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You won't remove a line item from my bill and credit my account for the charges.

I have spent hours talking to multiple departments about removing the "Internet Equipment Fee" charge.  I no longer have the moden/router that I ordered from you.  I returned to DirectTV and you still continue to charge me the monthly charge that you said was for that piece of equipment.  I have spo

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154

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Stop trying to rip me off

ATT keep trying to rip me off putting a number on my account which d...oes not exist 845-***-****.. I have tried repeatedly over the phone spending several hours on the phone with them to get this bogus number removed from my account. every time they say no problem we will and once again this month

Questions

316

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Stealing, They recognize it, don't fix it and they steal some more!!!

I walk to ATT store for Christmas just browsing. Get offered a great deal. I asked 10 times for it in writing, but I was assured everybody knew of the deal and I was speaking with the manager and one of the sales men, and both sold me and assured me of the validity to the poitn that they  allowed me

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1.4K

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Order and Refund Mayhem

I ordered an Apple Xs 64GB on October 7, 2018 at a store. The store did not have the phone in stock, so they said they could ship it to me. Fast forward to day of supposed delivery: UPS reports phone as "stolen", this was a Friday. I call ATT on Monday, they say I need to go to the store, so I go to

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153

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Furious

I purchased an Apple Watch at Best Buy .com for same day pick up to add to my att service. The people at Best Buy could not get the watch to scan so they canceled the sale. After they tried for an hour longer I said forget the watch and left frustrated. A week later I noticed 2 strange numbers being

Questions

240

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AT&T Rep screwed me out of my grandfather home phone plan!

Called to have my grandfather $25 Uverse home phone 1000 mins unpublished never used enough to warrant unlimited, Rep started hitting me up with a promo home phone unlimited $25 for three months then $35.. I said no at least four times to this determined Rep, well you guessed it he changed it anyway

Questions

650

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AT&T Employee fraud

i sit in a bookstore.I was next to a pillar.Some one stood behind me trying to look at my laptop computer.Apparently he did not succeed  because he came back a second time to do the same thing.He was pretending to shuffle around "Nursing books" both times while trying to "Shoulder Surf" me.When I mo

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208

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AT&T agent stole my credit card and charged $800

I had an agent, Deshaun ****, out of your Tampa Florida call center steal my debit card and charge $800 to his lawyer.  I am wondering why you don't care about this?  You have known about it since 9-21-18 when it happened.  You haven't called me and haven't apologized except for the one call represe

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271

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