Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (171)

Relevance
Unlimited & More Premium Multi Line Spotify Premium Question

I recently signed up for an AT&T Unlimited & More Premium Multi Line Account and had a few questions about the associated perks.  As part of the plan, I'm able to select 1 of 7 music, movie, or entertainment subscriptions. Based on the available options, I'm interested in the Spotify Premium option

Questions

 • Account Features

634

4

0

0

Loyal Customer Thinking About Switching

Dear AT&T,Good evening, I hope this finds whomever reads this; in bright spirits and enjoying the dawn of a new year. I have been a loyal AT&T customer since 2007 when the very first iPhone was introduced. Along with that brand new shiny iPhone came a monthly service plan that included truly

Questions

 • Account & Usage

101

2

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

 • Network Coverage

110

4

0

Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

 • Wireless Billing

500

3

0

0

AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

 • AT&T Fiber Equipment

653

8

If you don't have a smartphone, why pay more?

I recently upgraded my service to the AT&T unlimited elite plan to have 5G access. One of my phones on this family plan is a flip phone, not a smart phone. Why does that phone "basic phone" still cost as much per month as my smart phones. I thought it was only supposed to be a $20 monthly charge?

Questions

 • Wireless Billing

79

2

0

Adding 5G support to devices on Unlimited Plus plan

In March 2021, AT&T announced that it was Expanding 5G to All Consumer Customers on Unlimited Wireless Plans for No Extra Cost. The AT&T Unlimited Plus plan is included in the announcement as a 5G supported plan and the announcement states that, "If you’re a customer on the above listed prev

Questions

 • Account Features

207

13

0

ATT said I get 100 GB a month with Velocity but I'm not, what to do?

The rep Friday TOLD us that adding a line and getting the velocity for our internet use was the way to go. She said we get 100 GB a month and after that we may be throttled a bit. We just hit 17 GB due to my sin downloading some games, WHY IN THE HECK am I getting text message warnings about approac

Questions

 • Device Features

197

1

0

0

Line charges on an unlimited plan?

Trying to calculate how much my bill would be if I switched to unlimited. Right now I'm paying reduced line charges because of financed phones through ATT next. Does unlimited still have line charges or would my bill be only the $160 plus next charges and fees?

Questions

 • Wireless Account

126

2

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

 • Wireless Account

58

3

0

What credit reporting agency does AT&T use to conduct a credit check?

I have frozen inquiries on my credit with all bureaus and need to know which one to unfreeze so that AT&T can run a credit check. I am based in Los Angeles, CA.

Questions

 • Wireless Billing

364

1

Does texting Canada from US have additional charges?

I live in the US, and have a friend I started texting that lives in Canada. I have an unlimited texting plan, and I have unlimited data. Does texting her have additional fees?

Questions

 • Other Phones & Devices

562

1

0

0

overcharge

I used to pay around $260 a month for a shared 20 gig data plan. in middle of the billing period of billing period October 23 - November 22 i changed plans to a unlimited plans, for the new plan I was told by the att agent (that changed the plan for me) that I would be charged $230 a month for 7 pho

Questions

 • Wireless Billing

13

1

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

15

1

0

Phone Upgrade DISASTER

I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I

Questions

 • Phone & Device Upgrades

533

2

0

0

Mobile Uploading speed

I have Unlimited Elite plan with Galaxy Note 8. What is the data uploading speed in 4G/LTE? And what is it with Mobile hotspot?

Questions

 • Data & Messaging Features, Internet Tethering

12

1

0

My phone won't make or receive calls.

I paid bill last week. One phone on my plan is fully active; the other cannot make or receive calls or texts. Main number (working):  [EDITED] OTHER NUMBER (NOT WORKING):  [EDITED] [EDITED per Community Guidelines - Removed Personal Information]

Questions

 • Wireless Account

15

1

0

Personal hotspot not on unlimited data plan

This is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week realized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full t

Questions

 • Data & Messaging Features, Internet Tethering

3.5K

2

0

0

Disappearing Data Plan

I am curious if anyone else has had the following issue:  My unlimited data was dropped from my plan without my consent.  The company has said it was due to an error of an employee, however, they can not put me back on it... Does that make sense?  Sounds like a BBB complaint to me.

Questions

 • Account Features

495

5

0

0

128kb data speed??? I'm switching to another carrier.

I'm switching to another carrier. I've been with AT&T since the Cingular days, Pre-iPhone! Funny since I switched from the unlimited plan (I was averaging about 6GB a month) now that I'm on the 9GB shared plan,  I go over EVERY SINGLE MONTH. Now my speeds are slowed to less than 128kb with a week le

Questions

 • Wireless Account

400

12

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.