Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (44)

Relevance

Accepted Solution

Official Solution

Visual Voicemail unnavailable

I just returned from traveling abroad, where I used my iPhone 6s and now I cannot access my visual voicemail.  How can I access my visual voicemail again?

Questions

3.2K

3

0

0

Accepted Solution

Official Solution

Visual Voicemail Availability for Samsung S9+

Hi - just bought an unlocked S9+. It's all set up with everything working except voicemail. The Visual Voicemail app "is not compatible with this device."When will visual voicemail be available for the S9+

Questions

6.5K

9

0

0

Accepted Solution

Official Solution

Mobile Voicemail Help & Troubleshooting: AT&T Forum Solutions

Learn how to setup your voicemail and how to fix basic issues AT&T voicemail takes the answering machine to the next level. Get voice messages when you are not available to answer your phone and check the messages easily when you do have some free time. Learn everything you need to know about

Questions

28.7K

7

0

0

Accepted Solution

Official Solution

FirstNet missing features?

I switched to FirstNet about ten days ago and am not happy that it appears to be missing several features my old AT&T account had.  Two critical features I haven’t been able to use are Wi-Fi calling and Visual Voicemail. Can someone verify that these are not supported? I guess it’s possible my phone

Questions

6.5K

9

0

0

Accepted Solution

Official Solution

Visual Voice Mail Setup Issue

Hello, I'm trying to set up my visual voicemail on my S6.  At initial set up, it's asking 'If you have a mailbox on the system, press #.'  Thinking I did, I pressed '#' and then it asks for the mailbox # given by your system manager? I try my telephone number, doesn't work.   Now, I'm thinking I don

Questions

4.7K

4

0

0

AT&T Voicemail service out now for 4+ days? Really?

My questions are simple:  Is AT&T voicemail really out of service for days now?  Does AT&T have any means to notify us when this happens?  Or provide a means to get VM service availability status? I've been receiving "New Voicemail" notifications since 10/18.  However, nothing shows up in Visual Voi

Questions

101

1

0

0

iPhone 11 Pro Max still doesn’t have voicemail

I received my iPhone 11 Pro Max on 2019 October 15 I have not been able to access my voicemail since I received my new device. One of the multiple error messages I received was “the operation couldn’t be completed. (com.apple.mobilephone error 1035.)”  I read somewhere that through AT&T Troubleshoot

Questions

458

0

0

0

Visual Voicemail Free

Why are the experts on here saying that Visual Voicemail does not come with prepaid plans? It does come with prepaid plans and is even free for plans with no data. Otherwise, we would just use GoogleVoice to get notifications over wifi.

Questions

3.6K

102

0

0

I have been unable to use visual voicemail using my iPhone Xr

I would like to be able to see the text of the transcript from my voicemails on my iPhone Xr. I have gone step by step through all of the voicemail troubleshooting tools and we - myself and a frustrated, yet very determined AT&T representative - have even tried some steps I am certain were invented

Questions

422

1

0

0

AT&T LG optimus issue- Visual voicemail volume is very low.

Visual Voicemail for LG optimus g (LG-E970) works but the volume is extremely low. The volume remains low despite the volume adjustment to the maximum. I can barely hear it even in quiet setting. In public place, it is even harder to hear.  I already tried "master reset" the phone but it still does

Questions

8.4K

4

0

0

iPhone 6S visual voice mail only works intermittently. Help please!

11.29.16I have an iPhone 6S running iOS 10.1.0 on AT&T.  Both  Apple and AT&T software are up to date. When I try to listen to visual voice mail by going to the icon in the phone app, I can see there are voice mail messages but when I press to hear the message it goes to the screen like it is going

Questions

517

3

0

0

Visual Voicemail iPhone 7 Plus Prepaid Plan

I have sent a message regarding this but haven't received a response. I have seen a forum regarding this as well- my visual Voicemail is not working and hasn't been for quite some time now. When I go into voicemail is looks as though there are no voicemail messages. I also do not receive notificatio

Questions

496

3

0

0

Long saved Visual Voicemails on my Galaxy Express 3

I have a few favorite visual voice mails messages on my Samsung Smart Phone Galaxy 3. I like listening to these visual voicemails messages from time to time. Am I using up data when I re-listen to the old messages?

Questions

119

1

0

0

i used to use straight talk, and used google voice for my voicemail. does at&t prepaid not support?

I've been trying multiple ways to get my iphone 6s plus to have my voicemail forwarded to google voice, however no matter what i do, it will not let me. is it something I'm doing wrong, or does at&t prepaid not support this feature? i would like it even better if i could use the visual voicemail on

Questions

923

3

0

0

Post Retry - Problems with Visual Voicemail

Following today's (2/3/2019) ATT system update on my S9, Visual Voicemail displays the wrong images against the list of voicemail messages. I disabled the VV app, then restarted the device, yet the images were still incorrect. It required a manual update to correct the images. There is still somethi

Questions

519

2

0

0

Visual Voicemail Not Working

When I try to open Visual Voicemail I get the message "Unfortunately Visual Voicemail has stopped." All I can do is click OK and the Visual Voicemail window closes.

Questions

4.8K

4

0

0

Trying to get rid of Visual Voicemail

Does ANYONE know how I can get rid of "Visual Voicemail"? I have a Samsung Galaxy SII and not only is the program annoying it isn't even set up and will still alert me after my standard voicemail has already alerted me.  It's confusing, distracting, and I would dearly love it to just be gone.

Questions

303

1

0

0

Xiaomi MI 9 Global No VoLTE or Visual Voicemail

So I bought a Xiaomi MI 9 Global after ensuring it will work with AT&T. Although it does work, including LTE I've clocked in the 100Mb range, I have no voice and data simultaneously, no VoLTE and I cannot get Visual Voicemail to be configured. A support rep said that the only reason LTE is working i

Questions

3.6K

7

0

0

IPhone 5s - visual voicemail after 11.0.3 update

I have always been able to access visual voicemail and receive voicemail notifications when I was connected to WiFi.  Now I can only access visual voicemail and receive voicemail notifications if I'm connected via "cellular data".  I sometimes won't see a voicemail notification for 36 hours after it

Questions

108

0

0

0

All my previous voicemails have been erased. Bummer.

I just activated two new iPhones and for some reason all my previous voicemails were totally gone for both phone numbers. Here is the explanation from the customer service agent via chat."When activating the new phone the system didn't have a voicemail feature set up. Without that feature all voicem

Questions

343

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.