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Data speed is incredibly slow

Ever since I switched from prepaid unlimited to postpaid unlimited plus, my data has been incredibly slow. Videos buffer, pages take long to load, sometimes even time out. My software is up to date, there are no carrier updates. I’ve went all the way through the troubleshoot page, twice. It happens

Questions

 • Apple

870

1

0

0

How do I continue using AT&T services after leaving the U.S.?

Hi all, I am currently on the monthly-paid AT&T Unlimited Plan, but for some reason I left the U.S. this year, and I am not planning to get back in the next one or two years. I am currently in China, though I am not going to use the cellular data, I still need to receive the text messages som

Questions

 • Data & Messaging Features, Internet Tethering

16

2

0

HBO with Unlimited Elite

I recently changed my wireless plan to Unlimited Elite which includes HBO. Through research on various forums, with very little help from AT&T's directions I found out that in order to activate HBO I needed to go to AT&T Watch TV (Because I do not have TV Service) and select my premium service in or

Questions

 • Streaming WatchTV

163

1

0

long term use of ATT # in canada

I ma a AT&T Unlimited Elite plan for my family. My daughter will be attending school in Ontario, Canada and would like to retain her phone # and continue to use her current iPhone from AT&T.   The iPhone (dual sim) is fully paid and can be unlocked by AT&T. Questions: 1) Can she co

Questions

 • Data & Messaging Features, Internet Tethering

63

2

0

People's experience with unlimited internet plan and the ZTE MF279

I just got a ZTE MF279 internet device and signed up for the monthly 100GB data plan. I am very happy with the service it is providing me and it is so much better then the 3Mbps DSL I have been suffering with for over a decade now. I read about the rural internet plans that offer 250GBs and 500GBs,

Questions

 • Other Phones & Devices

294

0

0

0

Unable to sign up for WatchTV Premium

Saturday night I changed my AT&T Wireless plan to Unlimited &More.  I was looking forward to signing up for the free VRV premium.  Shortly after completing the plan change I was able to sign in to WatchTV to get my free live TV channels.  I followed the instructions to select VRV as my premium servi

Questions

 • WatchTV Activation & Setup

490

2

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#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

 • Wireless Billing

38

7

0

AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

 • Network Coverage

5.2K

8

0

Pandora Premium Still Unavailable

We subscribed to the AT&T Unlimited & More plan in December. On the Premium page, the Pandora Premium option has showed "Currently Unavailable" since we signed up. The same for Amazon Music Unlimited. What gives?

Questions

 • WatchTV Activation & Setup

696

2

0

0

AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

 • Wireless Billing

21

10

0

Understanding monthly charges

My family and I were looking to switch to AT&T for our mobile plan. I am having a hard time understanding how the AT&T Unlimited &More plan ($40/mo per line = $160) is somehow ending up at $215 a month when I go to check out? I understand that taxes have to be added but $55 in taxes? And to continue

Questions

 • Wireless Billing

99

2

0

0

Best AT&T plan(s) for ONE 'unlimited' data Hotspot device and TWO low data voice phones?

Guys, I would like to use an AT&T Nighthawk Hotspot (with external MIMO antenna) for "unlimited" data and also two smartphones for voice calls and limited data use, for a total of three lines. I would hate to buy the AT&T UNLIMITED ELITE plan for all three of these lines since, as I said, only the

Questions

 • Wireless Account

4.6K

1

Cannot activate HBO with Unlimited Elite wireless service

One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.I have already tried activating at atttvnow.

Questions

 • Account Features

81

1

US Cellular has a new unlimited plan with hotspot/tethering

US Cellular launched a new unlimited plan today with hotspot/tethering allowed. Is AT&T going to enable this feature for their Unlimited Plan since the other 4 of the top 5 carriers now provide customers with this feature?

Questions

 • Data & Messaging Features, Internet Tethering

3.1K

4

0

0

Can't see my bill and can't get answers from anyone!

Hello, I recently (right before COVID-19) changed to AT&T unlimited plan and signed up for the autopay to receive the discount. I received my bill a week ago and the due amount jumped up and was much higher than the number I had received from AT&T before the switch so I tried to access my bill to s

Questions

 • Wireless Billing

23

1

0

HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

 • Features & plans

468

4

Accepted Solution

Discount Not for ALL Healthcare employees?

As a healthcare employee of 7 years (CPhT), I do not understand why nurses and doctors are the only healthcare workers who are able to receive discounts from AT&T. I have much respect for nurses and doctors, but to completely disregard every other cog that keeps the 24-hour machine called a hosp

Questions

 • Wireless Billing

46

1

0

Accepted Solution

at&t unlimited premium missing

I have historically been on the AT&T Unlimited &More Premium plan but now when I go online I can no longer find this option and I now only see the Unlimited Starter, Extra, and Elite plans. It looks like the Premium I have includes a mix of the Extra and Elite plans. Did AT&T get rid of

Questions

 • Data & Messaging Features, Internet Tethering

24

5

0

Accepted Solution

Official Solution

Transfering Data Plans in an Account

I started an AT&T account way back in 2009, I got two iPhones with unlimited data plans (perk of my current job), one for me and one for my wife. After two contract renewals, I upgraded my phones and added two more lines for my sons. I got one a 5gb data plan and the other a 3gb data plan, but now I

Questions

 • Wireless Account

903

5

0

0

Accepted Solution

Official Solution

Difference between the Old 6GB Unlimited Talk/Text vs 6GB Mobile Share Value

  I am confuse. What is "hidden" difference in the plan? I am pretty sure there is a string attached on this.    

Questions

 • Wireless Account

1K

3

0

0

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