Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (369)

Relevance
Selected Relevance
Nighthawk on grandfathered data plan?

I just bought a Nighthawk and tried to use it to replace my Mobley. No network access. Put SIMM back in Mobley and got access again. Went to AT&T store and they won't let me get Nighthawk with my old plan. Am I stuck, or will getting a used AT&T Nighthawk from eBay circumvent this issue? &n

Questions

144

3

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

55

0

0

Business in Argentina Rural Development Proposal

Yes I signed up for your wireless plan that allows me to use my phone between North America and Argentina when I go back. I and building a home and starting a couple of businesses and the rural areas of Argentina. To be specific Chaco province, and if you ever want to expand your business b

Questions

26

5

My Unlimited Data plan is being shut down daily by AT&T technicians in Durango CO

I have had "unlimited data" for over 4 years.   AT LEAST 3 years ago AT&T started shutting me down not allow me to get on the internet.   I'm a senior with a home based Internet business that is deeply affected by AT&T shutting my services completely down for entire days.   It would always come back

Questions

1.6K

18

0

0

long term use of ATT # in canada

I ma a AT&T Unlimited Elite plan for my family. My daughter will be attending school in Ontario, Canada and would like to retain her phone # and continue to use her current iPhone from AT&T.   The iPhone (dual sim) is fully paid and can be unlocked by AT&T. Questions: 1) Can she co

Questions

599

3

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

661

6

The Illusive Throttle Proxy

Hello My Fellow ATTers, It's a new year and change is in our frequency wave fettered air! Or is it? One wireless giant (I won't name the gorilla in the room) is still throttling "unlimited" data legacy customers. Why? Customers are dying to know!  Schrödinger's cat is out of the bag and it turns out

Questions

471

0

0

0

Bad 4G LTE service

I live in NJ at the 08812-zip code. I currently subscribe to the Premium service AT&T has to offer. However, this area has 3 nearby towers.  One in Plainfield 4G only (bad service tower btw), 1 in Green Brook 4G/5G and another in Dunellen 4G/5G.  My home is in the Green Brook area, an

Questions

56

2

0

At&t stole $785.69 from me

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

Questions

246

4

Loyal Customer Thinking About Switching

Dear AT&T,Good evening, I hope this finds whomever reads this; in bright spirits and enjoying the dawn of a new year. I have been a loyal AT&T customer since 2007 when the very first iPhone was introduced. Along with that brand new shiny iPhone came a monthly service plan that included truly

Questions

137

2

0

Done with overpriced and deceptive AT&T

We have been AT&T customers for over 27 years but they’ve overcharged and deceived us for the last time. Last September we decided to use an offer to trade in our phones for an $800 credit for each phone to purchase newer iPhones. We called AT&T after waiting over three months for the credit

Questions

60

2

0

Data in Canada

So I have been using my AT&T unlimited Prepaid account in Canada for over two years and I have had no problems. Two weeks ago I went back to the U.S. and came back to Canada. I was using ROGERS in Canada prior to going to the U.S. After I came back I was switched into Bell. Now I just got this m

Questions

458

5

0

$5 Rate increase for grandfathered unlimited smartphone data plan

So like last year AT&T is raising the rate for legacy unlimited smartphone data plans by $5.   As you can't get phones subsidized on your plan any more and this plan is still the same price as when it would subsidize your smartphone $18.75 a month, it's getting pricier this March.    One benefit is

Questions

1K

11

0

0

Buying a Nighthawk M5 outright to replace my Nighthawk M1 WITHOUT changing or adding a plan.

My question is that if I purchase an M5 outright, put my sim card from my M1 into it, would it be able to access 5G on my current plan. I will not be changing my plan, or adding a new plan. The main reason I have the one that I do is because of the unlimited on the hotspot that is currently on it.

Questions

1.2K

5

0

AT&T trying to screw me out of my grandfathered Medianet unlimited data plan!

AT&T trying to screw me out of my grandfathered Medianet unlimited data plan!   Ok, let me start by explaining some history. My family has been customers of AT&T since it was Cingular, 10+ years ago. We are still on the original contract we signed with Cingular. When we started, there were no smartp

Questions

1.1K

10

0

0

Completely Fake Gaslight Forum

This forum is clearly to cover up At&t crimes. It is obvious to anyone that has a real issue with At&t. They post fake DM's to make an appearance of helping. No one follows up. I am sure that this post will be responded to by at least three "non-employees" defending this junk At&t echo c

Questions

67

10

Turbo hotspot 2 was stuck on hello

I have had the att turbo hotspot 2 for around a month and a half. It was setup and working fine, except that I had to spend $100 every 2 weeks because att doesn't offer a plan with the amount of data I need. One day out of the blue the device shut down and while restarting got stuck on the hello

Questions

1.1K

3

Att wireless internet failure

We have att wireless internet. Every few months it just stops working. Customer service insists on upgrading our package, the service techs insist on a new SIM card, and the asurian folks try to sell me a different package. It is not the box or SIM card. The device just stops receiving a signal

Questions

193

8

0

Unlimited Plus Data Speed

I grandfathered the old unlimited data plan and I currently cannot add additional lines to my plan so I would have to switch to a new plan. My concern is the data speeds of the Unlimited Plus and Choice. The Choice plan indicates the max speed of 3Mbps but under Unlimited Plus it only says "Our fast

Questions

21.8K

49

0

Liberty Mobile in the U.S. Virgin Islands

My family's account was closed by ATT on November 8, 2023, due to a conversion to Liberty Mobile.  We have been ATT customers for 20 years.  We have daughters on our plan who reside in the United States.  Our account was established and maintained in the U.S. Virgin Islands.  We have spent over $3,0

Questions

246

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.