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Jitter and Packet Loss

Hello there,We're having a jitter and packet loss issues. I tried mutiple times to contact AT&T Support, but we go through basic trobleshoot and usually we can't catch those things. We're using VoIP and since we constanly have above 5% packet loss the quality of the calls becomes very degra

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551

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High latency when playing online games. Pathping in post.

So me and my brother have been having issues when playing online games. This started sometime last month (sept 13th i wanna say). Before sept 13 we hard normal latency in the game we play World of Warcraft 60-77ish but now we are getting roughly 100-300 latency in the game.  We both have spoken with

Questions

641

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Intermittent Slow Speeds West Palm Beach

Have been experiencing really slow speeds through the day and night intermittenly for the past couple weeks. Opened a service call, but they did not show today. Have been troubleshooting my network, but bypassed evertyhing and reset modem to the factory defaults, with a pc directly connected still e

Questions

506

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AT&T Switch/Server 71.157.120.38 in Redmond, WA has been at 70%+ Packet loss for more than 24h

I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to

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274

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packet loss and unsure how to report it.

C:\Users\user>pathping www.google.comTracing route to www.google.com [172.217.1.228]over a maximum of 30 hops:0 Drews-PC [192.168.0.101]1 GMCROUTER [192.168.0.1]2 208.92.172.23 198.254.29.1.haugcomm.net [198.254.29.1]4 12.246.24.495 12.122.161.1186 cr1.dlstx.ip.att.net [12.122.139.129]7 12.123.18.23

Questions

708

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Closed

Increasingly terrible latency over the past 1-2 months

I've had no problems since getting Uverse installed March of '17 until now. Beginning in mid December (somewhere around the 12-14th by my recollection), I started experiencing latency spikes in online multiplayer games. It was just an annoyance at first, small spikes of a couple hundred ms every hal

Questions

3.9K

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QoS or other method to improve online gaming packet loss / ping with Pace 5268AC modem/router.

Hello all, My problem is this: When I get off work in the evenings and try to use my Xbox One for online gaming, I experience extensive network issues ("lag") to the extent that the game is unplayable. It happens every night like clockwork. Very rarely does it happen in the middle of the day or afte

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13.5K

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Extremely High Latency And Packet Loss

I've been dealing with high ping for two weeks straight. Every few seconds it'll shoot up to 1000+ ms, rendering my internet useless. I've tried contacting tech support, they didn't know what latency is. They sent out a technician, everything's green across the board on my network, so he couldn't do

Questions

12.5K

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Can't connect to game server (Path of Exile) PC. Bad AT&T Path/Route and Hops, 75-100% Packet Loss!

I have played Path of Exile (POE) for years, within the last 6 mo. to 1 yr. my pathing/route has changed and suddenly my connection has become unstable. It is very slow to connect to the server, and once inside and I can be dropped due to the packet loss I am experiencing.  This is the ONLY PC

Questions

605

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Connection continuity - Every 10 minutes (exactly!) connection drops - 100% packet loss

New subscriber with 5268AC RG. Connection drops every 10 minutes, I experience 100% packet loss. I am monitoring with PingPlotter Pro to 5 different external IPs and they all drop for about 15/20 seconds. Creating all kinds of havoc on my connection reliability. Any ideas of what to do or try?

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816

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Moderate to severe packet loss

Below is one of my 2nd complaints to BBB and 1 internally. Paul ***** has also been trying to resolve the issue while Samuel was out of office. Samuel ***** of Atlanta office called me 12Jan16 to tell me they don't trouble shoot packet loss and closed my issue. I've included a tracert and pinged th

Questions

1.1K

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UVerse Internet IPv6 packet loss serious issue

Hello, Tried calling ATT but not sure why as I knew it would not be a good use of time. Have UVerse internet and am having issues with time it takes for pages to load. Speed tests show correct speed but websites are taking enormous time to load on all computers and devices both wired and wireless. I

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2K

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How can we get good business tech support for routing issues?

We have two Gigapower business accounts that have tremendous packet loss on port 22. I have called AT&T numerous times, but all of my requests to escalate the ticket are denied.  How can I get GOOD tech support? I am ready to cancel all of my AT&T business accounts over this - I am pretty frustrated

Questions

369

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Packet Loss to certain IP

Hello! I have recently been receiving packet loss which becomes especially noticeable while I am gaming. I have run a couple of WinMTR tests and have noticed the packet loss to the same IP address which seems to be located in Visalia California (I am in Chicago, IL). Is there any way for me to corre

Questions

222

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Ping Spikes and Packet Loss

I've consistently been experiencing ping spikes and packet loss all day for the past week. Ping stabilizes around 80ms and then spikes to 500ms+ for hours at a time. I have also had packet loss while playing online games causing things to not run properly. This happens on multiple computers, wireles

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435

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Why does server 192.205.32.210 constantly drop between 50% and 80% of packets?

I always get routed through this server hub, and it is a constant issue of having it drop 50-80% of packets sent through.What is AT&T doing to fix this issue?  

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442

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Now bad packet loss and customer service

I have talked to several people at att and they all tell me same thing. Your packet loss isnt our problem because your upload and download speeds are great. This angers me because of its lack of being true. Packet loss is infact a very important factor in gaming and after browsing the forms for over

Questions

611

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Gigabit connection is now painfully slow

I have had AT&T Gigabit Fiber for a year or so, and it has been amazing until a few months ago.It is painfully slow trying to browse the internet or play some cell phone games.I turn wifi off on my cell phone just to browse. It's absurd. I still have very high download speeds.I can stream Netfl

Questions

582

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huge packet loss, and no help from phone reps

I am experiencing large packet loss when trying to play an online game League of Legends. The lag will spike from 81ms to over 3000ms randomly.  I have spoken to phone reps for over 10 hours now to no avail....One phone rep did a traceroute using the ATT modem, but this did not reveal anything (i do

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188

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Packet Loss Issues

I'm not very good with these types of things so please bear with me here. Last week I started having really bad lag and disconnect issues on Guild Wars 2. Friday and most of Saturday I was able to play just fine, but on Sunday it started acting up again. Monday afternoon and Tuesday I was playing al

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