Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (366)

Relevance
Selected Relevance
Pre paid card PIN number not visible on new card

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

Questions

31

1

0

Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

593

2

0

5G Service Is Unusable...

Within the last month I upgraded my S9 to an S22 and switched to the Basic Unlimited service plan. At first things were okay but periodically while browsing the internet I would hit a wall. For an hour or two pages would take 5+ seconds to even react to clicking on links. Then another few seconds at

Questions

207

3

0

Order status: We're working on your order. i talked to the customer service and was told that it as been shipped, but still no update.

Ordered 3 Apple iPhone 11 Pro Max for myself, my husband and our Daughter at 01/15/2020 at 12:36:44 p.m. ET, and it’s now the 16th of January 2020 at 8AM and my AT&T order status still says "We’re working on your order.” but the Estimated ship dates:Delivery by dates: January 17, 2020 - January 21,

Questions

1.2K

1

0

Closed

Stream Saver

Hello, I've been on the phone with AT&T customer service and tech support and have not been able to resolve the issue of turning the stream saver feature off. I've been directed to Manage Usage and there is supposed to be a selector switch for Stream Saver, but my accounts do not show that switc

Questions

69

1

0

My hotspot stopped working

I have an unlimited plan with hotspot with 10 lines and now my line (only one) does not work.

Questions

66

1

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

558

9

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

1

0

Free HBO Max w/Qualifying Unlimited Plan and DirecTV?

When you have Unlimited Elite (or the Unlimited Plus plan that used to be sold), it is marketed as getting "Free HBO Max." Does this only mean you get the HBO Max app for free, or does it mean it is free on your DirecTV (traditional) receivers at home, or U-verse, etc?  My DirecTV bill is char

Questions

409

3

0

HBOMAX

Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal

Questions

243

15

0

$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

Questions

175

14

0

Unable to activate or access my HBO Max account that is included with my wireless service.

I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "

Questions

419

2

0

So called "unlimited data" plan rate increase?

I cannot believe the unimitigated gall of AT&T.  I received a letter today extorting me into surrendering my unlimited data plan that has never been unlimited.  I hope the FCC nails you to the wall with fines for your immoral business practices.  We'll see how that court case is resolved.How can you

Questions

2.8K

42

0

0

IMO Discount on Unlimited Extra?

I have the old Unlimited Plus plan and was curious about upgrading and wondered which of the 3 plans count towards the IMO discount 1. Unlimited Elite2. Unlimited Extra3. Unlimited Starter

Questions

241

2

Trouble gettin LaCrosse weather station set up

I set up my sensor that sends wind and weather data to the inside weather station, but am continuing to have some issues. The station indicates the outside temperature and humidity but the inside temperature reads 72 degrees no matter what the actual temperature is.  The inside humidity does c

Questions

111

1

0

AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

861

8

Help! ATT Data, MMS, confirmation texts not working to phone with Unlimited US/Mexico prepaid plan

Hi, I just received a new Maestro Plus phone from US to replace one that was bad in Mexico where I live. I use a prepaid SIM card with Unlimited US/Mexico plan that is always paid and works for the most part in Maestro phone. The SIM card works for most functions however I do not have any ATT data

Questions

177

3

0

Unable To Receive MMS Text Messages Via mms.att.net sent via my SMTP provider

I have been successfully receiving MMS Text messages sent to my personal mobile AT&T phone via email to {10 Digit Number}@mms.att.net for years. These are sent through my SMTP mail provider. Since about a week or two ago, I have not able to receive MMS messages at my 10 digit number only from a

Questions

34

1

0

wireless cellular data speed won't exceed 1.4mbps on 5G and LTE.

Problem My cellular data speeds will not exceed 1.4mbps. I just switched over from verizon and activated a brand new iPhone 13 Pro. i noticed right away that web pages were taking forever to load and videos were pretty much unwatchable due to constantly pausing to load. Steps taken to fix I'

Questions

2.3K

6

What is sddv

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

Questions

572

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.