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screen display not working

I live in KSA. I have note 2 from USA at&t. Since morning without any damage the screen got stuck stuttered a bit and now it just doesn't work. No water spill and did not fall down. Does the warranty apply in KSA as well. Please reply asap.

Questions

 • Samsung

1.4K

4

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iPhone Warranty

I have an iPhone 6 on AT&T Next (installment 10/30 so less than 12 months old). I don't have AT&T insurance.Since a month or so, I have issues on everycall: when calling, after 2-3 min the other person is not able to hear me anymore but I can hear them. It happened to different persons so the issue

Questions

 • Apple

1.9K

4

0

0

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Will AT&T warranty still charge if....

I am receiving another refurbished GS3, the previous one had an faulty LED and it has dents on the silver bezel part from where I dropped it. I bought another bezel in hopes to replace the new before I send them the faulty phone, but found out that it would be too much work. Would AT&T charge me for

Questions

 • Android

4.3K

3

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will i be covered under warranty?

so my blackberry's trackpad stopped working about a week ago (iv'e had it for less than a year). it still scrolls fine but no longer has the capability to click on things. my phone does have your typical wear and tear (minor scratches on the screen and the plastic on top of the phone is a little di

Questions

 • Wireless Account

3.9K

3

0

0

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Official Solution

samsung galaxy express prime screen issues

I got this phone around a month ago, put a case on it, and haven't dropped it once. But a few days after I got it, a scratch/shallow crack appeared on the screen. moe and more appeared, no matter how careful I was with it. This morning the whole screen is unresponsive and pixelated. Is this covered

Questions

 • Samsung

3.3K

4

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0

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Official Solution

Why was I sent a new sim card when I got my replacement (warranty) phone when I don't need one?

I just got the replacement phone because of something being wrong with my phone, but the sim card wasn't the issue. I've had replacements sent to me before from the company, and they never sent a new sim card before, so I was surprised and confused to see it in the box. Should I even try and activat

Questions

 • Wireless Account

4.2K

2

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Closed

Warranty Helpful Links (Including basic phones)

Questions on if you are eligible for a warranty exchange? These links will give you the answers you are looking for!    Replacement Device Through AT&T Mobile Insurance   Exchange an accessory under warranty   Replace a broken phone (Article includes a link to the AT&

Questions

 • Wireless Account

2.1K

1

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Velocity Data Bar Not Working

Is there any progress being made to fix the problem of the Velocity data bar not working with the latest software update? An exchange unit under warranty did nothing to fix the problem. Neither did a visit to the local AT&T store. AT&T says they are working with ZTE to resolve the problem, but in ta

Questions

 • Device Features

416

1

0

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Mailed multiple defective devices - AT&T wants me to pay it off in order to get a change?

Hello: I've purchased a Nokia Lumia 1520 less than a year ago under the AT&T Next program. I'm on my third device that has had the same issues/problems as the previous two. The problems are not unique to my situation and are well known to a large group of users of the same device. Yes, there's a sho

Questions

 • Other Phones & Devices

734

7

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Pathetic customer service and bogus charges on my bill

To start off I have been an AT&T customer for more than 2 yrs and recently in MAY 2014 i lost my phone. I got a replacement phone in MAY since I had my insurance. I payed the $200 deducatable for the replacement phone and guess what?? The phone that i had got had all sort of problems, the GPS was no

Questions

 • Wireless Billing

278

1

0

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ANOTHER Warranty Scam!-Resolved-thank you Gary At&t rep

First I will start by saying AT&T customer service have been very pleasant to deal with, but unfortunately, much like the many other posts I have read on this forum, my 5 month old Galaxy Note 9 went completely dead. Black Screen of Death. You could definitely tell it was on but not functioning

Questions

 • Samsung

258

3

0

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Training AT&T

I had a device stolen and paid for warranty service. The rep at ATT said I didn't have coverage. I had to teach her how to search her system which I never used or seen on how to research previous claims using my insurance. I paid monthly and when I needed to use it they would give me no support. The

Questions

 • Device Features

207

3

0

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Pantech Burst problems

I have a Pantech Burst running Android 4.0.4.  The phone itself is beautiful.  It has a Super AMOLED screen and a high res camera.  I had the phone for a little under a month when I had to have it replaced.  The battery life and call quality have always been poor, but tolerable.  About a week after

Questions

 • Android

13.3K

8

0

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Bluetooth Connectivity Damaged ATT cannot perform a warranty exchange - help?

My buletooth on my 4 month old Galaxy Note 5 is not working. It has been troubleshooted everywhich way. I need to do a warranty exchange but the ATT service rep said they did not have any in stock. I was told to check at an Att center. The 2 closest ones also do not have any. If I wanted to buy one

Questions

 • Samsung

336

7

0

0

Device being replaced under Warranty. What counts as physical damage to phone?

I have a Samsung Active. I am being sent a replacement phone under warranty. My phone has been in a case and a glass screen protector. there is no damage to the glass. There is a small scratch on the corner of phone though. It is not deep. It is almost like like it has just been rubbed off due to fr

Questions

 • Samsung

264

2

0

0

Horrible warranty experience

We purchased a Samsung 8 Active the first of the year. We also purchased the wireless charging system.  When you buy a phone, they don’t plug it in at the store as the battery has enough charge to do the setup. The first time we tried to use the cable to charge the phone, we realized the cable would

Questions

 • Samsung

263

1

0

0

Warranty Replacement Issues- Refurb for price of new?

So. I received my new Samsung Galaxy S5 Active less than a month ago. It hasn't worked correctly since I received it. It continually has to be restarted in order for it to get signal, randomly shuts down, and now will not make or receive calls. I am purchasing through the Installment plan recently s

Questions

 • Wireless Account

591

4

0

0

iPhone 6 Space Grey Front Camera Crescent Issue...?

I have an iPhone 6 64GB in Grey that has had an issue that keeps happening even after Apple repairs it...My front camera begins to have a crescent appear...I will link a picture as it seems to be a fairly common issue with the 6 model and seems pretty specific to the Space Grey color weirdly enough.

Questions

 • Apple

1.5K

6

0

0

AT&T stole my money!

i bought a moto x and the camera stopped working correctly after 2 weeks. so i sent it in under warranty without any cosmetic damage. today i got it back and it has a tiny chip in the glass on the side of the screen which they are now saying was my fault. so now they are charging me 400 dollars for

Questions

 • Android

653

5

0

0

Warrantied defective phone sent to ATT was water damaged when they received it

Hello all, I have a Galaxy Note 3 that started having problems charging (wiggling the cable in the connector would help it get connection, but several replacement cables reacted the same). I worked with the warranty department to get the phone replaced. When they walked me through examining the phon

Questions

 • Wireless Account

1.5K

6

0

0

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