Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.7K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

changing phone and want to cancel prepaid

I want to cancel my prepaid plan

Questions

78

2

0

Accepted Solution

Official Solution

Does prepaid have access to 5G

AT&T says it has 5G in NYC, and I am in NYC. I also have a Samsung S20 Ultra, which supports the real mmWave 5G, but my device can only connect to LTE. So I am wondering if prepaid customers have access to 5G at this moment

Questions

869

4

Accepted Solution

Official Solution

ATT prepaid plan price increse

My ATT prepaid plan currently is $0.10/minute, it will be $0.35 per minutes starting Oct. 13. That's 35% increase. If this is correct, I'm quitting ATT and will go to other provider.

Questions

85

1

0

Accepted Solution

Official Solution

I ported my AT&T number to a different carrier. How do I know my account got cancelled afterwards?

I recently ported my AT&T number to a different carrier. I tried to log in to my AT&T Prepaid account to turn off autopay and then tried to call to cancel my account. I'm no longer recognized as an AT&T customer since my phone numbers aren't connected to AT&T any longer. Is there a w

Questions

143

2

0

Accepted Solution

Official Solution

I cannot consistently get a notification sound when I receive text messages

I have the AT&T Prepaid Radiant Core (Android) phone. For the life of me, no matter what I do, I cannot consistently get a notification sound when I receive text messages. I'm guessing the solution is either incredibly simple or nonexistent: hopefully, not both. Any simple straightforward assist

Questions

412

5

0

Accepted Solution

Official Solution

ATT PREPAID NETWORK DEVICES 2022

I found this list https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf of devices that should remain functional on ATT prepaid after the transition occurs.   Will the network allow devices that aren't on the list or is this list just a guide for what hardware

Questions

231

4

0

Accepted Solution

Official Solution

Canceling my service?

I want to end my at&t service. My balance is at 0.00, I removed all of my information, and I removed autopay. Yesterday was the last day of my service, but I still have service?Does it end on its own? I read people saying something about a 60 day wait time? Does that mean I have 60 more days of serv

Questions

131

1

0

Accepted Solution

Official Solution

Get account number or transfer PIN

I need my account number or transfer PIN number from a prepaid phone.

Questions

196

1

0

Accepted Solution

Official Solution

Freeze my at&t prepaid online

So my phone just broke yesterday. I heard to freeze my at&t prepaid I need to give a call or send a message to at&t, however, since my phone broke I could not give them a call. could anybody show me how to freeze my number through the online method? Thanks.

Questions

152

2

0

Accepted Solution

Official Solution

European phone can't register to AT&T: Error GA205

Hi, my son arrived in the US last Thursday and he wants to activate an AT&T prepaid SIM card. He get's a text message with error code GA205, stating in the text "the phone you recently tried to activate won't work" He went to the store again today and when he was in the store, the shop assi

Questions

786

21

0

Accepted Solution

Official Solution

how much data is left after 2.0 gb is done ?

i would like to know how much data is after 2.0 gb is used . i tried looking on att website and i read unliminted to 128kpbs , but i assume i read it wrong , can anybody help me.

Questions

712

6

0

0

Accepted Solution

Official Solution

Using a Prepaid Card to top up a Pay as You Go

I'm purchasing a new prepaid phone for someone who has a pay as you go plan. The phone will come with a prepaid card for the $30/month service. Will the prepaid card that comes with the new phone work to refill a pay as you go plan?

Questions

318

1

0

Accepted Solution

Official Solution

We have lost AT&T service in Sugarland, TX

Can you please look at SUGAR LAND 4G and LTE SERVICE on Univeritly Blvd. It great by my House which is in Greatwood. Check this Address please (Edited to remove personal information). I literally lost service with AT&T. Even My Mom says the same thing. Im here to help. Thank You AT&T!!!

Questions

185

2

0

Accepted Solution

Official Solution

ATT Prepaid hotspot--use in Spain

I have a prepaid hot spot that I pay for monthly. I am traveling to Spain next month and am wondering if I can use an international add on?  It is not an option when I sign on to my account for add ons.  There is no chat option to talk to ATT customer service. . . . 

Questions

119

1

0

Accepted Solution

Official Solution

Unlocking prepaid att

Bought att prepaid on October 5,2017. I am now back in my country, Turkey. I came back at the end of December. I want to use my iphone SE with my Turkish Gsm carrier. However, att says I have to have the prepaid active for at least 6 months to unlock the phone. Since I am back in Turkey even if I ke

Questions

11K

10

0

Accepted Solution

Official Solution

add acp to my existing PREPAID account

how to add acp info to my existing PREPAID account

Questions

1.1K

1

Accepted Solution

Official Solution

Iphone 7 $99 on prepaid plan

Website shows Iphone 7 for $99 but same item in the list of phones is $249. Anyone know how to get this Iphone? Called Walmart electronics department but none in stock.Any help would be appreciated.

Questions

1.8K

2

0

Accepted Solution

Official Solution

Closed

Why AT&T doesn't make discounted unlimited plans availability easier for PREPAID customer during pandemic COVID-19?

I see on www.ATT.com/prepaid website with all these unlimited plan for $45 or $65 with autopay. But apparently it is only available to new customer ONLY. Why AT&T doesn't make these unlimited plans availability easier for PREPAID customer during pandemic COVID-19? I was told by AT&T customer repr

Questions

173

2

0

Accepted Solution

Official Solution

AT&T pre-paid not able to receive text message or phone call from China

I converted my AT&T number to a prepaid account before I moved back to China. Now I'm physically in China, however, it turns out that I'm no longer receiving any text message or phone call from my prepaid account. What are the options to receive the text message and phone call? I was told by

Questions

461

5

0

Accepted Solution

Official Solution

prepaid - change plan - overpayment

I own three ATT prepaid lines with multi line discount.  Yesterday I changed two of them from a 6G data plan to 1 G data plan which cost less. I was charges additional $259 and $17 for each of them for the prorated fees for August. I already paid full amount for August for 6GB data plan services on

Questions

3.5K

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.