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Jitter and Packet Loss

Hello there,We're having a jitter and packet loss issues. I tried mutiple times to contact AT&T Support, but we go through basic trobleshoot and usually we can't catch those things. We're using VoIP and since we constanly have above 5% packet loss the quality of the calls becomes very degra

Questions

 • AT&T Internet Equipment

540

1

0

0

Intermittent Slow Speeds West Palm Beach

Have been experiencing really slow speeds through the day and night intermittenly for the past couple weeks. Opened a service call, but they did not show today. Have been troubleshooting my network, but bypassed evertyhing and reset modem to the factory defaults, with a pc directly connected still e

Questions

 • AT&T Internet Features

487

10

0

0

High latency when playing online games. Pathping in post.

So me and my brother have been having issues when playing online games. This started sometime last month (sept 13th i wanna say). Before sept 13 we hard normal latency in the game we play World of Warcraft 60-77ish but now we are getting roughly 100-300 latency in the game.  We both have spoken with

Questions

 • AT&T Internet Equipment

618

6

0

0

AT&T Switch/Server 71.157.120.38 in Redmond, WA has been at 70%+ Packet loss for more than 24h

I've tried every method possible without success; nobody in support can help and I've wasted hours trying to report this issue. MTR shows the AT&T owned server in Redmond, WA with the IP of 71.157.120.38 at 70%+ packet loss. Two AT&T employees have confirmed this but have said "we don't know how to

Questions

 • AT&T Fiber Equipment

256

2

0

0

packet loss and unsure how to report it.

C:\Users\user>pathping www.google.comTracing route to www.google.com [172.217.1.228]over a maximum of 30 hops:0 Drews-PC [192.168.0.101]1 GMCROUTER [192.168.0.1]2 208.92.172.23 198.254.29.1.haugcomm.net [198.254.29.1]4 12.246.24.495 12.122.161.1186 cr1.dlstx.ip.att.net [12.122.139.129]7 12.123.18.23

Questions

 • AT&T Internet Equipment

667

1

0

0

Connection continuity - Every 10 minutes (exactly!) connection drops - 100% packet loss

New subscriber with 5268AC RG. Connection drops every 10 minutes, I experience 100% packet loss. I am monitoring with PingPlotter Pro to 5 different external IPs and they all drop for about 15/20 seconds. Creating all kinds of havoc on my connection reliability. Any ideas of what to do or try?

Questions

 • AT&T Fiber Equipment

716

2

0

0

QoS or other method to improve online gaming packet loss / ping with Pace 5268AC modem/router.

Hello all, My problem is this: When I get off work in the evenings and try to use my Xbox One for online gaming, I experience extensive network issues ("lag") to the extent that the game is unplayable. It happens every night like clockwork. Very rarely does it happen in the middle of the day or afte

Questions

 • AT&T Internet Equipment

13.4K

1

0

Extremely High Latency And Packet Loss

I've been dealing with high ping for two weeks straight. Every few seconds it'll shoot up to 1000+ ms, rendering my internet useless. I've tried contacting tech support, they didn't know what latency is. They sent out a technician, everything's green across the board on my network, so he couldn't do

Questions

 • AT&T Internet Features

12.3K

38

0

Can't connect to game server (Path of Exile) PC. Bad AT&T Path/Route and Hops, 75-100% Packet Loss!

I have played Path of Exile (POE) for years, within the last 6 mo. to 1 yr. my pathing/route has changed and suddenly my connection has become unstable. It is very slow to connect to the server, and once inside and I can be dropped due to the packet loss I am experiencing.  This is the ONLY PC

Questions

 • AT&T Fiber Account

551

1

0

0

Closed

Increasingly terrible latency over the past 1-2 months

I've had no problems since getting Uverse installed March of '17 until now. Beginning in mid December (somewhere around the 12-14th by my recollection), I started experiencing latency spikes in online multiplayer games. It was just an annoyance at first, small spikes of a couple hundred ms every hal

Questions

 • AT&T Fiber Installation

3.8K

16

0

How can we get good business tech support for routing issues?

We have two Gigapower business accounts that have tremendous packet loss on port 22. I have called AT&T numerous times, but all of my requests to escalate the ticket are denied.  How can I get GOOD tech support? I am ready to cancel all of my AT&T business accounts over this - I am pretty frustrated

Questions

 • AT&T Internet Features

349

5

0

0

UVerse Internet IPv6 packet loss serious issue

Hello, Tried calling ATT but not sure why as I knew it would not be a good use of time. Have UVerse internet and am having issues with time it takes for pages to load. Speed tests show correct speed but websites are taking enormous time to load on all computers and devices both wired and wireless. I

Questions

 • AT&T Internet Equipment

2K

4

0

0

Moderate to severe packet loss

Below is one of my 2nd complaints to BBB and 1 internally. Paul ***** has also been trying to resolve the issue while Samuel was out of office. Samuel ***** of Atlanta office called me 12Jan16 to tell me they don't trouble shoot packet loss and closed my issue. I've included a tracert and pinged th

Questions

 • AT&T Internet Security

1.1K

19

0

0

Ping Spikes and Packet Loss

I've consistently been experiencing ping spikes and packet loss all day for the past week. Ping stabilizes around 80ms and then spikes to 500ms+ for hours at a time. I have also had packet loss while playing online games causing things to not run properly. This happens on multiple computers, wireles

Questions

 • AT&T Internet Equipment

405

3

0

0

Why does server 192.205.32.210 constantly drop between 50% and 80% of packets?

I always get routed through this server hub, and it is a constant issue of having it drop 50-80% of packets sent through.What is AT&T doing to fix this issue?  

Questions

 • AT&T Internet Equipment

392

14

0

0

Packet Loss to certain IP

Hello! I have recently been receiving packet loss which becomes especially noticeable while I am gaming. I have run a couple of WinMTR tests and have noticed the packet loss to the same IP address which seems to be located in Visalia California (I am in Chicago, IL). Is there any way for me to corre

Questions

 • AT&T Internet Equipment

205

1

0

0

Gigabit connection is now painfully slow

I have had AT&T Gigabit Fiber for a year or so, and it has been amazing until a few months ago.It is painfully slow trying to browse the internet or play some cell phone games.I turn wifi off on my cell phone just to browse. It's absurd. I still have very high download speeds.I can stream Netfl

Questions

 • AT&T Fiber Equipment

500

10

0

Now bad packet loss and customer service

I have talked to several people at att and they all tell me same thing. Your packet loss isnt our problem because your upload and download speeds are great. This angers me because of its lack of being true. Packet loss is infact a very important factor in gaming and after browsing the forms for over

Questions

 • AT&T Internet Security

595

2

0

0

Gaming with lag spikes, streaming video with consecutive buffering.

Hi, I have been experiencing these lag spikes whenever I play League of Legends for a month. Before, I had constant ping at around 53ms (which was good) but now, it fluctuates at around 53 ~ 300ms frequently along with "Attempting to Reconnect" or extreme lag. I couldn't move my character at all

Questions

 • AT&T Internet Features

1.5K

3

0

0

Pace 5268AC, DMZPlus Issue, drops lan every 10 minutes.

I have the Pace 5268AC in DMZPlus in front of a Cisco RV325.  In DMZ mode it apparently want to expire the lease on the address every 10 minutes and causes my network to go down.  Any thoughts on how to stop this?  Would moving to a static IP stop it?  Or do they just issue a fixed address via the s

Questions

 • AT&T Internet Equipment

10.2K

28

0

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