I have had my att prepaid phone for about 5 months now and am thinking about sim unlocking a better phone that I have that is through another company. I have tried to create a my att account, in order to be anle to unlock the sim usage, and everytime i hit continue i get the "Sorry we could not vali

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

I know I was able to do this is the past but I can’t figure it out now. Basically I need my usage details to show how many times I texted/ talked to each number like:number                  Texts.         Talk*****        1,728.        263*****.         55.              78   not exactly like that, b

I called in to ask where this went, and the agent said she noticed it was gone, too, and agreed that it should come back as a feature.  It was usually the only thing I would load the app for, to see if our data usage was on par with the days in the billing cycle. It would take less than 1/8" on an i

I've changed from 2 different plans over a course of the past 2 years and it seems the data has ran out either way why is this happening? I don't understand the problem . I just want good service again and to have data all month...

Ok this is a long story but I will shorten it to just details. At my location when I ordered it shows I can only get 1.5mbps but my old address can get 3mbps. The problem with this is they are the same location just a new address was given because we tore up old house and placed new driveway that co

The ATT.com web page walks you through all the steps and, when you get to the supposed answer, there is no link to get your usage.  Does anyone know how to actually be able to get your DSL Data usage online?

I have aways loved AT&T but I really feel like the new NEXT family plan is a scam. I used to be grandfathered in to unlimited data and was only using about 10 gb a month for 4 lines. The new plan sounded like a good idea since I never reached 15gbs - ever. Now that I have switched over to the NEXT f

Okay so I just recently changed password on the MyAT&T app, and later on when I went to look at the data, text, and talk logs all they had was mobile data. No text usage or talk usage. Why is this missing? Can someone please help me find a fix

When I try to look at my unbilled usage, it is not showing any phone calls. It does on the other line on our account but not mine. Any idea why??

Unable to view ‘Usage’ because of “service temporarily unavailable” within the ‘OLAM’ web page. As of date 11/01/2014.

Does each months data usage end on that day at 11:59 pm in my time zone?

Hi. When my data usage gets near its limit, EVERYONE in my plan gets notifications.  They get text messages saying that the data is near a certain percentage of the limit. I want to know how to turn OFF these notifications so that only I, the account owner, gets them. Thank you.

I found a portal to AT&T that is supposed to let you check your bandwidth usage and I have verified my login and password but when I try to login to it it tells me my information is wrong. In the old days I used a CGI between my system and modem but it wont work with U-verse internet and I miss it's

I have been an AT&T customer for six years and have in that time never got close to using more than 1.5 GB in a month. Recently my data usage spiked. I initially had an iPhone 6 and struggled with it there. The issue was that the safari app would go through an average of 10 MB per minute doing thing

I have contacted costomer service 2 times in the last 3 months. Since I have never been able to view my internet usage, there is a page and link for it that is useless, I was told by the rep that technical support would be notified and I would get a call back. Well a month after the second call I st

THIS IS IMPORTANT PEOPLE! My friend who has verizon downloaded the verizon mobile app on his iphone. He is able to check his data usage from the pull down menu OUTSIDE of the verizon app. This is an extremely useful and convenient tool that anyone would want to use! Imagine if you ever need to check

Hello,      I have a 7 hours gap on my online usage log for incoming and outgoing calls, I have spoke with AT&T and they have assured me that there is no way, a call can be hidden from the bill, but yet I have calls that I know took place during those times and there is no recorded of them what so e