Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Help refilling my annual prepaid account - 4 digit PIN has been reset

Hi. I have the AT&T $25/mo annual prepaid for $300 and my account needs to be refilled since it expires tomorrow. When I go to make a payment online at paygonline I get the following message:   Our records indicate your 4-Digit PIN has recently been reset. For your security, please vali

Questions

92

2

0

Accepted Solution

Official Solution

Deceased husband's phone

If a phone is waived due to the main account holders death, can thier phone then be used by the living spouse? As in getting a prepaid sim for it?

Questions

37

1

0

Accepted Solution

Official Solution

Can I get any text or sms after I deleted them?

I have no backups and At&t only gives time of sent and received text.  

Questions

110

1

0

Accepted Solution

Official Solution

Cancel Prepaid SIM Card

Hello!! I would like to cancel AT&T Prepaid SIM card. I want to cancel because I out of the country. I cannot activated this card.

Questions

110

4

0

Accepted Solution

Official Solution

"The account has been disconnected. Please contact Customer Service."

I'm not able to login to my prepaid account, receiving message as above when trying. Balance expiration date May 26th. I'm currently out of the US and can't use my AT&T # from where I'm at. Is there any chance to get some assistance to reach my account?

Questions

2.5K

3

Accepted Solution

Official Solution

Getting prepaid plan as foreigner

Is it possible to get a sim card with a prepaid plan from AT&T, being non-US citizen, arriving from the EU? And can I also get the discount using autopay?PS. Sorry for choosing the wrong category, somehow, Prepaid is not available as category...

Questions

249

5

0

Accepted Solution

Official Solution

Accessing my account from overseas

Hello, I'm currently overseas and realized that I forgot to suspend my prepaid account and saw that I have been charged for the past few months? I've been trying to access my account so I this doesn't happen again, but my browser won't let me. How can I solve this problem? Thanks.

Questions

62

1

0

Accepted Solution

Official Solution

What if I do not activate the prepaid sim card after it is delivered.

I ordered an AT&T prepaid SIM card, and when I ordered it I already provided all the information about my debit card.So the $5.29 for sim card delivery has already been paid from my debit card.But the problem was, when I placed the order, I was going to activate the AT&T prepaid plan, but su

Questions

3K

3

0

Accepted Solution

Official Solution

Prepaid Plan Changes (traveling aboard)

Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The

Questions

97

1

0

Accepted Solution

Official Solution

I lost my credit card bill and I would like to receive the receipt by e-mail.

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Questions

2.2K

3

0

0

Accepted Solution

Official Solution

Best prepaid option for EU travelers

Hi there,we're from Europe and we'll be spending 3 weeks for vacation in California. Looking at the prepaid plans, the 8GB limited data plan seems alright. Not too pricey and probably enough for our 3 weeks stay. But how does it all work? I read about monthly plans and AutoPay, but all we want is si

Questions

164

2

0

Accepted Solution

Official Solution

Need Network Unlock Code New SiM Card

My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f

Questions

414

6

0

Accepted Solution

Official Solution

SIM Card Activation link is down

I was trying to activate my simcard I received today. So I entered the required info here   https://www.att.com/prepaid/activations/#/activate.html   But it keep saying "GA309 : Oops, we hit a snag. Come back later and try again" . This link is down for hours, please do something, I am so frustrated

Questions

211

1

0

Accepted Solution

Official Solution

Prepaid Payment Mastercard not accepted

I am trying to make an account payment using a cash passport (prepaid mastercard). Payment is not able to be made even though there are funds on the card in US dollars. Is this form of mastercard not accepted by AT&T for payment? Thankyou

Questions

441

1

0

Accepted Solution

Official Solution

Charge date keeps changing

I'm more than a little upset right now. I started my Go Phone account on the 15th specifically cause I needed it be in the middle of the month. AT&T has slowly moved that date every month until this month I'm actually paying again, for a second time, within the month of January. What is this!? H

Questions

1.4K

5

0

0

Accepted Solution

Official Solution

Problem Canceling PrePaid Plan

Due to the Corona crisis I suddenly had to return to the Netherlands and now I’m trying to cancel my American AT&T phone plan. For the canceling process I need my PIN, but I don’t remember what that was. You can request a new PIN, but AT&T sends the reset code to your PIN via sms. AT&T doesn’t have

Questions

58

2

0

Accepted Solution

Official Solution

Not allowed to submit unlock request

When I enter my name and email as shown in My Profile into the unlock code request page, I receive an error message that the information entered is not correct. But that information is exactly as shown in My Profile and is correct. Several years ago, the unlock code provided did not work and I don't

Questions

56

4

0

Accepted Solution

Official Solution

Unlocking a pre-paid phone. No longer have an ATT account

We have an iPhone 7 Plus that is locked to the ATT network. The phone had been used on a prepaid ATT account for 5 months, and is now serviced by a different provider that utilizes ATT network/sim. I understand that ATT prepaid phones are locked until they reach 6 months of pre-paid service. This ph

Questions

131

1

0

Accepted Solution

Official Solution

Can you get an installment plan on a new phone while on a prepaid plan?

Looking to get a new phone, is it possible to pay for it through installments while currently on a prepaid plan?

Questions

513

2

0

Accepted Solution

Official Solution

How to reactivate my account

I have a backup phone number. It hasn't been used for half a year. I mean, I haven't pay for it for half a year. Today, when I wanted to use it, I found that my backup phone said "sim card not provisioned". I've tried to login into my account. However, I forgot my password, and I cannot reset it s

Questions

151

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.