
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Closed
@ATTU-verseCare @ATTCares One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead. So attempt#1 to troubleshooting via phone app. It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a
Questions
•
U-verse TV Equipment
So I finally got my replacement wireless stb. An isb7105 + a vap2500 that replaced my vip2500+ven501. But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day. How do I fix this? Do I need another replacement stb? Does the new wap need to be
Questions
•
Watching U-verse TV
The Cisco IP TV Receiver ISB7500 (set top box) makes a noise from the fan when turned off. The green Link indicator light stays on when the set top box is turned off. Is this a defect in the peripheral? Model: Cisco ISB7500
Questions
•
U-verse TV Equipment
My DVR will not turn on. Although the LINK green light is on, I can't get the unit to turn on manually or by remote control. It's a Cisco unit. I recently connected it to a new Smart TV and it was working OK but then it just quit. Any help?
Questions
•
U-verse TV Equipment