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AT&T KEEPS CHARGING ME $100s FOR WHATSAPP CALLS

This is the fourth time that I have received a notification that my AT&T account is being billed over 100 dollars for making international calls. This is outrageous for two reasons. I don't make international calls. I have international calls barring on in case AT&T ever thought I was trying to make

Questions

 • Wireless Billing

5.4K

14

0

Ooooo, a new prepaid option!

https://www.att.com/prepaid/plans.html ATT added a prepaid option for $75 with a 6 gig bucket of hotspot usage.   Nice!  And way to go ATT.

Questions

 • Account Features

198

2

0

0

Keeping grandfathered unlimited when upgrading with NeXT?

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

Questions

 • Phone & Device Upgrades

1.7K

4

0

0

Customer for 19 years. Very Unhappy After Having Data Throttled.

I got a text message from AT&T today which said that I was getting close to using 5 GB of data for the month, and my unlimited plan will be throttled.   I called to ask about it, and apparently I have used 5 GB of data this month.   My monthly plan starts over on November 5.  I got the rep to look b

Questions

 • Data & Messaging Features, Internet Tethering

354

2

0

0

Refund

I found out today that I have been paying far more than necessary for far less than I could be getting if I had been made aware that my plan was obsolete and that much better options were available.  The reps at the 800 number were rude, disrespectful and of absolutely no help to me today.  They tol

Questions

 • Wireless Account

83

3

0

0

Escalation department or top tier customer service management info request, please help!

I’ve ported from T-Mobile to AT&T two days back.One of the sales executives LIED and gave a false statement to get an extra order in his account. Only based on which I've ordered an Iphone11 with a trade in over the same call. Now due to that, AT&T is asking me to pay 75$/month more than my budget,

Questions

 • Wireless Account

86

1

0

0

With AT&T Unlimited Plus Can't Access HBO Benefit

I recently canceled my Uverse TV, but still have AT&T Unlimited Plus wireless. When I follow these instructions - clicking "I don't have TV with AT&T", - then "Let’s verify your number",- I get "Oh no! Looks like your plan isn’t eligible for the HBO benefit.&quo

Questions

 • Account Features

80

1

0

Unlimited Elite and cant access hbo

I did what i was supposed to do, downloaded hbo go, chose att wireless/watch tv, tried to sign in with my att credentials, and get error Signed OutWe’re having trouble verifying your access to HBO GO with your TV provider.It appears that your AT&T WatchTV subscription does not include HBO. Get HBO i

Questions

 • WatchTV Activation & Setup

123

2

My data plan for my tablet stopped working sunday morning, during a lightning storm.

My data plan for my tablet stopped working Sunday morning, during a lightning storm. I've reset it taken the sim card out, everything appears fine but it won't connect. It shows full bars and 4G but AT&T & LTE no longer appear, no ip address & if I set it to lte only it has no radio band either, so

Questions

 • Phones, Tablets & Devices

26

1

0

Unlimited Fixed Wireless Internet Access

Does AT&T have unlimited plans for their Fixed Wireless service?  If so, where can I find the information?I currently have their Fixed Wireless with 340GB / Mo but it sure is used up quick.Thanks!

Questions

 • AT&T Internet Plans

1.3K

0

0

0

Unlimited data plan overage: HSPA+ turned off, only LTE worked

Recently I received a text that I was at 75% of my 5GB "limit" (although I have an grandfathered unlimited data plan) and after I hit the "limit", the 4G HSPA+ on my phone would no longer work, and I had to turn on LTE. Normally I have LTE turned off because I find it drains my battery, but I could

Questions

 • Data & Messaging Features, Internet Tethering

989

7

0

0

Unlimited Extra (SM): No Personal hotspot on iPhone

I upgraded my plan to unlimited extra sm, which includes 15g of mobile hotspot. However, my iPhone (xs) still does not have the hotspot option, even after rebooting the phone (as instructed on the troubleshooting webpage). How am I able to set it up on my phone? Thanks for any help in advance.

Questions

 • Data & Messaging Features, Internet Tethering

33

1

0

iPhone 6 using data when idle and on WiFi

I recently downgraded from an old unlimited plan to a 3Gig shared plan to save $40 a month. I also got an app that monitors cellular data usage and tallies it in 30 minute intervals. I plug my phone in overnight every night, and I have WiFi in my house. We also have the MicroCell as we don’t get ver

Questions

 • Apple

1.4K

1

0

0

Extreme Overage Charges

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Questions

 • Wireless Billing

29

9

0

One customers request

As a very longtime ATT cell, internet and sometime TV service customer, I have seen the ATT plans , products and offers change routinely through the years....from the GREATNESS of the '$99 refurbished' phone offer, which was the chance to buy any number of cellphone makers phone that was typically 1

Questions

 • Wireless Account

783

48

0

0

Plan Change from Unlimited to Unlimited Elite

I decided to change my plan to the newer unlimited elite options via the online tool. When exploring the various plans, i saw that Unlimited Elite was a good choice as it was showing a monthly payment of $75 - a drop from the advertised $150 (which was crossed out) and showing discounts for auto pay

Questions

 • Wireless Account

101

1

0

My plan was changed without authorization - ATT Claims it was in error, but cant explain who or how.

I was on the phone with them today, had to open an "Case" with them.  The only thing that the support rep could see was that it was apparently done at a store - yet conveniently could not tell me what store or by whom.  I had grandfathered iPhone unilimited data plans, four of them. Neither the Rep

Questions

 • Wireless Account

376

4

0

0

DirecTV Now + HBO no longer work with my AT&T Unlimited Plan

I've been having an issue for months now trying to log in to my DirecTV Now/HBO account that I set up with my AT&T Unlimited Choice plan in 2016 or 2017. It seems like I lost access somehow at some point? My current plan says I should still have DirecTV Now and HBO so why did I suddenly lose acc

Questions

 • Account Features

313

1

0

0

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1K

16

0

0

ATT Unlimited Plus Free HBO not working for months!

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Questions

 • Account Features

2.1K

13

0

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