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What if I do not activate the prepaid sim card after it is delivered.

I ordered an AT&T prepaid SIM card, and when I ordered it I already provided all the information about my debit card.So the $5.29 for sim card delivery has already been paid from my debit card.But the problem was, when I placed the order, I was going to activate the AT&T prepaid plan, but su

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3.1K

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Locked out of AT&T Prepaid account

I've recently been locked out of my A&T prepaid account, I'm assuming since I've tried too many times with the wrong password. However, since I will be overseas for a while I won't be able to dial 611 as well. Does anyone know how I can get my account unlocked only using my email?

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599

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Signed up for the prepaid 8GB/12-month plan ($300) but was only charged for the SIM card

I signed up for the 8GB/12-month plan ($300 total) and received my SIM card but was only charged on my credit card for the SIM. Why wasn't the full amount charged? Also, it said I would receive a welcome email with information on my account and how to log in but I didn't receive that either. Please

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50

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Dominican Republic data on a tablet

Taking my grand-kids on a cruise to Domenican Republic. One has a tablet to play games on using a prepaid unlimited data plan. Will this plan work in the DR?

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75

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Best plan for occasional international visitor?

Often only in the States 2-3 times a year for a couple weeks (up to a month). What plan is best so I don't need to keep buying a new number each visit? Even the $2/day plan requires $25 every 90 days. That means I'd pay $50 just to keep the number alive for when I return in 4-5 months. There must be

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1.3K

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Forgot account password, but not in America, no signal to recieve text messages

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

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51

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How can I get a SIM card

How do I get just a SIM card the closest store to me is at least a hour away

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95

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Moved my AT&T Number to another provider before turning off auto-pay

This may be somewhat evident but wanted to check anyway. I assume the accounting system will not try to rebill automatically now that the number has moved and I cannot even login to the AT&T Prepaid website anymore to change the setting

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50

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Login info for account

It appears something has gone haywire with my online portal. When I use my email it says there is not account linked to that email. But then if I do a search by phone number and zip code, it's says that the information is incorrect, but I've lived at the same address (and always use it for billing a

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56

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Phone upgrade, do I activate a new SIM card?

I'm switching phones from an alcatel AT&T prepaid Go phone to a Moto E 2nd generation phone AT&T prepaid Go phone. Do I use the same sim card or activate the new one? I have the AT&T prepaid go phone. And would like to keep the same phone number.

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418

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Upgrading to a multimonth prepaid account

I currently have an unlimited prepaid account with autopay that runs month to month. Is there a way I can upgrade to an unlimited voice, text, and data  multimonth prepaid account?I don't mind paying for up to 12 months and also don't mind it being on autopay.  Also, can I get it wit

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61

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

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276

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If I get a new phone, can I keep my PREPAID plan and number?

I wanted to get a new phone but I want to keep my prepaid AT&T plan and number from my old phone. How do I do that??

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114

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Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

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63

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Customer Service Grievance

Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f

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224

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Decreasing balance on go phone account

We have reached our $500 limit on our go phone account. So we can not extend it again.   Is there a way to decrease that balance quickly, so we can renew for another year?  We would have to use up at least $85 dollars.  We do not have cell service at our house!

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125

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Account number for first time customer

Where do you find the account number, if you have never had a bill or account.

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49

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Refund on prepaid account and keeping my number during COVID-19 when I am not in the US.

Hello, I'm an international student and due to the COVID-19 I had to go back to the Czech Republic. My autopay just renewed today, however I am not in the US anymore and won't be using any of that data/calls/texts. I already cancelled my autopay but is there a way to put my 40$ on hold, since I am n

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86

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Unable to Create Prepaid Account

After I activated a prepaid phone and tried to create a prepaid account, It said that the information was wrong. The phone is working except for that.

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67

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Prepaid $50 plan: enrolled in autopay, no discount this month

I've been using $50 prepaid plan for a long time, and today it reminds me to pay $50 instead of having discount with autopay. Not sure why this happens. Is there a recent plan change that $50 plan won't have autopay saving any more?

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151

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