
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have an old Galaxy S3 phone that I want to unlock so I can add minutes. My AT&T service ended several years ago, do I still meet the requirements?
Questions
•
Samsung
Accepted Solution
Official Solution
Hello, I have received an unlock code from ATT for my S3 with the following very sparse instructions: To unlock your device, simply:1. Power off the device and remove the SIM card.2. Power on the device.3. Enter #0111*, the unlock code, and #. The device powers off and back on. There seems to be a
Questions
•
Samsung
Accepted Solution
Official Solution
I need to unlock my phone. I need to get a code to put in so i can use my phone with another network
Questions
•
Samsung
Accepted Solution
Official Solution
Got unlock code from at&t.Followed the steps.Removed at&t sim. Inserted non at&t sim, restarted.Here, supposed to get "Enter the Unlock Code" text box to enter unlock code. But, my phone is not prompting for unlocke code. it is just expecting screen unlock pattern. Can any one please let us know, wh
Questions
•
Samsung
Accepted Solution
Official Solution
I have a Kyocera Hydro air and I want to use it as a Verizon phone how can I get the unlock code?
Questions
•
Android
Accepted Solution
Official Solution
Two years ago I bought an AT&T Go Phone Z222 PIB, Product SKU ACATAT004023 to use while I was in the States. Now that I have returned to Italy where I mostly live, I would like to be able to use the phone with a Sim card from an Italian provider. Is this possible? It's nice to have an extra phone wh
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Looking for the unlock code for the Samsung Galaxy note 4 to use my metro pcs SIM card asking for some help.
Questions
•
Samsung
Accepted Solution
Official Solution
I requested and received an email approving my request but no unlock code provided. Please help!
Questions
•
Samsung
I requested device unlock code twice. But it was denied.Att customer care team said :'We cannot complete your unlock request for one of the following reasons:1.This device is no longer actively supported2.There is no unlock code available for this device'device model is blackberry q10How can I do to
Questions
•
Other Phones & Devices
My device wonders why an unlocking is in trouble. With being no att and contract of my device was confirmed. Please do an unlocking please. Please open an ear in my story. =========================================================================== Thank you for contacting AT&T Customer Care about un
Questions
•
Samsung
The problem is that i want to unlock my nokia lumia 1520. I bought on Ebay and isnt new. When i Tried to Unlock, AT&t send me: You have not completed all the payments for your device according to your AT&T Next service agreement. I contacted the seller and he paid it.. I tried inmedately to unlock b
Questions
•
Other Phones & Devices
I set up the unlock request and it came back approved, but gave me a code of 0. I have read others had this issue so I PM'd community support but I have yet to receive a response. Did i do this backwards? its been 2 days and I still have no idea what more I can do. I am not an ATT customer but I hav
Questions
•
Android
I have a Galaxy J7 with I'm taking to Mint Mobile. I requested an unlock code, put in the new SIM, got the message: SIM network PIN blocked. Enter SIM network PUK, and tried entering in the unlock code AT T gave me. I got the error: Incorrect network unlock code entered. Since then, I've been throug
Questions
•
Samsung
I requested to unlock my phone online, but it was denied. They said it was because:You haven't fulfilled your service contract.What the heck?! I purchased my phone on October 2013 with 2-year contract, and paid in full on February 2014. So my contract was over at that time, and I have been using pre
Questions
•
Samsung
I got a message about Your Request was approved. But i could not use the unlock code. Congratulations! Your request was approved IMEI: ***** Request number: ***** Hi, ......
Questions
•
Other Phones & Devices
Hello, anyone have any ideas on how to get the unlock codes that were supposed to arrive 24-48 hours after being processed and 1-2 weeks later have not arrived? I have called so many times and the last agent was oh so helpful saying that oh sometimes you don't need the code. Not true. I didn't want
Questions
•
Android
I have CAREFULLY attempted to unlock Galaxy s 6 (without using another SIM card method) twice. If unsuccessful 5 attempts, phone is permanently locked to AT&T. IMEI matches what was sent in email. Help is greatly appreciated.
Questions
•
Samsung
I requested and received an unlock code for my Samsung Galaxy J3A, which is fully paid off and not under contract, but the code fails to authorize the device. I checked and double checked the IMEI number I submitted, even having someone else make sure I was reading it correctly, and likewise with th
Questions
•
Samsung
I am in the military and deployed. I called ATT to get an unlock code so I could use my phone here, eventually got refered to a web site. Completed the required information and submitted, next thing I know I get a email saying that the phone was reported stolen and my unlock code request was denie
Questions
•
Apple
Hi, I originally posted the following on March 21st. =========================================================== I requested to unlock my phone from AT&T on March 8th. and then: March 8th (1:31PM) Received email "Your request to unlock an AT&T device is pending" Request number:
Questions
•
Android