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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

 • Wireless Account

3.1K

9

0

0

Accepted Solution

Official Solution

How to Return AT&T Modem?

We cancelled our internet service and Gerald the AT&T csr told me that I needed to return the router to AT&T. He stated that the instructions were easy to find on the internet. Well, I searched the internet and received tons of different opinions, advice, people complaining about being charged for u

Questions

 • AT&T Internet Equipment

35.8K

13

Accepted Solution

Official Solution

Returns

Questions

 • Watching U-verse TV

748

2

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0

How to get a return label?

I've been trying to return a phone for like a month and I called twice, they said that they would send me a return label and never did. Is there a better way of going about this?

Questions

 • Android

489

1

0

0

My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Questions

 • Wireless Account

1.1K

2

0

0

Horrible Lying Store Manager Refuses to Replace a Defective Iphone 7 a Few Days After Purchase.

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Questions

 • Apple

2.6K

19

0

0

Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

Questions

 • Phone & Device Upgrades

995

1

0

0

Returned device but AT&T has not received the package

On 11/23/18 I went to the post office to send an item back to AT&T (a Samsung Galaxy Watch 46 mm), but I did not wait for them to scan them item for it ready to be returned and I also did not notate the tracking number on the smart label that came in the box. Now I’m getting charged for a device tha

Questions

 • Wireless Billing

258

0

0

0

Smart label tracking.

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

Questions

 • Wireless Account

1.6K

2

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How to I register and what are the qualifications for at&t private cell phone carrier

I'm looking for information on At&t carrier auctions. Who do I reach out to and how do I register?

Questions

 • Apple

102

0

0

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I Returned My Defective Phone But Am Worried That I Will Get Charged.. Help!

Hi. I got my replacement phone yesterday and packaged my original phone up and sent it back today. I did put the provided return label on the box with the phone inside but I am worried that it will get lost somewhere and that I will get charged. If this does indeed happen, then how can I remove the

Questions

 • Other Phones & Devices

602

5

0

0

returned receivers

I returned two receivers.  I have the AT&T Equipment Return Receipt, as well as the UPS receipt.AT&T continues to charge me for the receivers monthly.We have called four times and inevitably get transferred to technical support where we are either disconnected or told we will get a call back.We have

Questions

 • U-verse TV Account

203

1

0

0

a returned equipment (modem) charge?

I returned a modem back in July 2017 in the box it came. One was taken by the service technician who came to our house. I had only had the modem I returned about 3 weeks if that. The previous one had issues and this one wasn't any better. So I cancelled and returned it. So after a while I checked th

Questions

 • AT&T Internet Equipment

210

2

0

0

how many days to back out of wireless plan?

If I start a new wireless plan with A&T, is there number of days within which I can cancel the new plan? I know I have 30 days to return a new phone, but how many days must pass before I am stuck with the plan?

Questions

 • Wireless Account

1.2K

1

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Return Apple Watch to lower bill

I ordered the 4th gen Apple Watch and it brought up my bill 80-90$. My watch is in perfect condition (I rarely used it) and would like to return it. Would I be able to? Would they put some of it towards my bill and towards my payoff amount?

Questions

 • Wireless Billing

333

1

0

0

Charged for a device that was returned "NEXT PLAN"

I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r

Questions

 • Wireless Account

249

2

0

0

Newgistics also "lost" my phone

I pre-ordered the iPhone 6 Plus in September on the first day possible. Even stayed up until 2:00AM to order it. The phone finally arrived on 10/10. I attempted to return the phone in store to get a larger capacity. I was told I had to mail the phone back due to it being a pre-order. The phone was n

Questions

 • Wireless Account

723

5

0

0

Charged for a phone I returned

So when the iPhone X was being released, like many others I preordered it. After receiving my phone, I printed the return label provided and took my phone to USPS to be sent. That was on December 14th. Now I wake up to a message saying I’m being charged $1149  for a phone I shipped back. Before ship

Questions

 • Wireless Billing

317

0

0

Very upset customer!!! Returned iPhone meanwhile keep harrassing me with charges of phone.

Back in early March I went into the store to upgrade my phone. I got a new phone and they gave me a smart label saying that they couldn't take the old phone a Samsung there in the store now it has to be shipped out. Something told me to send this through the post office and not just by putting it in

Questions

 • Wireless Billing

321

4

0

0

AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

Questions

 • Other Phones & Devices

301

1

0

0

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