Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (261)

Relevance
Carlton: Was suppose to be returned to my former account but instead sent here

I was misled into joining FirstNet and leaving my original AT&T plan because I was told there was a health care discount amidst the pandemic. The plan has charged me more and I was suppose to be returned to my original AT&T account. I had been a loyal customer, a part of AT&T's original

Questions

66

2

0

Unlimited Extra Plan benefits

We just transferred to the Unlimited Extra Wireless plan, and one of the benefits is AT&T ActiveArmorSM advanced security. This covers the AT&T Call Protect and AT&T Mobile Security apps. When we sign on to these apps, we get the option to "upgrade" to the "Plus" version of both apps at

Questions

118

7

0

$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

Questions

149

14

0

Got rid of my unlimited data plan - got shared value plan. Saved avg $20/mo. What's the catch?

Greetings all, I've just upgraded my iPhone 4S to iPhone 6. I had a very old unlimited data plan ($30) and 1000 text messages ($10). My plan was 450 Nation with tons of saved minutes ($39). My monthly bill was between $85 - $99, due to overages (international text messages). I pre-ordered online (AT

Questions

1K

1

0

0

5G Service Is Unusable...

Within the last month I upgraded my S9 to an S22 and switched to the Basic Unlimited service plan. At first things were okay but periodically while browsing the internet I would hit a wall. For an hour or two pages would take 5+ seconds to even react to clicking on links. Then another few seconds at

Questions

91

3

0

wireless cellular data speed won't exceed 1.4mbps on 5G and LTE.

Problem My cellular data speeds will not exceed 1.4mbps. I just switched over from verizon and activated a brand new iPhone 13 Pro. i noticed right away that web pages were taking forever to load and videos were pretty much unwatchable due to constantly pausing to load. Steps taken to fix I'

Questions

1.4K

6

Adding a Prepaid data card to a billed monthly line

I am a current wireless customer with ATT and I am.billed monthly. Can I purchase an ATT prepaid card for additional data and add it on my monthly unlimited plan for additional.hot spot data? 

Questions

14

1

0

Unlimited vs unlimited plus and tethering to my phone

I need my phone to tether to my computer for work. If I purchase an "Unlimited" PrePaid plan, will I be able to tether my phone to my computer and enjoy LTE speed data? Under that plan it says there is "no mobile hotspot". Is this referring to a separate hotspot device? Or is it also referring to my

Questions

71

1

0

Unable to activate or access my HBO Max account that is included with my wireless service.

I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "

Questions

28

2

0

Free HBO Max w/Qualifying Unlimited Plan and DirecTV?

When you have Unlimited Elite (or the Unlimited Plus plan that used to be sold), it is marketed as getting "Free HBO Max." Does this only mean you get the HBO Max app for free, or does it mean it is free on your DirecTV (traditional) receivers at home, or U-verse, etc?  My DirecTV bill is char

Questions

191

3

0

Closed

Why are we being charged an extra $20 a month to ACCESS the $85/month unlimited plan we pay for?

We are paying for an unlimited plan of $85 monthly (which includes unlimited data, text, and talk BTW, see screenshot attached) and in order for us to access that plan, we'd have to pay an extra $20 per line. Like why do I need to pay a fee to access a plan I already pay for? It's labeled as Access

Questions

10.8K

57

What plan is perfect for me?

As an avid gamer, I require tons of hotspot data. As far as I can see, your unlimited plus plan has only around 10gigs of data per device allowable per month before speeds get slowed down. I find this amount to be nowhere near what I need. Is there a plan that allows for more hotspot data or simply

Questions

208

3

0

0

Ooooo, a new prepaid option!

https://www.att.com/prepaid/plans.html ATT added a prepaid option for $75 with a 6 gig bucket of hotspot usage.   Nice!  And way to go ATT.

Questions

219

2

0

0

Does the hotspot (iOS) stop working after limit cap?

I was using my hotspot (iPhone 12) just fine, and - at the cap - it appears that both Windows and macOS machines cannot "see" it, and associated devices cannot "activate" the hotspot after the cap. Other phones (hotspots) on the account continue to work properly. Is this true? Or am I imagining

Questions

23

0

0

My phone won't make or receive calls.

I paid bill last week. One phone on my plan is fully active; the other cannot make or receive calls or texts. Main number (working):  [EDITED] OTHER NUMBER (NOT WORKING):  [EDITED] [EDITED per Community Guidelines - Removed Personal Information]

Questions

34

1

0

Nighthawk hotspot device...

Let me start by saying this, I have the unlimited plus plan, the one that was relaeased last year. And I want to order a nighthawk hotspot because I do not get any internet provider where I live at the moment. I know you can’t add a hotspot device to the current unlimited plans (The Unlimited and Mo

Questions

314

1

0

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

25

1

0

Unlimited Fixed Wireless Internet Access

Does AT&T have unlimited plans for their Fixed Wireless service?  If so, where can I find the information?I currently have their Fixed Wireless with 340GB / Mo but it sure is used up quick.Thanks!

Questions

1.4K

0

0

0

DirecTV Now + HBO no longer work with my AT&T Unlimited Plan

I've been having an issue for months now trying to log in to my DirecTV Now/HBO account that I set up with my AT&T Unlimited Choice plan in 2016 or 2017. It seems like I lost access somehow at some point? My current plan says I should still have DirecTV Now and HBO so why did I suddenly lose acc

Questions

352

1

0

0

How do I continue using AT&T services after leaving the U.S.?

Hi all, I am currently on the monthly-paid AT&T Unlimited Plan, but for some reason I left the U.S. this year, and I am not planning to get back in the next one or two years. I am currently in China, though I am not going to use the cellular data, I still need to receive the text messages som

Questions

94

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.