I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (

This is on behalf of my sister where I am staying at the moment, who is elderly/wheelchair bound, and doesn't understand these things, and I think AT&T is taking advantage of her, but I need to be sure.It appears AT&T is illegally throttling her internet and basically giving her around a meg out of

I understand after I use my (supposed to be 22gb but is now 15gb) my data is supposed to be slowed down.. but my absolute fastest rates of speed hardly exceed 10Mb/s when I have the high speed and when it slows down I am getting .01Mb/s.. I do not live in a congested town at all and I near a cell to

Hi, I've been having a serious issue the past few days. I don't know if it has anything to do with this, but Uverse was added to my area on Monday, however since that day, at about 6:00 or so every night, my bandwidth is throttled terrible. I can go from a ping of 80 to a ping of 1300 in any game I

I have a Pace 5268AC router connected via the 18Mbps plan. I spent about an hour tonight troubleshooting an issue with AT&T technician David who works via phone from Wisconsin. Here's what we finally deduced: Attempting to download a large (2GB) file via a web browser from dropbox.com result

I really just dont understand it. I mean i work so much i rarely use my internet until around what i have come to understand as peak hours. Now for awhile i thought to myself "Brandon, you ONLY have the elite service" you know 6mbps and it during the peak time so maybe thats why i am having issues w

Hey all, I posted about this a while ago but was wondering about an update?  I have the 3GB Mobile Share Advantage Plan and I have hit the cap.  However, I have not been throttled.  I am NOT complaining, as full speed is great!  I was just wondering if there was a date set to when AT&T will actually

I have a plan with the old unlimited data feature. I have been reluctant to change to the new unlimited plan that is offered because some  friends who did so a couple of years ago found it not to be truly unlimited for anything other than texting. Can any long term AT&T subscriber who has recently s

Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconne

Hello My Fellow ATTers, It's a new year and change is in our frequency wave fettered air! Or is it? One wireless giant (I won't name the gorilla in the room) is still throttling "unlimited" data legacy customers. Why? Customers are dying to know!  Schrödinger's cat is out of the bag and it turns out

So, I've been having a great deal of trouble with line 2 of my bonded pair.  Five or six techs later, they switched me to a single wire.  I have been paying for 50 MGBS service and now discover that many of my devices don't have the proper wireless card to get 50 MGBS.  So now I have a 2.4 ghz and a

Running the Unlimited Plus plan, we get throttled every single month right after hitting 22GB. We live in an area of about 100 people, near a busy highway, with maybe 25% of those people having AT&T. Before 22GB our data is great, 12-15Mbps all day long. The second we hit 22GB of data, we drop to 1-

Please note this is affecting my day to day work at a Government job where we require above average data usage. Hello,Due to where I work I average around 35gb of data per month. It has gotten unusably slow considering the cost paid this is unacceptable. I have both 15gb hotspot and unlimited so the

I have been noticing for a while now that upload speed to my cloud backup provider have been very slow.  I have been seeing 5-10 KB/sec upload speeds to CrashPlan (per Mac Activity Monitor), while I get much higher speeds uploading to many other sites. On a whim I tried installing and activating a V

I ordered internet services 4 weeks ago and it showed I had 25mbps for my address. Last weekend the tech came out to get my internet up and running and came back with bad news that I can't even get internet services at my house. I'm the one of the last houses down my road and the cable doesn't come

Hi,I have the 18mbps internet package (DSL with a BW210-700).  I have had multiple problems with my internet - have had technicians out 5 times now.  All of the outside components have been replaced - at one point they changed which wire pair I was on, etc.  A few weeks ago, I noticed that I could n

Recently I received a text that I was at 75% of my 5GB "limit" (although I have an grandfathered unlimited data plan) and after I hit the "limit", the 4G HSPA+ on my phone would no longer work, and I had to turn on LTE. Normally I have LTE turned off because I find it drains my battery, but I could

Win 10 x64 v 1709i5, 8mb WIRED computer.  No other active connections or things "inbetween". I've been having problems for months, I believe too many to sum up here.  Essentially I was having issues with World Of Warcraft.  I spoke to one of their technicians.  They had me run WINMTR.  I do not real

For the last week or so, I have had speed issues on LTE only with my iPad and with my iPhone 6 plus when either are used as a tethered connection to my laptop.  As soon as I untether, the speed returns to normal.  I tried 2 different iPads with cellular (3rd gen and 2nd gen mini) as well.  All three

So this is a question that can be speculated on by non-ATT employees/authorities on the topic and that is OK, but I hope to hear an 'official' answer from an ATT person....All carriers want to 'squelch' your data speed after you reach a certain threshold of use month to month....this imo, negates th