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How to I register and what are the qualifications for at&t private cell phone carrier

I'm looking for information on At&t carrier auctions. Who do I reach out to and how do I register?

Questions

 • Apple

88

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AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

Questions

 • Other Phones & Devices

288

1

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Very upset customer!!! Returned iPhone meanwhile keep harrassing me with charges of phone.

Back in early March I went into the store to upgrade my phone. I got a new phone and they gave me a smart label saying that they couldn't take the old phone a Samsung there in the store now it has to be shipped out. Something told me to send this through the post office and not just by putting it in

Questions

 • Wireless Billing

304

4

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How to get a return label?

I've been trying to return a phone for like a month and I called twice, they said that they would send me a return label and never did. Is there a better way of going about this?

Questions

 • Android

459

1

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Return Apple Watch to lower bill

I ordered the 4th gen Apple Watch and it brought up my bill 80-90$. My watch is in perfect condition (I rarely used it) and would like to return it. Would I be able to? Would they put some of it towards my bill and towards my payoff amount?

Questions

 • Wireless Billing

215

1

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iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

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a returned equipment (modem) charge?

I returned a modem back in July 2017 in the box it came. One was taken by the service technician who came to our house. I had only had the modem I returned about 3 weeks if that. The previous one had issues and this one wasn't any better. So I cancelled and returned it. So after a while I checked th

Questions

 • AT&T Internet Equipment

196

2

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Returned device but AT&T has not received the package

On 11/23/18 I went to the post office to send an item back to AT&T (a Samsung Galaxy Watch 46 mm), but I did not wait for them to scan them item for it ready to be returned and I also did not notate the tracking number on the smart label that came in the box. Now I’m getting charged for a device tha

Questions

 • Wireless Billing

222

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Returning a Remote

Long story short: I ordered a Point Anywhere RF remote and ended up moving to a location that doesn't have U-Verse, so I got stuck with a remote that I didn't need.  The order was done over the internet through the "AT&T Wireline Web Sales Center," which I paid with my credit card and didn't have an

Questions

 • U-verse TV Equipment

562

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returned receivers

I returned two receivers.  I have the AT&T Equipment Return Receipt, as well as the UPS receipt.AT&T continues to charge me for the receivers monthly.We have called four times and inevitably get transferred to technical support where we are either disconnected or told we will get a call back.We have

Questions

 • U-verse TV Account

182

1

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Ordered wrong phone on Next Upgrade. Refused shipment, got credit..... now what?????

While upgrading my husbands iPhone 4 with AT&T Next, I ordered the wrong device. He asked for the iPhone 6 plus, but I clicked on the iPhone 6 instead. We called AT&T customer service and were told to just refuse the shipment since they were unable to edit the order. Next day, I refused the shipment

Questions

 • Phone & Device Upgrades

948

1

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Horrible Lying Store Manager Refuses to Replace a Defective Iphone 7 a Few Days After Purchase.

So my new Iphone 7 had a portion of the screen not working, a half inch of the screen on the right side completely didn't work. While I was a little upset about this, I decided it wasn't too huge of an issue and I would replace it at the place of purchase. An AT&T store inside of a mall was the plac

Questions

 • Apple

2.5K

19

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Charged for a phone I returned

So when the iPhone X was being released, like many others I preordered it. After receiving my phone, I printed the return label provided and took my phone to USPS to be sent. That was on December 14th. Now I wake up to a message saying I’m being charged $1149  for a phone I shipped back. Before ship

Questions

 • Wireless Billing

305

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Charged for a device that was returned "NEXT PLAN"

I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r

Questions

 • Wireless Account

226

2

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Newgistics also "lost" my phone

I pre-ordered the iPhone 6 Plus in September on the first day possible. Even stayed up until 2:00AM to order it. The phone finally arrived on 10/10. I attempted to return the phone in store to get a larger capacity. I was told I had to mail the phone back due to it being a pre-order. The phone was n

Questions

 • Wireless Account

694

5

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I Returned My Defective Phone But Am Worried That I Will Get Charged.. Help!

Hi. I got my replacement phone yesterday and packaged my original phone up and sent it back today. I did put the provided return label on the box with the phone inside but I am worried that it will get lost somewhere and that I will get charged. If this does indeed happen, then how can I remove the

Questions

 • Other Phones & Devices

571

5

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Need to go above customer service!

Sooo to try and make a long story short, I was doing a phone trade-in through the mail due to the fact I don't live near an AT&T store.  I got the new phone and no shipping label. I thought there might be a lag so I let it go for a week. Then I call AT&T and ask about the shipping label, and they se

Questions

 • Wireless Account

111

1

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Unable to return Wireless Access Point

I recently canceled my uverse tv service and was told by the customer rep to return the receiver and the remote ASAP. The rep gave me an order number and told me to go to UPS store. I even asked if that was all I needed to do she said yes. I ups the remote and receiver and got a tracking number.2 we

Questions

 • U-verse TV Equipment

1.3K

1

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My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Questions

 • Wireless Account

1K

2

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how many days to back out of wireless plan?

If I start a new wireless plan with A&T, is there number of days within which I can cancel the new plan? I know I have 30 days to return a new phone, but how many days must pass before I am stuck with the plan?

Questions

 • Wireless Account

922

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