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Logging in

Anytime I try to log in to my payphone account, it tells me the system cant log me in at the moment, and to cal 611 for assistance. The thing is, I'm not in the US anymore, and not using an AT&T number, so I CANT call the 611 number to get help. I want to cancel my account, and I cant find an email

Questions

 • Account & Usage

8

1

0

Prepaid: autopay doesn't account for $1 "911" charge

Prepaid: autopay doesn't account for $1 "911" charge:PREPAID with autopay autopay takes $40 plus $2.50tax from my account a day or 2 before it's due. Correct. You charge me $1 on the first of every month for a "911" call I apparently made. Cool. I am okay with that. However, on the day it's due, my

Questions

 • More AT&T PREPAID Discussions

129

0

0

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Do prepaid plans offer DualSim Card needed for Iphone 11?

I have purchased an iphone 11 outright. I would like to purchase the AT&T prepaid 12 month plan. Does At&T offer that plan with a dual sim card?

Questions

 • Plans & Features

16

1

0

Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

Questions

 • Account & Usage

25

1

0

Cannot create login to access MyAT&T and cancel Autopay

Hi! My name is Daniela and I have 2 prepaid phones. I was a visiting scholar in New Mexico for 4 months and I have just gotten back to my country. I wanted to cancel my accounts and I read online that in order to that I just had to cancel AutoPay. However, I do not have a login for my main account a

Questions

 • More AT&T PREPAID Discussions

188

3

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New ATT prepaid account (Port in) calling working. data working, sms not working

Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan.  Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR  when I go in to settings / Messaging and choose iMessage it says activation unsuccessful. 

Questions

 • Phones, Tablets & Devices

20

3

0

How does the new plan affect go-phone?

OK, I don't really use a cell phone much, I buy one of those cards every three months and rarely more often than that.I very rarely send a picture and almost never send a text. 1). They say plans are changing, will it affect my purchase or use of these cards?2). Will they no longer be available?3).

Questions

 • More AT&T PREPAID Discussions

177

4

0

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S9+ not receiving updates

I have an S9+ that I brought over from Verizon, it is not getting any software updates. My friend who has the same phone, and also came from Verizon is receiving all the updates.I've done a factory reset, same issue. I've spent hours on the phone with support and they say they are unable to help.

Questions

 • Android

39

1

0

Auto pay cancellation from outside the US

I was sold and Auto pay prepaid sim when I visited the US as a tourist and now need to cancel this sim how can I go about this online as I do not have a 4 digit pin and do not want to sit on the line to a call-center for over 10 mins already as its costing me a fortune calling from my country? PLEAS

Questions

 • Account & Usage

162

1

0

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Accidentally Chose Wrong Plan

I chose the wrong plan and didn't realize until it was to late and cant call at&t until tomorrow. Will I be able to change the plan tomorrow to the one i needed which is $10 more or will they charge me another month? Thanks in advance!

Questions

 • Plans & Features

13

1

0

AT&T misleading online chat agent, and all department said they are not responsible for it.

I had at&t prepaid for over 3 years with currently 5 lines. and last week, I want to switch to at&t unlimited postpaid plan. So I start a online chat with an agent. I asked what should I do to transfer my 5 lines of prepaid numbers to postpaid. He told me just go ahead to order 5 new lines with new

Questions

 • Wireless Account

109

4

0

0

Unlock and Early termination fee for preapid

Hello, I was in USA, but my viza expired, so I have to go back to Europe.. So I have 3 months to finish contract to unlock phone. Can I pay Early termination fee? How can I make this from Europe? Best regards,

Questions

 • Phone & Device Upgrades

277

4

0

0

Hi I have problem with prepaid

Hi I'm saebyeol kang  I'm using prepaid system, but I want to cancel it because I currently move to my country.  I forgot to cancel prepaid or autopay when I was in U.S. I tried to get temporary 4-digit through the text but It's not working becuase It's abroad. Is there another way I can cancel the

Questions

 • More AT&T PREPAID Discussions

20

1

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

transfer number of activation

How to port a phone number on-line from a different US carrier to an already activated AT&T Prepaid ?

Questions

 • More AT&T PREPAID Discussions

14

2

0

Order don't get the address However the address is right

I've checked the address many times.However, the email of order said they didn't get my address right.They told me to call with the order number and the passcode. The point is I don't have passcode and I even don't know what it is.Now I'm using the card I brought from travel agency.This card only ca

Questions

 • Phones, Tablets & Devices

201

1

0

0

Bought a walmart Alcatel Insight 5005r and activated my phone plan and have not gotten the bonus +17gb after more than 10 days?

So I bought a walmart Alcatel Insight 5005r and activated my phone plan and have not gotten the bonus +17gb after more than 10 days. Is there any reason to that or is there any other way I can enable it? The plan here says it should be available after 10 days but I activated back in October :(

Questions

 • Data & Messaging Features, Internet Tethering

8

2

0

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

7

1

0

Activating Prepaid Account

Hi, I've been trying to unlock my phone and I received an email saying that my prepaid account has not been activated for 6 months. I've had this phone since September 2016 and my phone number since September 2015. I've used the paygonline website ever since so I'm assuming that my prepaid phone acc

Questions

 • More AT&T PREPAID Discussions

221

2

0

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

18

3

0

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