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The stories about AT&T ripping people off and being liars are true.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Questions

 • Wireless Billing

1.3K

4

0

0

I never received my ATT reward card notification in the mail - Now I am told I cannot claim it

I spoke with an agent after waiting 15 minutes to get through.  I was told my reward expired.  I never received the notification in the mail.  After speaking the rep she told me I was not longer eligible and she was transferring me to a supervisor and then the line went dead.   ATT this is no way to

Questions

 • U-verse TV Account

1.2K

10

0

Horrible Customer Service

Can someone at AT&T tell me why this is the second time your home service department is a No Call/No Show?Your people in the Philippians lie to customers, they set up a service tech, for the second time with a window of 8 am - 12 noon!What makes matter worse is that I received a text message from AT

Questions

 • AT&T Internet Features

101

1

0

0

Can't get fraudulent charges off of my account and At&t will do nothing to help me

I recently saw that my phone bill was over $1600. (It is usually around $120). I called AT&T and found out that someone had gone into a local store and purchased 5 new Iphone XS plus on installment plans using my account information. 5 days later they went into the same store and purchased 5 mor

Questions

 • Wireless Account

202

2

0

0

Is Uverse false advertising?

I have a bone to pick with the advertising as I tried to sign up for a service today only to be hit with a hidden fee that support says nothing can be done about. As I dug to learn all I could, I got the following explanation. : $39 Bundle Offer with HBO Included (U-verse TV + High Speed Internet wi

Questions

 • U-verse TV Account

1.4K

3

0

Paying for Uverse internet, but not receiving it!

Hi, I attempted to "upgrade" to AT&T U-verse from my AT&T DSL internet service last month. However, AT&T has never been able to activate my U-verse internet, but I am still being billed for both! After talking to "customer service" multiple times about getting my U-verse internet activated, it is st

Questions

 • AT&T Internet Features

678

9

0

0

Stop trying to rip me off

ATT keep trying to rip me off putting a number on my account which d...oes not exist 845-***-****.. I have tried repeatedly over the phone spending several hours on the phone with them to get this bogus number removed from my account. every time they say no problem we will and once again this month

Questions

 • Wireless Billing

294

1

0

0

I'm owed a refund - AT&T issuing credit instead

My account is Post-paid, unlimited data and I live in the U.S. Back in the beginning of January 2018, I called AT&T to get some information about ordering the new iPhone X.  The call was long and frustrating.  I could barely understand what the AT&T reps were saying and they had a hard time understa

Questions

 • Wireless Billing

137

1

0

0

Have you been ripped off by a so called promotion? Or know how to resolve it.

Ha! Where to begin?? First I was told, we were signing up for a BOGO promotion. They somewhat honored it. However not the total price but the majority of it. Then they didn't honor the BOGO for the other set of phones we purchased. We were suppose to be getting a work discount. Nope! We were suppose

Questions

 • Wireless Account

188

2

0

Deceptive trade

I signed up for internet and was told I would receive a $100 gift card. I have called at least a dozen times I haveI have been told that it was mailed out to me. And then most recently told that I waited too long to get it. What is up with that?

Questions

 • AT&T Internet Account

65

1

0

0

z wave equipment

has anyone installed light switches not provided/bought through att?  z wave technology is not uncommon. I would just need my stystem in discovery mode to attach it to my  cisco router.  I was told I can not buy z wave from 3rd party. If i wanted lighting control for 1 room it is 159 self install an

Questions

 • Other

1.8K

5

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Deceptive marketing

why does ATT store reps lie to get your business. I was lied to about how much my service would be and the multiline fee was not explained as an additional charge. I was happier with boost. how to I get out of a contract.

Questions

 • Wireless Account

166

1

0

0

Help! Received a text message for a "THANK YOU" FROM AT&T FOR A $49.99 MOBILE PURCHASE I DIDNT MAKE!

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

Questions

 • Wireless Billing

151

3

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