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Refund

I found out today that I have been paying far more than necessary for far less than I could be getting if I had been made aware that my plan was obsolete and that much better options were available.  The reps at the 800 number were rude, disrespectful and of absolutely no help to me today.  They tol

Questions

100

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Plan Change from Unlimited to Unlimited Elite

I decided to change my plan to the newer unlimited elite options via the online tool. When exploring the various plans, i saw that Unlimited Elite was a good choice as it was showing a monthly payment of $75 - a drop from the advertised $150 (which was crossed out) and showing discounts for auto pay

Questions

178

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

Questions

38

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Switching from GF Unlimited to Unlimited Plus? What am I missing?

Wanted to toss this out for opinions on going from Grandfathered Unlimited on two lines to the new Unlimited Plus service.So wife and I have 2 mobile phones with ATT. Both originally were grandfathered unlimited and have kept it through multiple phone upgrades.Recently wife got new iphone 7 since ol

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816

2

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

54

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Mobile internet hotspot router

I have a portable business router that I’ve had for a few years now, I’ve never had an issue with it connecting to the internet or to get internet access on any of my devices connected to it before. Recently att discontinued the plan I was paying for and changed it to a more expensive plan with add

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26

1

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wireless data plan

Can a router behind my service be able to filter DNS to provide 2.4 wifi protection for my grandkids such as OpenDNS or NextDNS? Currently DNS Leak test shows Cloudflare

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30

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Statement

Need my September and October statement information

Questions

20

1

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Disappearing Data Plan

I am curious if anyone else has had the following issue:  My unlimited data was dropped from my plan without my consent.  The company has said it was due to an error of an employee, however, they can not put me back on it... Does that make sense?  Sounds like a BBB complaint to me.

Questions

575

5

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AT&T Gift Cards

I still have not received my $150 AT&T gift cards.......when I go on the site it lets me get the $50 gift card but then it states that I need a previous bill to get the $100 gift card I'm assuming. This was never stated when I signed up for the service. It was "get a gift card when signing up on

Questions

170

2

Unlimited data DOES NOT apply to tethering?

So right now we have 4 lines and 40 GB a month Out ONLY source of internet at home in a rural area is tethering. It works well but I am wondering If we went to the unlimited data, how would that work for tethering? Right now we use on average 32 GB a month from tethering alone for 1 line.

Questions

621

2

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fast card missing numbers

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Questions

149

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How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

133

1

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HBO MAX says subscription expried

Hello, When I try to log into HBO Max with my AT&T login it tells me that my subscription through AT&T has expired.  I have an elite wireless plan and it worked just two months ago. 

Questions

68

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Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

57

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

Questions

36

8

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email cancelled account

We have been with AT&T for 17 years. We have had the same email account for 17 years with at&t. We have been cancelling the same share plan since Nov 2019 and it will not be taken off our bill. I have called repeatedly and finally started getting everything in Chat and print. They are still billing

Questions

76

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

86

4

57% discount for phone bc boyfriend is atnt employee

Hi, we were told we would receive a discount for adding a prepaid line to my boyfriend's account. I currently have the ATNT Vista mobile phone with unlimited talk, text and data. How do I sign up for this? Thank you! Anna Begley, Andre Robin (employee)

Questions

31

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

133

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