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Signal out

Here in SW Florida at&t users are the only ones without service, I understand it might be a tower. I would kike to know if and when we will have signal anytime soon

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Unable to receive all calls, can call out and also limited texting

Hello, Just curious if any others have had issues porting there phone # over where you cannot receive any calls. I can call out in some situations, and I seem to successfully send/receive texts from other ATT customers only, not Verizon or any other carriers so far. ATT states my number shows succes

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1.4K

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The network unlock code AT T gave me doesnt work

I have a Galaxy J7 with I'm taking to Mint Mobile. I requested an unlock code, put in the new SIM, got the message: SIM network PIN blocked. Enter SIM network PUK, and tried entering in the unlock code AT T gave me. I got the error: Incorrect network unlock code entered. Since then, I've been throug

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1.9K

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AT&T Uverse tech support sets up technician appointment, none shows up

I have been an AT&T customer for 7 years Uverse and more than 12 wireless. I called AT&T Uverse technical support (800-288-2020) on Monday, August 7, 2017, and spoke with someone who identiied himself as 'Estel' (indian accent). The reason for my call was that one of TV's would not receive signal. I

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682

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I NEED APN SETTINGS FOR BLU LIFE ONE 4G LTE

My phone updated last weekend and it started where i couldnt sent any texts period but now i can only send normal texts and make phone call.I cant even use any mobile data and it wont show LTE or 4G OR ANYTHING NOW. I can't even use my gps or anything... please help me..what are the APN settings???

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1.7K

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5 months of U-Verse Never working, paying full price

I suppose my question is to the AT&T company employees who could never help me over the past five months of my service. I moved into a home divided into multiple units in September of 2016. Upon the first day of my internet and U-verse installation, the connection stream lasted around 15 minutes max

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60

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Uverse Technical support quality service A+ 100% everyone of them. what about you?

I join the community since AT&T is my prefer company when it comes to Telephone service. They are unique in their Customer service at 99.9 %, The reason I say that is that unfortunately only a few times have I had a poor customer service experience, everyone else have exceeded my expectations, I mus

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463

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Official Complaint

I had set up a technician to come out to my house to swap out my modem and begin new service terms. The "tech" whose name is Jairo Morales chose to leave when asked to wait for 3 minutes while i had a neighbor head over to let him in. He let me know over the phone he would wait but when i called bac

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808

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Customer service wormhole

Over the past 3 weeks I have spent DOZENS of hours on the phone and on chat with customer support (I have been trying to unlock a phone). Usually I will be disconnected once or twice and have to start over. The rep creates a support ticket for the issue, they assure me that this time it will solve t

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100

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Worst technical support ever

Today my Uverse Internet goes down... again. This is a constant problem, at least once a week. Usually power-cycling my modem fixes the problem. Not today. So I call their "help line." I talk to a sweet Indian woman who tries really really hard to sound American. I tell her my Internet is not workin

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664

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Why is AT&T's Technical Support so AWFUL?

I'm so fed of the incompetence of AT&T Technical Support.   It's like they hire a bunch of unqualified individuals to provide ill-advised guidance or solutions for customers; especially when you're an engineer that is explaining the issue but they simply ignore or don't understand th

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470

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HELP! I'M STUCK IN A REBOOT LOOP! 5 MINUTES FROM GRABBING THE BOX AND THROWING IT IN THE POOL!!!

I've called TWICE!FIRST GUY HUNG UP ON ME!Second guy tells me I'm stuck in a reboot loop but didn't get to tell me how to fix it because I unplugged the box (like he told me to) and it turned off everything.IT'S STILL STUCK IN A REBOOT LOOP!ALL I WANT TO DO IS FINISH WATCHING ICE ROAD TRUCKERS!SOMEO

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509

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AT&T cant change my Uverse plan?

I can't change plans online -- something about an outstanding order (mystery to me). Customer service can't change plans for me -- something about can't read bandwidth or address. Ticket open for tech support, yet nobody has called. And today I was told they won't call if they can't fix it. I've spe

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793

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I am more than upset......what is this 'surprise' "CREDIT MANAGEMENT FEE" of $449.00?????????????

Hello, I need a member of upper management, a billing expert, or whatever AT&T would like to call it in your forums - possibly a forum expert?  But in my "Welcome to AT&T" email - I see they charged my Visa 449$ which was not explained up front - just simply charged....  And I want that refunded imm

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328

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*disappointed* Samsung Galaxy S5 (SM-G900a)

1) After purchasing device, find out its the only carrier with a locked boatloader...2) Now all of a sudden the Samsung S5 "Prime" is coming....Debating whether or not to return device and get a *Google Edition* model, a different AT&T model that can be rooted at this time, go with a different carri

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10.1K

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Ordered AT&T internet Service one month ago. Still not installed correctly.

Ordered AT&T internet Service one month ago. Still not installed correctly. I have had 2 technicians come to my home to still not have the service working properly. The customer service representatives continue to schedule appointments, I have taken off work to wait on the technician and no one show

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1.3K

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Distorted audio on phone calls occurring several times a day

I am having this problem for the last 6 or so weeks.  On most calls there will be a few second pause then the incoming sound will slow to a quarter speed for several seconds and then it will come back.  I also have heard from others that I will have a chipmunk sound if I happen to be speaking when t

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