Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (368)

Relevance
Selected Relevance
Bill amount very far from what was expected

Hello,   I recently signed up for four new lines (coming from another carrier), placed my order online (which as you will see in the screenshots, qualified me to get the activation fees waived). We chose the Unlimited Extra plan which from my understand for four lines would come up to a total of 160

Questions

25

0

0

With AT&T Unlimited Plus Can't Access HBO Benefit

I recently canceled my Uverse TV, but still have AT&T Unlimited Plus wireless. When I follow these instructions - clicking "I don't have TV with AT&T", - then "Let’s verify your number",- I get "Oh no! Looks like your plan isn’t eligible for the HBO benefit.&quo

Questions

119

1

0

Postcard from ATT about unlimited data usage

Received postcard that wasn't clear about unlimited data usage as a Uverse customer (Beginning on May 23, 2016, we will be increasing your U-verse Internet data allowance to an unlimited allowance with a $30 value as a result of your having a TV product bundled with your Internet service.").  It doe

Questions

446

4

0

0

ifwa-40 and unlimited data plan it connects but says no internet

i purchased the ifwa from someone then bought a plan on ebay, i inserted the sim, in see the device when serching for wifi connection. it connects with no internet....help

Questions

120

2

0

Change Plan to Unlimited Data

How do I change my current plan to one that offers unlimited data without buying a new phone?

Questions

51

1

0

Unlimited Choice vs Unlimited Plus

I was just chatting with AT&T and the rep was telling me that I can downgrade to Unlimited Choice from Plus and the difference would just be the 10GB tethering. I was telling her that if I change to Choice, my speed will max out at 3mbps per the website. She then stated that it's only on 4G and I sh

Questions

968

4

0

0

Unlocked failled

Hello everything is fine? When filling in the imei, and requesting the unlocking through the site, it informs me that it has already been unlocked, however, but it is not recognizing another chip!What do I have to do?

Questions

38

2

0

People's experience with unlimited internet plan and the ZTE MF279

I just got a ZTE MF279 internet device and signed up for the monthly 100GB data plan. I am very happy with the service it is providing me and it is so much better then the 3Mbps DSL I have been suffering with for over a decade now. I read about the rural internet plans that offer 250GBs and 500GBs,

Questions

336

0

0

0

Activated prepaid Phone not charging and and keeps giving me see fcm something and to activate it

My phone was on a charge when it was knocked off the shelf coming loose from charger now it charged to 6 % and stops and screen pops up to see quick start guide to activate my prepaid servicecis active then I got a flash to see fcm . something before i could catch the fcm .was it died and now it say

Questions

159

1

0

Customer for 19 years. Very Unhappy After Having Data Throttled.

I got a text message from AT&T today which said that I was getting close to using 5 GB of data for the month, and my unlimited plan will be throttled.   I called to ask about it, and apparently I have used 5 GB of data this month.   My monthly plan starts over on November 5.  I got the rep to look b

Questions

387

2

0

0

pdanet

need to download this app on android and att is blocking it on play store. anyone now how to download it anyway?  need to bypass the limited hotspot on my UNLIMITED phone plan 

Questions

399

1

0

switching services

I have a plan at boost mobile but its slow; do I have to go into a store to switch over or can i do it online?

Questions

14

1

0

Unused expired gift card

My $200 at$t gift card expired 2 months ago, anyway I can reclaim it ?

Questions

11

1

0

Personal hotspot not on unlimited data plan

This is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week realized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full t

Questions

3.5K

2

0

0

Removing 4th line

We were sold the 4 lines available deal 1 1/2 years ago; thought it meant that was available, not that we’d pay for unused lines. Now I see we’ve been paying over $60/mo for an unused line. How do I get that $$ refunded?

Questions

45

3

0

When will I be able to get an actual 5G Unlimited Data Plan for my "data only" devices?

I have seven lines on AT&T today, two of them are "Data Only". I want to switch from my old AT&T Unlimited Plus Multi Line (LTE) plan to the newer AT&T My Way, 5G Unlimited Elite plans. Unfortunately, If I do, I will have to cap my data usage on both of my "Data Only" devices down to

Questions

75

6

0

wow, help or a scolding...??? hmmm.......

first time in this forum- took less than 5 seconds before wanting to turn right back around and exit, but i just want to say this first... i thought this was supposed to be a supportive community or something... after reading 3 posts of people having difficulties, i would rather take my chances with

Questions

51

1

0

I can’t send a text or receive text or call

I can’t send a text message or call

Questions

22

1

Unlimited Extra (SM): No Personal hotspot on iPhone

I upgraded my plan to unlimited extra sm, which includes 15g of mobile hotspot. However, my iPhone (xs) still does not have the hotspot option, even after rebooting the phone (as instructed on the troubleshooting webpage). How am I able to set it up on my phone? Thanks for any help in advance.

Questions

78

1

0

Unlocking an iPhone on grandfathered data plan early due to price increase.

I was able to "manually" request a device unlock as a current customer by calling in today. I called 611, requested help unlocking my device and then went through the website process of requesting an unlock with a service rep on the line, and then after it was denied, the service rep was able to ope

Questions

165

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.