phone lines on my plan i would expect better from ATT. I own a Nokia 1520 which was experienceing some software problems. The volume would randomly inicrease and the screen would freeze. I contacted ATT and was told that the phone was under wa

Questions

 • Wireless Account

679

6

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ANOTHER Warranty Scam!-Resolved-thank you Gary At&t rep

First I will start by saying AT&T customer service have been very pleasant to deal with, but unfortunately, much like the many other posts I have read on this forum, my 5 month old Galaxy Note 9 went completely dead. Black Screen of Death. You could definitely tell it was on but not functioning

Questions

 • Samsung

243

3

0

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Warranty Phone sent back with charge on account

My husbands phone started ringing for a phone call. He picked it up and the screen went black, flickered, and then stayed black. The notification sounds continued.We went to our local ATT corp store and it was inspected and notated pm the account that thw phone had no physical or liquid damage. I us

Questions

 • Other Phones & Devices

261

2

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AT&T refuses to honor iPad warranty

I purchased a refurbished iPad as a 21st birthday gift for my daughter from AT&T Premier Online, on 6/30/2014. I received the iPad on 7/3/2014. I gave the iPad to my daughter on 7/13/2014, her birthday, so this is the date the device was first removed from its box and activated. During device set-up

Questions

 • Apple

1.2K

7

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I am a bit confused on Warranty. Why do the pics that AT&T officially sent not match what I sent in?

I received my "defective device" back today...but this phone had it's screen shattered. I was told by AT&T that my phone did not qualify for warranty because it was shattered... The Phone I sent in had NO physical damage when I boxed it up and sent it to AT&*TThe phone I got returned today looks lik

Questions

 • Wireless Account

135

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