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Strategy to Cancel ATT Grandfathered Plan at Start of Cycle

Rather than wait on hold for hours, I'm hopeful that someone here may have the answer. I'm on ATT's original grandfathered unlimited plan.  My month ended on April 20th and I am about to receive my bill with the price increase, freeing me from my contract.   However, I understand that ATT does not p

Questions

 • Wireless Account

930

6

0

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Service Suspended how long before it will be terminated?

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get

Questions

 • Wireless Billing

13.6K

2

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Why is there no LOYALTY to the company DISCOUNT

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

Questions

 • U-verse TV Account

449

3

0

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At&t won't allow me to return a new device

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Questions

 • Wireless Billing

4.3K

3

0

0

ERC debt collection?

Hi,  I got a Debt collection letter from ERC.  They said I did not pay certain amount at Aug 2012.  Since I terminated my account at June 2012 right before I left US, I do not understand what this is.  I called AT&T and even AT&T could not find any information about this.  So I asked ERC to send a p

Questions

 • Wireless Billing

1K

1

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Double billed!! They say prorated, but 2 bills equals 2 bills!!!!!!!

Ipad $10.00+plan $30.00+$15 data overage+taxes=Previous bill $56.38New iphone 6 $40.00+$44.50 activation+$100 plan+Ipad $10.00 +taxes 6% should equal about $210.41 right? Prorated charges  $53.48........plus 210.41 = $263.89!!!!!!! How is it possible to have a bill that seemingly combines the old pl

Questions

 • Wireless Billing

2.8K

9

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Possible to Pay ETF Fee to get out of Contract but Keep Service & Lines?

I'm sure you're wondering why I'd want to do such a thing. I would like to pay the ETF to get out of my current 2 year commitment so that I will not be charged additional "access fees" each month because I have a mobile share plan & am under contract. I still however, want to keep my plan and all li

Questions

 • Wireless Account

218

2

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I requested to terminate my service

I requested to terminate my service with AT&T as of 10/21 and refund a prorated money back they charged.  Cancellation department says I already paid through next billing cycle (11/11) so there would be no prorated money back.    Simply put what they are saying is that, they will continue to charge

Questions

 • AT&T Internet Account

306

7

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Has anyone else been treated this poorly by AT&T Customer Service?

Ohhh I was furious this weekend. I call AT&T on Tuesday 04/08 to get high speed internet. I ask for cable internet and am told that is what I am getting. Okay cool. It was to be installed on Friday 04/11 by 8pm. I get the modem...it's DSL...so Strike 1.   8 pm rolls around, no installer..

Questions

 • U-verse TV Account

750

2

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Long time AT&T DSL user moving Likely loosing AT&T DSL Can email accounts be saved kept active?

I currently have AT&T phone and DSL service at my home, have had the number for almost 30 years and the DSL at this address for over 10 years. I am moving a short distance to a different home. In attempting to move the service I am told that they will not move the DSL to the new location. This move

Questions

 • AT&T Internet Account

180

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