Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

iPhone Unlock Help, IMEI does not Match ,Universal iPhone from BestBuy

Hi, I bought a universal iPhone from BestBuy a few days before. And after I brought it home, I insert the AT&T sim card to that iPhone, and the phone is locked to AT&T. I am an AT&T Prepaid user and have been used in this network for more than 6 months. I've tried to unlock this pho

Questions

373

3

0

Accepted Solution

Official Solution

16GB of data. $25/mo. for 12 months. Is it possible to order with this esim? How do I install this esim?

I'm going to order a one-year prepaid phone(16GB of data. $25/mo. for 12 months), I want to install esim instead of simcard, is it possible? My phone is iPhone 12. I'm using esim on iPhone 12. Is it possible to order with this sim? How do I install this sim?

Questions

58

1

0

Accepted Solution

Official Solution

I am trying to get in touch with customer service with questions before I sign up for an AT&T plan

I was trying to get in touch with customer service earlier (around 6pm PST) to get some questions I had about AT&T prepaid answered. However, I either got stuck in an automated phone tree or got in touch with a human who transferred me to the prepaid mobility team. My call then got disconnected

Questions

737

3

0

Accepted Solution

Official Solution

Unable to sign into my account due to someone stealing old device

Someone stole my Apple iPhone 7 plus so I bought a new device and in order to transfer my account to a new one I have to be able to sign into my account but I'm unable to I can't talk to a person for some reason probably because I can't sign into my account and this isn't helpful to me at all. All I

Questions

50

3

0

Accepted Solution

Official Solution

Add Smartwatch to my ATT prepaid plan

Looking for TOTAL monthly cost including any taxes and fees, and if there is a setup fee.

Questions

1.8K

5

0

Accepted Solution

Official Solution

Password changed text

Hello,Recently I recieved text (June 2nd, 3:38 AM) saying that I have changed my pin number. But I have not done this. I tried to call the Service Center but it took me so much time to connect. Hence I post at here.I am worried someone hacked into my account. Could you help with this issue?Sincerely

Questions

1.5K

3

0

Accepted Solution

Official Solution

getting a sim card from overseas

For a number of reasons, I need to get a sim card before I land in USA next month. I noticed on the forum that there were some customers who got a prepaid line while overseas (for example https://forums.att.com/conversations/online-account-access/activate-a-sim-card-outside-the-us/5defd895bad5f2f606

Questions

1.3K

8

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.8K

5

Accepted Solution

Official Solution

Adding a line for a user currently on T-Mobile

Hello there, I am trying to add an additional user to my prepaid account but when I try to do so, I keep getting a 'Subscriber is not valid' error. I am thinking the number must be ported over but I am unsure how to go about doing that.  The number is attached to a T-Mobile account that is NOT

Questions

103

1

0

Accepted Solution

Official Solution

Can't connect to the internet with prepaid

Hi, Today I bought AT&T prepaid card at Walmart as im on vacations in US. I activated it via link from sms. When I'm turning on mobile data on phone, it asks me to login into the network. When I give phone IMEI and sim number and click continue, it throws network error and I don't have connec

Questions

659

4

0

Accepted Solution

Official Solution

Cant port out prepaid number

Hello I have been trying to port out my atnt prepaid number to Tello but it wont go through. I know this is possible because I transferred another prepaid number to Tello without any problems. When I go to port out my phone number Tello informs me that my pin is incorrect. I have talked with an atnt

Questions

5.3K

4

0

Accepted Solution

Official Solution

Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

Questions

2.1K

8

0

Accepted Solution

Official Solution

Prepaid number reactivation!?

Hello, dear people! I see this topic was discussed multiple times earlier, but I would really like some knowledgeable and experienced AT&T employee to answer me. And I would like to hear 100% valid information. It is really important to me. PLEASE! I'm outside the US for several months, and

Questions

891

14

0

Accepted Solution

Official Solution

Can I resubscribe my invalid SIM card again?

When I was subscribing my previous AT&T prepaid card early this year, I told the rep that I would be out of the states for eight months and I would not pay for the plan during that time. The rep promised me to keep my phone number for me (maybe he did a note or something, I am not sure). However, no

Questions

161

2

0

0

Accepted Solution

Official Solution

PREPAID WEBSITE

Keep getting ERROR when changing password. Password is long enough and has characters and numbers required, but keep getting same error.

Questions

56

1

0

Accepted Solution

Official Solution

Autopay for prepaid hotspot

Can you get a discount for using autopay on the prepaid mobile hotspot?

Questions

56

1

0

Accepted Solution

Official Solution

ATT prepaid plan price increse

My ATT prepaid plan currently is $0.10/minute, it will be $0.35 per minutes starting Oct. 13. That's 35% increase. If this is correct, I'm quitting ATT and will go to other provider.

Questions

92

1

0

Accepted Solution

Official Solution

from android to apple

will I be able to transfer files and apps on android phone to new apple?

Questions

47

2

0

Accepted Solution

Official Solution

Prepaid calls from St. Croix to U.S.

I will purchase a prepaid phone in the U.S. and intend to call the U.S from St. Croix but unsure if I will be charged an additional fee. Your website (https://www.att.com/shop/en/wireless/international/long-distance.html#u) states calling the Virgin Islands from the U.S is free, but it does not say

Questions

202

1

0

Accepted Solution

Official Solution

If I deactivated my autopay do I still need to cancel my prepaid plan?

Hi! I was wondering if I need to cancel my prepaid plan, even if I deactivated the autopay, to avoid future payments. I had to leave the States due to COVID-19, and I'm not using the phone number, so I'm no longer interested in retaining the line. I tried to call the abroad service number but the s

Questions

103

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.