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Gophone refill charged but service not received

I use the 45 (40 with refill) dollars/month rate plan for which my credit card was charged on Sunday. Then suddenly as of today, I had no phone service any more! When called 611, was played a message about my balance not being enough (which is not true as both my bank account and the At&T account hi

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Refill Your Account scam

I've had a prepaid account for years. Tonight I received a call which appeared to be from AT&T. The recording said that the information for my account had been lost and to retrieve it I should press 1. It sounded like a scam to me, so I hung up. I called AT&T and verified that it was indeed a scam c

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Prepaid plan doesn't refill every 30 days

I've set my refill to occur every 30 days, but every month it occurs every 31 to 32 days. So every month I am without service for 1 or 2 days. Even cancelling the service and restarting doesn't help- I'm trapped in a 32 day loop! What gives?

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Trouble activating prepaid phone

I bought a $25 refill card and want to activate new prepaid cell phone with it, but I cannot connect to any of the phone numbers (611 etc.) suggested to get it started... I want to livechat but cannot register an account because I haven't got the phone number yet... please please let me know if you

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Gophone Refill is Succeed but the account balance is still 0

I have refilled my Gophone by the credit card. It has been successful refilled as my credit card has been charged with the refill. However, my Gophone account balance is still showing as 0.My phone number is 215-353-3623

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Using account balance

Hello!I am using a prepaid plan with payment of $45 monthly.I accidentally put $10 in my account balance. Is there a way to use this towards my monthly payment?Does it get applied to my renewal of monthly payment without me having to refill manually/automatically? Thank you!

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REFILL CARDS RIPOFF

I WONDER WHY AT&T OFFERS A $60 REFILL BUT NOT A $60 CARD? YOU MUST BUY A $65 CARD TO REFILL $60! I WONDER IF WE SHOULD EXPECT A RATE PLAN INCREASE SOON. I THINK IT IS TOTALLY LUDACRIS TO MAKE SOMEONE BUY A CARD FOR $5 EXTRA WHEN THERE IS NO NEED FOR THE OVERAGE! I KNOW ITS JUST $5 BUT YOU PAY THE RE

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question about unused gophone refill card expire date

Hi, I bought two gophone refilll cards ($25 each) from target store. i used/ loaded one refill card, it will expire in three months. What about the other one I have not used/ loaded to my gophone? When will it expire? can I use/load it after three months? in the target store receipt, which mentions

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Rate plan expired even after refill?

So this is what I had on the account a couple of mins ago: Rate plan:$25 Monthly Plan (Expired)Rate plan expiration:Wednesday, August 20, 2014Refill needed to renew plan:$15.75  USDAccount balance:$9.25  USDAccount balance expiration:Sunday, October 19, 2014 After adding $16 to my account, this is w

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stop refill for 4 months

I have the go phone with $45 per month plan( $40 with auto refill) and im going overseas for 4 months. Is there anyway to keep my number and stop charging my account until I come back? I have auto refill, so is it enough if I stop the auto refill thing or should I do something else?

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Hello! Just a little bit confused.

Hello! I changed my plan today. I've chosen that 45$ plan and after paying I received a message confirming that 45$ was charged to my account. However, my current balance is still 0$. Is that because I have to pay 45$ to activate the plan and more 45$  to recharge my cellphone, so 90$ total? Or some

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Question on sim card Expiration

I have a gophone card and a $40 monthly plan, however I don't have auto refill and I forgot the password on my account. I am not currently in the states so I can't recieve the password reset message. My last refill was on April 17th this year and it was $40, and I believe I still have $20 give or ta

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Prepaid Refill Not Happening!!

I have a prepaid connection and my account balance is $85.00. Yet I am unable to use my phone as it doesn't refill the account. It just says the account will renew on Sept 4 but as of now I am unable to call or receive calls or texts or use data. Please help.

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GoPhone refill problem

I just switched devices from an iphone 5 to iphone 7 and I could not get any text messages.I am using a GoPhone autopay $30 plan, but somehow my plan is not renewed, although my debit card is charged by $25 (autopay). How do I fix this? I can't speak with a human on the customer service and a progra

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AT&T doesn't care about its GoPhone customers

The terribleness of your customer service is nearly unparalleled.  Perhaps you treat your contract customers better; I am of little means and wouldn't know.  I have used your GoPhone service for roughly a year, and while I've rarely had much to complain about, I've never before had to deal with your

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GoPhone Expiration Day

HelloI am an international student. And I will be in my home country until August 14. I just read that the plan(GoPhone 30$) I signed up expired on May 19th, and I am wondering what does that expiration day of PLAN mean. Also, what happens if I do not refill my account until August 14th? I do not wa

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Rate plan expiration (Prepaid GoPhone)

Hi I have an ATT GoPhone number for my occasional trips to the US. My account summary is as follows:   Main Account Balance$35.68Account StatusActive Account Balance Expiration Date02/28/2014 Cancel Date04/29/2014 Rate Plan$50 Monthly Unlimited Plan Rate Plan StatusExpiredRate Plan Expiration Date05

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Gophone Refill Before Month is Over?

I have 1 gigabyte left of data on my $45 monthly plan and I have a week of big events coming up. Can I pay another $45 to refill my data and change the refill date?

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Cannot refill prepaid "Pay as you go" account via web page!

OMG, this is so (expletive) unbelievably ridiculous.  All I am trying to do is refill my AT&T Pay as You Go GoPhone account balance, via the web page, using a prepaid gophone card that I purchased at the store.  I have done this perfectly fine for the last 8 months and now it is BROKEN beyond belief

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Auto Refill Unsuccessful. Forced to pay full price

I am new to AT&T and to the GoPhone plans.I had high expectations of AT&T coming from Verizon but I see that they're equally disappointing when it comes to conducting business.I really hope somebody from the AT&T end can solve this problem. I am currently enrolled in the $45 GoPhone plan. Immediatel

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