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Out of the country for the rest of the year and will not be using any PREPAID services.

I will be out of the country for the rest of the year and will not be using my PREPAID services for my phone as I have another plan. I still want to keep my number for when I return to the US in 2024, however, I do not want to be paying my current monthly expense for my plan when I will not be using

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28

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I have a multi-line plan with my three kids. Money is tight this month.

Is it possible to only pay for one or two of the phones this month, but still keep the other phones on it and pay them next month?

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427

2

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Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

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70

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I don't use any ATT phone.

My credit card has been debited for ATT which I have not used. I would like to cancel the contract if it is not fraudulent, but I do not know the phone number. How can I do that? I live in Japan, and I don't use any ATT phone.

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74

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Data Priority of Walmart 25GB plan

Anyone who has recently taken the Walmart $40 25GB plan shed some light on the download and upload speed. I'm weighing between the current ATT unlimited $50 plan which seems like have priority data. Last year Walmart has clearly said it's deprioritized but that has been removed.

Questions

406

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Urgent Plan Cancelation

So, recently I moved from Portugal to San Diego and went to a AT&T store to get a plan, I got the 8G plan for 40$ a month using autopay.The thing is, I had to return in urgency back to Portugal a week later.How can I cancel my plan/card?? It is in autopay and I don't want to be charged 40$ per month

Questions

107

2

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LM-G820UM - Unable to make calls since last month.

I have been using ATT for nearly the last five years. Suddenly, I couldn't make or receive any calls on my mobile since the previous month (March). Text and data are working fine. My mobile model is LM-G820UM (Unlocked mobile, and I see the Sprint logo on the start). On googling, the issue is re

Questions

160

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Why is a different name showing up when I make a payment via Kiosk?

I go in and make a payment for my prepaid phone at the kiosk but the name is incorrect on the top right hand corner. I have my name on my online account information but the Kiosk shows differently. Someone better fix this.

Questions

323

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Using prepaid plan internationally

I just spoke with someone on customer service, and I want to verify what I think I heard. I have a prepaid plan, and I will be traveling to Great Britain. While I am in Great Britain, can I still use my phone to call home to the United States and text United States numbers without being charged? He

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256

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Cancel prepaid card

I recently travelled to US and bought a prepaid card, now I've returned to Melbourne, Australia, but just realised I've been charged another $40, so I think it's set up as auto-charge, and I need to stop it. I know I can contact my bank to block the credit payment but I'm a bit worried that I'll get

Questions

1.5K

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Can I reactivate my prepaid number?

Hi, i've been a AT&T prepaid user, and haven't used my number since March 2020. now i want to reactivate it. is there a way? thank you!

Questions

84

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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

144

5

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Can I upgrade my sim card but keep the same number?

I currently have a galaxy s21, it supports 5g but my current sim card does not. Is it possible to just upgrade to a newer sim card that supports 5g and keep the same number?

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45

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I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

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117

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What are my taxes and fees each month?

I'm enrolled in a US monthly prepaid plan.  Where can I see the details of my charge each month - including taxes and fees?  Shouldn't I receive a receipt each month I'm charged with these details? The main reason I'm asking is that my total charge amount increased this month but I have no idea why

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3.3K

1

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Upgrading on a pre-paid wireless plan

Hello, I currently have and iPhone 6s, and I am interested in upgrading to the 12. I am also currently on one of AT&T's prepaid wireless plans. If I were to buy an unlocked iPhone 12 and put my current SIM card into it, would the phone work? Would I still be on the same plan? If not, how woul

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128

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Customer Service Lied about Charges and won''t change it

I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa

Questions

210

1

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Oppo A53 phone not getting ATT Network signal (Internet & Voice)

I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?

Questions

243

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Changed AT&T GoPhone Plan Which Cancelled My Service

The title pretty much sums it up, I changed my service from the $45($40 with autopay) to the $35($30 with autopay) and when I did, it immediately terminated my service and demanded I paid another $35. I still had a week left on my previous plan before it would've renewed. Is there way I can get that

Questions

960

3

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APN profile for Iphone6

Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.

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17.3K

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