Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (369)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Coverage in The Bahamas with the AT&T Unlimited Elite Plan

I currently have the AT&T Unlimited Elite Plan. What existing coverage is provided in The Bahamas on this plan?

Questions

20.5K

1

0

Accepted Solution

Phone plan upgrade

I wanted to upgrade my data from 40 to the 65 can't I just pay the remainder that would be due for the current cycle seeing as Im only a week in.

Questions

42

1

Accepted Solution

Why haven't tablets crossed over into phone capabilities?

I'm an fairly AT&T Prepaid customer, and was looking into getting a newer tablet. I've been a Verizon customer for way over 20 years, and worked on my phones if I needed to. My question is this:  Am I assuming after all these years they've never put the capability into small tablets (or bi

Questions

106

8

0

Accepted Solution

I was on the ACP program and I want to stay with AT&T how do I keep my benifits

I am on the ACP program and have been for a while. I was told that I could transfer my number to a new network carrier and still get the benefits. Well this crap they switched me over to is horrible I have no service at all no where I go and that is with Qlink that is on the T-mobile network and it

Questions

47

7

0

Accepted Solution

Prepaid unlimited vs prepaid unlimited max

Hi, Curently on prepaid unlimited for $65 on auto$55 Need to know if i can switch to prepaid unlimited max for the same price. It seems it has more GB data  Thank you

Questions

256

4

0

Accepted Solution

Problem with Iphone 11 trade-in - wrong device recorded against my trade-in

I traded in an IPhone 11 Red phone for an IPhone 14 Pro in Feb 2023. I purchased the phone from an AT&T store and did the trade in via UPS. The initial trade-in offer was for $800 as evidenced by an initial 2 months of credit $44.46(2x800/36). The next credit was for $22.23. At around this time, I r

Questions

37

4

0

Accepted Solution

Rewards card

I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.

Questions

39

2

0

Accepted Solution

Closed

AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

Questions

229

6

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

87

1

0

Accepted Solution

Integrated Solutions Expert Fail

ATT - what a nightmare since the jump. The “Expert” (William) came to my house with the fiber repair tech at my original home. All the promises if we changed our wireless lines from Verizon to ATT, the bill would be $100 cheaper a month. I should have never made that switched. First, I

Questions

41

4

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

199

28

0

Accepted Solution

Charged roaming although I have free text, calling and data in Canada and mexico

Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?

Questions

45

7

0

Accepted Solution

Internet hotspots

I want one hotspot to use at a 2nd residence, a car and an RV, in other words to take with me. And a plan with more data than 15G/ mo, probably 50-100G. I have an older unlimited plan with 3 phones, a tablet and an unreliable hotspot. AT&T must have something comparable to the newer Verizon and

Questions

437

10

0

ZTE Mobley would ATT get there act together on this

just received my Mobley went to activate it called the number in the instructions and the rep thought I was from another galaxy had no idea what a Mobley was. was given another number to call they knew what it was but there was no idea on the plans.the website still says 20 for unlimited but slows d

Questions

546

1

0

0

Broadband device unlimited data plan

Is there any grandfathering of the old Data Connect Unlimited plans on broadband devices? I'm not talking about data plans on smart phones, only the broadband devices? My plan says data is unlimited, but once I reach 5 gb it will not connect anymore. The plan on my bill lists the acccount as DataCon

Questions

388

1

0

0

My plan was changed without authorization - ATT Claims it was in error, but cant explain who or how.

I was on the phone with them today, had to open an "Case" with them.  The only thing that the support rep could see was that it was apparently done at a store - yet conveniently could not tell me what store or by whom.  I had grandfathered iPhone unilimited data plans, four of them. Neither the Rep

Questions

400

4

0

0

How Do You Fight AT&T to Get Your Unlmited Data Plan Restored?

While recently visiting an A&T Store to upgrade to an iPhone 6s Plus for my wife's Christmas present, I learned my AT&T wireless plan had been changed a little over 6 months ago.  The change moved my account from an unlimited data plan to a 3GB per month data plan.  I did not authorize this change. 

Questions

558

5

0

0

ATT said I get 100 GB a month with Velocity but I'm not, what to do?

The rep Friday TOLD us that adding a line and getting the velocity for our internet use was the way to go. She said we get 100 GB a month and after that we may be throttled a bit. We just hit 17 GB due to my sin downloading some games, WHY IN THE HECK am I getting text message warnings about approac

Questions

219

1

0

0

Worst customer service

ATT has the worst customer sevice. They hire bunch of people from poor countries for phone support. They dont even speak or pronounce words properly. They keeo saying thanks for no reasons. A guy yelled at me for asking and telling that he is wrong. And they call it customer service. ATT is a fra

Questions

45

1

0

Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

Questions

225

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.