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AT & T store staff used apps on old phone to order $400 in gift cards from Amazon and Lyft

'We upgraded a phone at the AT & T store on St. Charles Ave in the New Orleans CBD, and and within an hour of leaving the store, we received notification from Lyft that a $100 gift card was successfully delivered to someone named Cherry (we did not order the gift card). This morning, we woke up to n

Questions

 • Account Features

93

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Why is it so hard for ATT to communicate with its customers?

In regards to my service I have received over the passed few days.... I have moved apartments and wanted to simply transfer my service. This is NOT a complicated issue. However the same thing happened when I last moved. It took months to install internet because I was told ATT was not available in m

Questions

 • AT&T Internet Installation

70

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Contact

I was a victim of someone fraudulently being allowed access to my account and adding a new SIM card, taking over my phone number. I am very displeased with the lack of response from ATT. I was without a phone for 2 days and had no way to change passwords on accounts since they were all linked to my

Questions

 • Online Account Access

103

3

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Is there anyone out there that cares????

I am new to AT&T.  Before leaving my old Phone Company, I had heard how wonderful AT&Ts customer service was. So in October 2015 I made the jump.   Since joining AT&T I have not experienced that wonderful Customer Service. I have been lied to and deceived more then I can count.  I have been trying t

Questions

 • Wireless Account

182

4

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Being CHARGED for a phone we SENT BACK (which we have confirmation of)!!

BEWARE OF AT&T...they STEAL from you!!! We wanted to upgrade to the new iPhone XS Max via AT&T, which we have been with for a long time. We ordered it online via AT&T and they sent the new phone, plus a box with a return label to send our old iPhone X back in, which we did well within the allotted t

Questions

 • Wireless Account

152

4

0

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Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

Questions

 • Apple

6

1

0

Not receiving credits as promised.

I placed two orders in Dec 2019 within the same week for 2 separate iPhone 11's on two different lines on my account. Both were through the loyalty department and I was supposed to receive 10$ monthly credits upto 300$. I start receiving them on one line but not on the other. I call in Jan& Feb and

Questions

 • Wireless Billing

18

1

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OVERCHARGED FOR ALMOST A FULL YEAR

I have been on the phone, chats, and in person in multiple stores to attempt to get this resolved. Each time it was promised to me that it would be taken care of... each time it is not and the next time I reach out I have been told "someone" gave me the wrong information. Every. Single. Time. I used

Questions

 • Wireless Billing

40

2

0

POTS down for 3 weeks, no tech has ever shown, yet tickets keep mysteriously getting cleared

AT&T ( and community) where can I turn to escalate a complaint?  Have uverse internet and POTS landline.  POTS landline has been down for 3 weeks.  I continue to submit repair requests, am provided target repair dates, these dates go and come without any tech showing or calling my cell (number I put

Questions

 • AT&T Phone Account

165

1

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Billed Insurance without notification and Forced to Pay restock on an employee opened unit

Question: Can I get my restock fee reimbursed to my account? (All this over $45 that I should rightfully get)   Below are the email transcripts of my interaction with the Local Branch.   Hello Jason S,   I have been trying to contact you for several days to have the restock fees for the Ipad Mini I

Questions

 • Wireless Billing

183

5

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Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

We'll be switching to Time Warner now

8 days ago our internet died. Just kepts dropping the connection. I spent 2 days on the phone talking to "technicians" who couldn't help. Then a technician came to the house and gave us a new router/modem which didn't fix the problem. Then an external technician finds out that they need to dig up th

Questions

 • AT&T Internet Account

1.3K

2

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Canceling with AT&T

I am writing to AT&T about why I am choosing to terminate my services.  I traveled to Asia for 2 weeks on November 10-25, 2018. During this time, I was alerted a text message from AT&T that I had incurred international data roaming charges exceeding $180 and was told to call AT&T right away. This da

Questions

 • Wireless Billing

565

1

0

0

Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

12

7

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Slow U-Verse Internet Speeds -- and Can't Speak to Anyone for a Fix

For the last 10 days or so, my U-Verse Internet has been at 1/10 or less of the contracted speed.I try to contact technical support, but get a circle (Edited per community guidelines): the message says that, due to COVID-19 it may take longer to speak to a representative, but I never get that far;

Questions

 • AT&T Internet Equipment

16

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total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

18

0

0

I cannot access my acct.to pay my bill

less then one month ago i assumed my mothers acct now even though I can log on to my acct I am stuck in an endless loop as soon as I log on I get directed to AT&T TV a service we had and cancelled over 6 months ago I cant get out of it I call 611 get sent a link that no longer works i opt for li

Questions

 • Wireless Billing

14

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Not receiving credits, traded-in iPhone/ ported # to get $700 off... feel like AT&T has simply stolen my old phone

My wife joined our family plan back in January by porting her number over from Verizon and turning in her iPhone 7 to get the advertised $700 off a new iPhone 11 Pro. It has now been over 3 months and we have yet to see any credits on our account for this. I have tried talking with customer service

Questions

 • Wireless Billing

11

0

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Terrible Technical Support Service

This is long, but I need to explain how awful this customer service experience has been... incompetence and mismanagement throughout. In case it matters, this complaint is related to ticket # L20439912 Please review the following: My network connectivity on WiFi has been intermittent since Friday

Questions

 • AT&T Internet Account

53

1

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