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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

205

13

Accepted Solution

Official Solution

Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

10.6K

257

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Official Solution

How to generate number transfer PIN for AT&T Prepaid

I would like to generate number transfer PIN for AT&T Prepaid but currently don't see any option to do it online. Called *PORT but is says my number is not eligible and suggests to do it online. Any thoughts regarding this will be help full.

Questions

 • More AT&T PREPAID Discussions

7.5K

9

0

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How many months can I skip payment and still keep my prepaid number

I visit the US twice a year for several months each time. When I bought into the AT&T $30/month prepaid plan, the salesman at the shop told me I had 12 months from the date of sim card purchase to top up my balance in order to not lose that number. Is this true?

Questions

 • Account & Usage

7.3K

25

Accepted Solution

Official Solution

Closed

NORTH LANE REFUND CARD

I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a

Questions

 • Account & Usage

7.9K

42

Accepted Solution

Official Solution

I want my prepaid phone account number

I have called the 611 number and after 50 minutes I still do not have my account number. Is it the same as my phone number.

Questions

 • Account & Usage

162

1

0

Accepted Solution

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Request to see the feasibility of number portability from T Mobile to AT&T Pre-paid

Hi, I have a T Mobile post paid plan, Looking for AT&T pre-paid plan. But I would like to retail the same number. Please let me know if it's feasible in AT&T pre-paid new plan.

Questions

 • More AT&T PREPAID Discussions

139

2

0

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Official Solution

Will I be able to activate the sim card under my current prepaid account plan and keep my phone number?

I have an AT&T prepaid plan and was using an unlocked moto x4 with my sim card. Well, last night I wasn't able to turn on my phone, seem to be completely damaged, doesn't turn on or charge.  So I take out the sim card and put it in my old Samsung Galaxy Express J337A, which was the phone t

Questions

 • Account & Usage

175

2

0

Accepted Solution

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I'm a student and I need a line

I'm very confused with the different types of lines available. I'm a student and I need a basic line (prepaid or postpaid). I only use around 10 GB per month of data. I also need a new phone because my current phone is not compatible with the network in the U.S. It should also be a basic phone.&

Questions

 • Plans & Features

63

6

0

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Official Solution

Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

 • Account & Usage

57

1

Accepted Solution

Official Solution

AT&T Prepaid questions - personal hotspots, quality, and how to switch from T-mobile?

Hi.  I am interested in AT&T Prepaid but I have two questions I couldn't find the answers to on AT&T's site. (1) my partner and I both currently have T-Mobile GSM iPhones.  (Mine is an iPhone SE, I forget exactly which model hers is but it's a few years old.)  If we get them unlocked, can we switch

Questions

 • More AT&T PREPAID Discussions

231

1

0

0

Accepted Solution

Official Solution

$2/day plan

Hi, I frequently travel outside the US for months at a time, and in the past while travelling, I would just switch my plan from the monthly to the $2/day plan. I no longer see this on my account, and contacted your team via social media who told me I need to post here to have you guys add the plan

Questions

 • Plans & Features

64

1

0

Accepted Solution

Official Solution

Creepy caller. Change my number?

Creepy guy got my number before I moved. I wish to change it as blocking it hasn't worked, he calls from a different one

Questions

 • More AT&T PREPAID Discussions

719

1

0

0

Accepted Solution

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Nokia 1616 cell phone unlocking

Will AT&T be able to unlock a Nokia 1616 cell phone. Would I need to bring it into a store for them to do this ?

Questions

 • Other Phones & Devices

41

1

0

Accepted Solution

Official Solution

Questions about switching Prepaid plans

I am currently a Prepaid customer on the 25 cents a minute plan. I am thinking about switching to the $30 5gb a month plan, but I have some questions. When switching, can my current balance be used as payment? When starting a multi-line, can the current balance of the person I invite to join be used

Questions

 • More AT&T PREPAID Discussions

38

1

0

Accepted Solution

Official Solution

Prepaid to postpaid what do I need to bring?

I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me.  Do I just need to bring the phone numbers?  The phones themselves?  The people (oh

Questions

 • Wireless Account

83

5

0

Accepted Solution

Official Solution

iPhone Unlock Help, IMEI does not Match ,Universal iPhone from BestBuy

Hi, I bought a universal iPhone from BestBuy a few days before. And after I brought it home, I insert the AT&T sim card to that iPhone, and the phone is locked to AT&T. I am an AT&T Prepaid user and have been used in this network for more than 6 months. I've tried to unlock this pho

Questions

 • Apple

302

3

0

Accepted Solution

Official Solution

(Phone number hidden) - Please stop my India plan add-on

Hi Team, Please stop my India plan add-on. Right now am in India. So please stop my Add-on Asia pack includes India (Costs $15), which i kept it as auto-payment. If possible, please stop my auto payment totally.If you need more information please contact to my mail id [email scrubbed] for further in

Questions

 • Account & Usage

102

2

Accepted Solution

Official Solution

Just plain WRONG!

On the 18th or 19th of Feb i purchased a sim card from a Myrtle beach store in South Carolina. It was on a Sunday so the mall hours were short. I went in the store and it was packed i said id walk around for 20mins and go bk in since it was two people working. i went in after time passed and asked f

Questions

 • Phones, Tablets & Devices

505

4

0

0

Accepted Solution

Official Solution

Re-use SIM card for prepaid

Hi community, I visited the U.S.A for short-term bussiness trip last week and bought prepaid SIM card at AT&T store to use my smartphone.And my account will close because my account isn't set AutoPay. If I visit the U.S.A again, can I use same SIM card without visiting AT&T store ?My expectation is

Questions

 • Phones, Tablets & Devices

3.4K

2

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