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Serial number for lost Refill Card?

Hello...I just signed up on AT&T prepaid. I purchased the SIM card and a $50 refill card, but the card has disappeared.Do  you keep records of the serial numbers on the cards? I was hoping the card could be applied to my account that way. Otherwise it looks like I'm at a loss. ThanksJM

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 • Account & Usage

1.5K

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Refill disappears

My phone is an AT&T Z222.  I refill the account every month with a $25.00 refill card.  The phone sent a message to me that my last refill was successful in March and my next phone charge will be on April 1st.  On April 1st the phone sent a message that told me that my phone will renew on April 1st,

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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

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13.1K

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Possible to get the lost balance back? And best way to extend the expiration date?

I left US for a year and plan to come back in July 2015. I have an account that just expired on 10/13/2014, which I did not realized until today (6 days apart). I thought it would expire at the end of Oct and I did plan to refill the balance at the end of Oct... Now I feel very frustrated because I

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999

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Do I need to make a call to extend my Gophone top up?

I have a $2 a day Gophone plan and added $100 to keep the line open for 365 days. It's due to expire and I can top up online, but I haven't used the line as I am out of the USA at present, so will my number be safe and will it roll over? I can't find any small print that says I need to make a call o

Questions

 • Wireless Account

582

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Why mandatory refill on 10 cent per minute plan

I purchased from AT&T the 10 cent per minute plan exactly because it was sold to me as a pay as you go plan.  Indeed, I need my cell phone very infrequently and hardly spend more than $5 per month. (Yes, I understand that I am kind of unwanted customer for AT&T, but they wouldn't tell.) What they di

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18.2K

27

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Cash balance used before credit card

I have a credit card on my account in order to get the autopay discount, but if I add a refill card, will the cash balance be used first when my autopay renewal date comes up?

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548

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Check GoPhone card without service

My mother in law gave us a GoPhone card that she didn't use but doesn't remember when she bought it. We were going to buy an at&t phone only if the card is still usable but stick with our normal company if we have to buy a $50 card anyways. Each time we try to check the refill card to see if it has

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1.1K

2

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Account balance is $0 after refill?

Has anyone else had this problem? I just got my gophone and I put $30 on it from a refill card. My balance shows zero. I contacted customer service 3 times and was told (each time) not to worry about it, it's not a problem. Wait for the next billing cycle. I have a feeling it may be a problem. How d

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2.2K

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AT&T GoPhone refill gift cards

Do AT&T GoPhone refill gift cards ever expire?

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2.4K

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Can't refill my GoPhone account online

Every time I try to refill my GoPhone account online at paygonline.com using a credit card I get the same message: Error! We seem to be experiencing system issues. Please try again later.I tried different cards from different banks, I tried setting up AutoPay - no luck, I keep getting the same error

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4.1K

4

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Prepaid plan doesn't refill every 30 days

I've set my refill to occur every 30 days, but every month it occurs every 31 to 32 days. So every month I am without service for 1 or 2 days. Even cancelling the service and restarting doesn't help- I'm trapped in a 32 day loop! What gives?

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353

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What is the expiration of my GoPhone Balance if I buy 10 months of $10 auto refill?

What is the expiration of my GoPhone Balance if I buy 10 months of $10 auto refill?Or if I choose to buy two $50 refill cards? Does the expiration change to 365 days once the balance reaches $100?

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10.1K

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Gophone refill charged but service not received

I use the 45 (40 with refill) dollars/month rate plan for which my credit card was charged on Sunday. Then suddenly as of today, I had no phone service any more! When called 611, was played a message about my balance not being enough (which is not true as both my bank account and the At&T account hi

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Using account balance

Hello!I am using a prepaid plan with payment of $45 monthly.I accidentally put $10 in my account balance. Is there a way to use this towards my monthly payment?Does it get applied to my renewal of monthly payment without me having to refill manually/automatically? Thank you!

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AT&T doesn't care about its GoPhone customers

The terribleness of your customer service is nearly unparalleled.  Perhaps you treat your contract customers better; I am of little means and wouldn't know.  I have used your GoPhone service for roughly a year, and while I've rarely had much to complain about, I've never before had to deal with your

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197

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Gophone Refill is Succeed but the account balance is still 0

I have refilled my Gophone by the credit card. It has been successful refilled as my credit card has been charged with the refill. However, my Gophone account balance is still showing as 0.My phone number is 215-353-3623

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GoPhone refill problem

I just switched devices from an iphone 5 to iphone 7 and I could not get any text messages.I am using a GoPhone autopay $30 plan, but somehow my plan is not renewed, although my debit card is charged by $25 (autopay). How do I fix this? I can't speak with a human on the customer service and a progra

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310

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Can't refill my account...

Error message received every time I try to reload my account: We are not able to process your credit/debit or eCheck information. Please contact a Representative by dialing 1-800-901-9878 for assistance. It is an interesting business model to not allow customers to make payments.  Even more odd is r

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REFILL CARDS RIPOFF

I WONDER WHY AT&T OFFERS A $60 REFILL BUT NOT A $60 CARD? YOU MUST BUY A $65 CARD TO REFILL $60! I WONDER IF WE SHOULD EXPECT A RATE PLAN INCREASE SOON. I THINK IT IS TOTALLY LUDACRIS TO MAKE SOMEONE BUY A CARD FOR $5 EXTRA WHEN THERE IS NO NEED FOR THE OVERAGE! I KNOW ITS JUST $5 BUT YOU PAY THE RE

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