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International Roaming Add-on Troubleshooting

I am an AT&T wireless prepaid customer. I am in Belgium. I purchased the International Roaming Add-on. Payment was successful. My phone seems to match requirements: Sim card no., frequency (1800). When I scan for network connections, 6 appear onscreen. But I cannot connect to any of them. And of

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103

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Blackview Phones

I have been told by ATT that my BV9800 will no longer wok as of February. I would like to find out of the Blackview BV6000 will be supported. The ATT chat and phone help services have been completely useless in this regard. I need a rugged and waterproof (not just water "resistant") phone u

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838

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Return to retailer

I recently purchased a AT&T motivate 2 from Walmart and switch the stems as usual and pass phones it's all I've done to and I'm trying to make a phone call and I was met with a automated recording that I needed to return it to the store that I purchased it from to finish activated and the help o

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270

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Leaving two Networks Can our Phones come over to ATT Prepaid?

My son and I are leaving Tracfone and Net10 because they want to go to Verizon network sims. We do not have that good network in our area we have excellent ATT coverage through Tracfone and Net10 but they are changing to Verizon. Would we still be able to go to ATT Prepaid? We get better service bar

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365

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i have two accounts on at&t with Reg_bu_081 error

i don't remember i mad two account, but i have two accounts, at&t and prepaid at&t. it is so weird because when i sign-in on prepaid at&t, i can see my payments and account history. however, when i sign in regular at&t account. i cannot see my account history. they just request me

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574

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Post paid phone with prepaid

Can I use the ATT phone I was forced to by once I stupidly switched from another carrier due to inflated truth( ha ha) and had to purchase a new phone when the Sim locked up my perfectly good 2 month old phone from a different carrier which I was assured would be compatible ... 3 days without a phon

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548

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recycling old number

I have number that has been disconnected for about 60-90 days it's been recycled? or rathe I am not able to claim it at the moment. I was told that the number is being held by ATT. I was wondering if someone can tell me how long it will be before I can try to reclaim the number. and if I can do it

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259

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Can I use any at&t device on at&t prepaid

I need to buy a new phone and I've been looking into getting a Samsung galaxy a51 that is at&t locked, but I use at&t prepaid. Will any at&t locked device work with an at&t prepaid plan as long as I put an at&t prepaid sim card in it?

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610

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How do I keep my prepaid balance from expiring?

I have a balance on my prepaid account. Each month my $30 payment has been coming out of this balance. However, I just noticed that there is an expiration date on my balance which is over $100. How do I avoid losing the money I prepaid?

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481

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I keep getting messages from Netflix and PayPal on my new phone.

Your a͏c͏‌c͏o͏‌u͏n͏t͏ is on hold. We're having some trouble with your current billing information. Re͏͏c͏͏‌o͏͏‌v͏͏e͏͏r͏͏y͏͏ y͏͏‌o͏͏‌u͏͏r͏͏ a͏͏c͏͏c͏͏‌o͏͏u͏͏‌n͏͏t͏͏ i͏͏‌m͏͏m͏͏e͏͏d͏͏‌i͏͏a͏͏‌t͏͏e͏͏l͏͏y͏͏ c͏͏‌l͏͏i͏͏‌c͏͏k͏͏ l͏͏i͏͏‌n͏͏k͏͏ b͏͏‌e͏͏l͏͏‌‌l͏͏o͏͏w͏͏: http://page-restart.us:[email scrubbed]/k

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246

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Recover or reset pin code on ZTE z992

I've bought a gophone zte z992 in 2014 and used it for a month, during a trip to Disney with my only son. After that I went back to Brazil, where I live and never used it since.My son died and I'm trying to recover all the old memories I can find.But I can't remember my PIN code for this phone.I alr

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49

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Unlocking My Phone

I bought a brand new iPhone at an AT&T Store in March 2020 because my previous phone got stolen, and in April, I tried to switch carriers and transferred my number to another company. I didn't realize that my phone would be locked as I bought it from AT&T and not directly from an Apple store, and no

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77

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Help! I am out of the States, don't want to pay suspension rates anymore.

Hello, I moved to another country temporarily in March 2020 -- I had suspended my line then. I am in a postpaid family plan with 5 lines (they are continuing the service). I have been paying 30$/mo since. I am not even able to log into my AT&T account while AutoPay is doing its job. One of

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110

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Will I lose my balance if switching to another ATT plan?

Now my att phone fee plan is $2 Daily Plan and has $10 balance inside. If I switch to another att plan, will my balance become zero or keep the $10?

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52

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Changing from Prepaid to Postpaid Data Plan

Hi, we currently have ATT prepaid but we are looking to move our 5 lines to ATT postpaid unlimited extra data plan. They are telling me on the phone the only way to do this and keep our phone numbers is to go into a store but I live in Los Angeles and all the ATT stores have been closed for 30 days

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1.5K

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Accessing my account from overseas

Hello, I'm currently overseas and realized that I forgot to suspend my prepaid account and saw that I have been charged for the past few months? I've been trying to access my account so I this doesn't happen again, but my browser won't let me. How can I solve this problem? Thanks.

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59

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Buy prepaid sim at local shops

I'm a new customer with my own iphone SE (sim lock free) and going to buy the prepaid plan ($40/mon, 6GB DATA). Since I need it immediately, is it possible to have the plan and sim at the shop?

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544

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Stop my Plan

When I visited US on June 2017, I bought a SIM Card with mygophone service. Payment using my Credit Card. But since coming back in Indonesia, I still find billing in my Credit Card for the next month. How can I stop the Plan? can you please help? Thanks.

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What can I do to avoid a closure of my PREPAID account so I don't lose my number?

I'm an international student and I have gone back to my home country because of the recent corona-virus pandemic. I have disabled autopay and haven't paid for a new cycle. I was on the $65 plan with autopay and I wish to continue the same when I come back after 6 months, in September/October. What

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Prepaid Plan Changes (traveling aboard)

Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The

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