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AT&T doesn't care about its GoPhone customers

The terribleness of your customer service is nearly unparalleled.  Perhaps you treat your contract customers better; I am of little means and wouldn't know.  I have used your GoPhone service for roughly a year, and while I've rarely had much to complain about, I've never before had to deal with your

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 • More AT&T PREPAID Discussions

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GoPhone refill problem

I just switched devices from an iphone 5 to iphone 7 and I could not get any text messages.I am using a GoPhone autopay $30 plan, but somehow my plan is not renewed, although my debit card is charged by $25 (autopay). How do I fix this? I can't speak with a human on the customer service and a progra

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292

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Cannot refill prepaid "Pay as you go" account via web page!

OMG, this is so (expletive) unbelievably ridiculous.  All I am trying to do is refill my AT&T Pay as You Go GoPhone account balance, via the web page, using a prepaid gophone card that I purchased at the store.  I have done this perfectly fine for the last 8 months and now it is BROKEN beyond belief

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10.4K

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GoPhone Expiration Day

HelloI am an international student. And I will be in my home country until August 14. I just read that the plan(GoPhone 30$) I signed up expired on May 19th, and I am wondering what does that expiration day of PLAN mean. Also, what happens if I do not refill my account until August 14th? I do not wa

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Rate plan expiration (Prepaid GoPhone)

Hi I have an ATT GoPhone number for my occasional trips to the US. My account summary is as follows:   Main Account Balance$35.68Account StatusActive Account Balance Expiration Date02/28/2014 Cancel Date04/29/2014 Rate Plan$50 Monthly Unlimited Plan Rate Plan StatusExpiredRate Plan Expiration Date05

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53.7K

34

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Check GoPhone card without service

My mother in law gave us a GoPhone card that she didn't use but doesn't remember when she bought it. We were going to buy an at&t phone only if the card is still usable but stick with our normal company if we have to buy a $50 card anyways. Each time we try to check the refill card to see if it has

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1.1K

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Refill disappears

My phone is an AT&T Z222.  I refill the account every month with a $25.00 refill card.  The phone sent a message to me that my last refill was successful in March and my next phone charge will be on April 1st.  On April 1st the phone sent a message that told me that my phone will renew on April 1st,

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112

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Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message: Error! We seem to be experiencing system issues. Please try again later.I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error

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4.1K

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Do I need to make a call to extend my Gophone top up?

I have a $2 a day Gophone plan and added $100 to keep the line open for 365 days. It's due to expire and I can top up online, but I haven't used the line as I am out of the USA at present, so will my number be safe and will it roll over? I can't find any small print that says I need to make a call o

Questions

 • Wireless Account

572

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Possible to get the lost balance back? And best way to extend the expiration date?

I left US for a year and plan to come back in July 2015. I have an account that just expired on 10/13/2014, which I did not realized until today (6 days apart). I thought it would expire at the end of Oct and I did plan to refill the balance at the end of Oct... Now I feel very frustrated because I

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958

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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

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13K

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AT&T GoPhone refill gift cards

Do AT&T GoPhone refill gift cards ever expire?

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2.4K

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Account balance is $0 after refill?

Has anyone else had this problem? I just got my gophone and I put $30 on it from a refill card. My balance shows zero. I contacted customer service 3 times and was told (each time) not to worry about it, it's not a problem. Wait for the next billing cycle. I have a feeling it may be a problem. How d

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2K

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Cash balance used before credit card

I have a credit card on my account in order to get the autopay discount, but if I add a refill card, will the cash balance be used first when my autopay renewal date comes up?

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533

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Serial number for lost Refill Card?

Hello...I just signed up on AT&T prepaid. I purchased the SIM card and a $50 refill card, but the card has disappeared.Do  you keep records of the serial numbers on the cards? I was hoping the card could be applied to my account that way. Otherwise it looks like I'm at a loss. ThanksJM

Questions

 • Account & Usage

1.3K

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Why mandatory refill on 10 cent per minute plan

I purchased from AT&T the 10 cent per minute plan exactly because it was sold to me as a pay as you go plan.  Indeed, I need my cell phone very infrequently and hardly spend more than $5 per month. (Yes, I understand that I am kind of unwanted customer for AT&T, but they wouldn't tell.) What they di

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