Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (46)

Relevance

Accepted Solution

Official Solution

Closed

Streaming Apps: Troubleshooting and Tips

Let’s be real. Everyone is streaming apps to watch their favorite shows and movies these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.     When you stream, we recommend a plan that

Questions

 • Watching U-verse TV

56.4K

8

0

0

Accepted Solution

Official Solution

Motorola 2210-02-1att Modem possible toubleshooting help?

I recently signed up for the 3mbps Uverse High Speed internet. My problem is that I'm only recieving and average of .15 mbps. I've already made sure that the signal is not the problem because I've placed my modem and router in an optimal location. I think the problem is something to do with the mode

Questions

 • AT&T Internet Security

5K

3

0

0

Accepted Solution

Official Solution

Weak Wi-Fi? You May Be The Cause - Tips & Solutions from the AT&T Community

Learn why your home setup may be the cause of your loss of service and poor Wi-Fi You probably think your cool, super nice desk set is great. You have your wireless printer close by, a minifridge with delicious snacks, your Amazon Echo ready for commands nearby, and maybe even some speakers to play

Questions

 • AT&T Internet Installation

33.9K

5

0

Accepted Solution

Official Solution

Slow connection using Google, Facebook, and certain sites after recent upgrade (2Wire/Pace)

If you are experiencing issues with loading certain sites, sites not loading completely, it is recommended to disable IPv6. The following goes over steps for a 2Wire/Pace gateway.   For steps for NVG Gateway, go here.     Thanks ATTJohnCS, AT&T Community Specialist

Questions

 • AT&T Internet Features

31K

3

0

0

Accepted Solution

Official Solution

Having Trouble With Your Internet or Wi-Fi? (Wi-Fi 101)

If you have blinking red lights on your router, please visit our Blinking Red Broadband article for more troubleshooting steps. If you stream or download, check out our Streaming Support article for tips to improve performance.    It’s important to identify potential issues that

Questions

 • AT&T Internet Features

404.4K

44

0

Accepted Solution

Yahoo Homepage Discrepancies/Resets?

Lately my homepage will not stay as initially setup, Weather, Horoscope, profile ID. Is this just me or are others having the same? I am also experiencing a lot of "non responding" notices for Yahoo.com and other sites I am trying to view. My e-mail stopped sending and I finally found that SSL had t

Questions

 • AT&T Internet Security

1.3K

7

0

0

ATT Fiber getting half of advertised speed

Hi,Its been a month now since I've got the ATT Fiber 1Gbps plan and I've yet to receive the advertised speed.All speedtest results are giving around 400 Mbps Download and 800 Mbps Upload speed. I've tried all the different options mentioned in the forum and the ones recommended by the person who ins

Questions

 • AT&T Fiber Account

978

3

0

0

500mbps down 970 up? Gig line issues

For the past I have not been getting near the 1 gig down. Now before I get a generic response, I have been searching all over this form for answer and tried every thing.   1: I have already ran the troubleshoot from Troubleshoot Internet 2. I have already hard reset my router. 3. I tried

Questions

 • AT&T Internet Equipment

165

1

0

0

I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

Questions

 • AT&T Internet Features

503

3

0

0

How can I fix this internet lag myself, Tech will not help!

I have been experiencing very low download speeds for several months. I have been given every excuse there is, but no solutions or fix. Running UFix diagnostics is ineffective, It just suggests rebooting the gateway, which of course I've done 100s of times to date. I have done the 192.168.1.254 deal

Questions

 • AT&T Internet Account

136

1

0

0

Poor Wi-Fi - Solutions for Your Internet Experience

Learn the best location for your modem Did you know modem location can affect your Wi-Fi signal? The images below show the difference between a poor Wi-Fi signal and a good Wi-Fi signal    Our Recommendation   Place the modem in a centralized location in your home. Ke

Questions

 • AT&T Internet Installation

30.7K

3

0

0

Gigapower internet - slow upload

I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha

Questions

 • AT&T Fiber Equipment

4.1K

8

0

Why is my internet terribly slow?

Yes like many, many others I am having trouble with my (wifi) internet speed through AT&T. My plan (which is an awful plan to begin with) has me paying about $60 a month and only offering me a download speed in a range of about 3-6 Mbps. However, in actuality, I will only be able to have about 1 Mbp

Questions

 • AT&T Internet Features

157

0

0

0

Why should I pay an ETF for cancelling poor quality AT&T internet service within 90 days?

I'm a longtime five cell phone ATT customer who moved into a new home. We added Direct TV and internet. The installer apologized for the poor signal quality of the DSL which barely registered above 1.2. His supervisor called me later to say he noticed the poor signal and wanted also to apologize but

Questions

 • AT&T Internet Account

168

1

0

0

Giga Power Service Oversubscribed, Roswell, GA

AT&T Gigapower Internet Service in Roswell, GA has significant latency & service degradation each day during the hours of 6PM ET & 11:30 PM ET. This needs to be addressed by your Central Office/Network Operations Center.  2018-02-28_0600 PM    7    37 ms    34 ms    34 ms  dalsbbrj02-ae3.0.rd.dl.cox

Questions

 • AT&T Fiber Equipment

317

2

0

0

AT&T On Line Speed Test

I've signed up for AT&T's 300mb Fiber Internet service. Ever since the install, my internet runs slower than it did with our previous 100mb service (through another carrier). When I run on-line speed tests, (AT&T or Google) it comes back between 90-95mb.  That's less than a third of what I signed up

Questions

 • AT&T Internet Equipment

279

7

0

0

My Internet is very slow as well, not happy.

For the last 2 -3 months my internet has been running very slow, very frustrating. 6 year customer

Questions

 • AT&T Internet Features

97

1

0

0

Only slow 6 Mbps available at my address in San Francisco (depressing)

I am looking to move soon primarily due to the slow internet speed...I live near downtown SF- one would think that means all is good right? Nope, wrong!I live in a building that is technically, according to zoning code and/or landlords preference, is classified as a "hotel" even though I have a one

Questions

 • AT&T Internet Features

314

0

0

0

Fast speedtest, very slow wifi browsing

I have had AT&T Fiber internet300 for about a month, and have been suffering from slow wifi speeds (web pages take 10+ seconds to load; social media apps similar).The speedtest app (Ookla) shows I have decent upload and download speeds, but my real world experience is much worse than previous cable

Questions

 • AT&T Fiber Account

936

10

at&t download speed issues. so far ive had 2 techs come out and ive called 3 times still no solution

we just got a uverse package with advertised 24 mb/s. with a minnimum of 18 mb/s speeds. and we got cable and 2 wireless cable boxes as well. since weve had this all setup our internet has been messed up. videos buffer all right and web pages load decent and speedtest.net comes up with the apropriat

Questions

 • U-verse TV Account

461

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.