Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.7K)

Relevance

Accepted Solution

Official Solution

Unknown phone number issue withprepaid set up??

I'm trying to do everything I'm trying to set up the phone with a prepaid card from AT&t on a AT&t phone and this phone that I'm using currently texting right now but they're saying that the phone has an unknown phone number and I'm trying to accumulate where do I get the phone number from t

Questions

164

3

0

Accepted Solution

Official Solution

account balance and auto pay

I want to change plan to $40/mo. plan and start autopay but I stil have $27 in my account balance. What should I do to use $27 first?  

Questions

833

19

0

Accepted Solution

Official Solution

Adding a line for a user currently on T-Mobile

Hello there, I am trying to add an additional user to my prepaid account but when I try to do so, I keep getting a 'Subscriber is not valid' error. I am thinking the number must be ported over but I am unsure how to go about doing that.  The number is attached to a T-Mobile account that is NOT

Questions

47

1

0

Accepted Solution

Official Solution

Add Smartwatch to my ATT prepaid plan

Looking for TOTAL monthly cost including any taxes and fees, and if there is a setup fee.

Questions

1.5K

5

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.4K

5

Accepted Solution

Official Solution

ACP Help

I tried to apply on the AT&T page but when I hit submit it says oops something went wrong. Is there another way to apply?

Questions

2K

1

Accepted Solution

Official Solution

Adding Prepaid minutes after timeframe permitted

Hi I purchased a prepaid phone for my daughter for Christmas and didn't see you had to add minutes by February 26. I bought a prepaid card today and am unable to add minutes because it's past the allotted time?

Questions

143

2

0

Accepted Solution

Official Solution

Att phone service disconnected. So I can't receive verification text.

My att prepaid account is inactive. So I can't receive the verification code text message. How do I sign into my account?

Questions

290

1

0

Accepted Solution

Official Solution

Cant port out prepaid number

Hello I have been trying to port out my atnt prepaid number to Tello but it wont go through. I know this is possible because I transferred another prepaid number to Tello without any problems. When I go to port out my phone number Tello informs me that my pin is incorrect. I have talked with an atnt

Questions

3.4K

2

0

Accepted Solution

Official Solution

H2O Sim inserted into full price BestBuy iPhone. Locked to AT&T. Cannot Unlock

Hi,I purchased an iPhone XS for the full price from BestBuy. I inserted an H2O sim into the iPhone and used it with calls and texts (did not have a data plan). In December, I noticed that I would get a cannot activate cellular network error on the phone when I attempted to use data. Due to upcoming

Questions

1.8K

9

Accepted Solution

Official Solution

Can't connect to the internet with prepaid

Hi, Today I bought AT&T prepaid card at Walmart as im on vacations in US. I activated it via link from sms. When I'm turning on mobile data on phone, it asks me to login into the network. When I give phone IMEI and sim number and click continue, it throws network error and I don't have connec

Questions

374

4

0

Accepted Solution

Official Solution

Prepaid payment 30 or 90 days?

I am on a $30/month plan. It expires tomorrow. Yesterday, I made a payment of $30 with a refill card. Then, I received a message saying that the payment was accepted and the credit was valid until May 15 (90 days from the payment day). Wasn't that supposed to be 30 days from the payment day? Today,

Questions

1.2K

4

0

Accepted Solution

Official Solution

getting a sim card from overseas

For a number of reasons, I need to get a sim card before I land in USA next month. I noticed on the forum that there were some customers who got a prepaid line while overseas (for example https://forums.att.com/conversations/online-account-access/activate-a-sim-card-outside-the-us/5defd895bad5f2f606

Questions

1.1K

8

0

Accepted Solution

Official Solution

GoPhone SIM card kits

Can a person just get a GoPhone SIM card for either the 25 monthly plan or the other prepaid smartphone plans available from AT&T? If so, where can these be purchased? This would be paired with an unlocked GSM phone purchased elsewhere.Thanks.

Questions

13.3K

7

0

0

Accepted Solution

Official Solution

How do I stop prepaid?

Hi,I want to stop the prepaid, and I want to hold the payment.When I left U.S., all of the AT&T stores closed because of COVID 19.I will go back to U.S. at August, so I want to hold the payment during the August. I knew how to hold the payment online or by using an application. However, I forgot my

Questions

89

2

0

Accepted Solution

Official Solution

Can I resubscribe my invalid SIM card again?

When I was subscribing my previous AT&T prepaid card early this year, I told the rep that I would be out of the states for eight months and I would not pay for the plan during that time. The rep promised me to keep my phone number for me (maybe he did a note or something, I am not sure). However, no

Questions

160

2

0

0

Accepted Solution

Official Solution

Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

Questions

87

3

0

Accepted Solution

Official Solution

If I deactivated my autopay do I still need to cancel my prepaid plan?

Hi! I was wondering if I need to cancel my prepaid plan, even if I deactivated the autopay, to avoid future payments. I had to leave the States due to COVID-19, and I'm not using the phone number, so I'm no longer interested in retaining the line. I tried to call the abroad service number but the s

Questions

97

1

0

Accepted Solution

Official Solution

Cancel Prepaid Wireless Account

Hi,  I am unable to login to my att account and I can't retrieve the PIN since my sim is not working (I'm out of the United States).  I have AutoPay enable so I need to end my account. Is it possible to end my account without the PIN code? I have the physical sim, so I can communicate the number pri

Questions

77

3

Accepted Solution

Official Solution

PREPAID WEBSITE

Keep getting ERROR when changing password. Password is long enough and has characters and numbers required, but keep getting same error.

Questions

54

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.