Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Want my At&T Service Back...Help!

Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse

Questions

85

3

0

Accepted Solution

Official Solution

VESTA AT&T Charges on my AX and need to cancel but cant find out how

I have been charged for several years and I don't know what this service is. I want to know the Prepaid Phone number to call since my Wireless call center knows nothing about this VESTA AT&T $30.00 monthly charge

Questions

153

2

0

Accepted Solution

Official Solution

Issue with the balance expiry date

My account balance is near 0 and balance expire date is May3, 2022. Today when I refill $100, Balance expire change to Nov5, 2022. Why do the balance expire date is not May3, 2023, 365 days extend?

Questions

144

3

0

Accepted Solution

Official Solution

Can't log into my account

I'm abroad now (stuck here because of covid). I cannot log into my account because of forgotten password. And I can't reset it for two reasons: 1) 4 digit number can't be delivered to my phone (out of service); 2) can't get code in MyATT app because can't log into account. ALL I WANT is just to chec

Questions

168

1

0

Accepted Solution

Official Solution

Incoming MMS message not tied to a phone number

Phone usage shows Incoming MMS not tied to a phone number.   Usage                 Contact         Date           Time          &n

Questions

50

2

0

Accepted Solution

Official Solution

Swapping phones on prepaid plans

Would I be able to switch phones on a prepaid plan?

Questions

43

2

0

Accepted Solution

Official Solution

How can I use my ATT Prepaid connection for text and call in INDIA?

I have an ATT prepaid connection, which I was using in the USA, but i'm not sure how to make it roam in INDIA. I want to use my ATT prepaid connection to talk and text in INDIA. Can I some one please guide me by providing with various options. Thanks and regards.

Questions

112

2

0

Accepted Solution

Official Solution

Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

Questions

57

3

0

Accepted Solution

Official Solution

Need help figuring out the dates and plans for autopay

Hello AT&T 1.I wonder my payment date change i was every 17 of the month paying but now its on 10 ,, is that because i change my plan to auto-payment 2. Calling to Canada is it free for 45 usd plan? 3.There is a new plan which is 50 usd is the same plan i have + 2 GB ?

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

157

5

0

Accepted Solution

Official Solution

Can’t receive text messages and can’t login to my account

I need to pay my AT&T prepaid but I am on Peru and the website wants a verification code which I can’t receive. What do I do now?

Questions

41

1

0

Accepted Solution

Official Solution

Get old AT&T number back due to COVID

I had to leave the USA because of the COVID-19 pandemic and had to cancel my AT&T prepaid subscription for 5 months. Is there any way I can get my old number back before I return to the USA? I'd really appreciate your help and support!

Questions

208

1

0

Accepted Solution

Official Solution

My phone only catches 3G

I'm using a 5G data plan from At&t, but my phone only catches 3G ever since I've used a prepaid plan. Model: Samsung Galaxy A Quantum Location: I have used At&t service in Detroit, MI, Chicago, Il, and Los Angeles, LA. In all locations, only 3G. 

Questions

325

1

0

Accepted Solution

Official Solution

About Traveling Abroad

I am gonna travel to Asia for a month. Can someone in the US reach out to me through my current prepaid plan number? Do I need to add any additional service?

Questions

58

2

0

Accepted Solution

Official Solution

Is it possible to advance my prepaid plan that could be used in other country?

Hi! Due to the pandemic, I moved back to my home country. But the downside of it is I can not receive any phone call or message from the U.S. Is it possible to advance my prepaid plan that could be used in another country?  Or I can remain my phone number and purchase another program tha

Questions

217

3

0

Accepted Solution

Official Solution

Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

95

2

Accepted Solution

Official Solution

When does my prepaid service begin?

Does my new 12-months of prepaid service begin only once the new SIM card is activated?

Questions

148

1

0

Accepted Solution

Official Solution

AT & T Prepaid Card - Holidays in New York - German

Hey, I travel to New York next month and want to buy a prepaid card for this period. At the checkout I need an American phone number and (maybe) an adress located in America.  Do you know if I can circumvent this or where I can buy a prepaid card for my holidays in advance? Thank you for you

Questions

31

4

0

Accepted Solution

Official Solution

Will my iPhone 6s+ Connect to a 5G Hotspot?

Hello all,    I cannot find the answer to this question anywhere. I am wondering not if my iPhone 6s+ can GENERATE a 5G hotspot, but if it can CONNECT to one? I want to get a mobile hotspot device (I'm thinking the moxee brand), and use an ATT data plan along with it, but the data plan

Questions

58

2

0

Accepted Solution

Official Solution

Prepraid simcard - can activate in asia?

I ordered prepraid simcard from amazon. I'm not AT&T customer yet, I'm not US citizen. Amazon sending it to Thailand. Will I be able to activate simcard and use it for receiving SMS?

Questions

282

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.