
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have received the code and instructions for unlocking my GoPhone. Question: When I return and replace the original AT&T sim card, will my phone still have all of its AT&T minutes and function properly back here in the states?
Questions
•
Account Features
Accepted Solution
Official Solution
I will be moving to the US shortly, and so I have been searching up about phone compatibility. Until I decide on a new phone, I will be using my Lumia 920 (unlocked) that I bought overseas. Below is the relevant information about my Lumia 920. Can I connect to AT&T's LTE/4G/3G? LTE network bands: 1,
Questions
•
Wireless Account
Accepted Solution
Official Solution
Okay we’re going to Ireland in a few days and was trying to see if there was a extra plan or premium we could pay for a few days so that our phones worked over there
Questions
•
Network Coverage
Gentlemen, I am currently in Kuwait where my At &t line does not work. I forgot my password to log in to my gophone account and i cannot receive code on my at&t line. I need to know the expiration date to my phone line number, because I will be back on April 9, 2015 and need to charge my phone befor
Questions
•
More AT&T PREPAID Discussions
I have a Samsung Galaxy Express Prime phone that is probably about two years old now. I'm currently on the no-contract $45/month plan. In May I will be travelling to Australia for an extended time. Is there any way I can use this phone there? Can I buy a local SIM and install that, and make it wo
Questions
•
Android
It says, Operates on dual-band UMTS/HSDPA and quad-band EDGE networks. But would I able to use (receive calls or make calls) my Alcatel 871A GoPhone Overseas i.e. The Bahamas?
Questions
•
Other Phones & Devices
I've gone abroad and need to access my prepaid autopay account. Apparently a new pin/password has been texted to me, but I cannot receive it because I am not in the USA. Can I somehow get access to my account by having the new pin emailed to me?
Questions
•
Plans & Features
Hello, I have an AT&T Samsung S7, and I'm currently in New Zealand. How can I get the software updates for this model? Thanks, Pedro.-
Questions
•
Android
I have been trying for 3 months to cancel my prepaid auto billing and nothing works! 1. PIN won't come through as I am in Australia when trying to set up online account.2. Number given to call AT&T in USA for prepaid on this forum has been disconeccted.3. Last 4 digits on phone number DO NOT work as
Questions
•
More AT&T PREPAID Discussions
I was sold and Auto pay prepaid sim when I visited the US as a tourist and now need to cancel this sim how can I go about this online as I do not have a 4 digit pin and do not want to sit on the line to a call-center for over 10 mins already as its costing me a fortune calling from my country? PLEAS
Questions
•
Account & Usage
I am a GoPhone customer and I can't login to my account even though my password is correct. Since I am out of United States for 3 months, I can not reset my password as I can't receive American text messages. I don't want my phone number to go into recycling and in order for that to happen, I need t
Questions
•
More AT&T PREPAID Discussions
I've been overseas for almost 3 months. So I've called the customer services to make my account under "vacation suspension" on May. They confirmed, so my account is now on suspension; which means I can't log-in.However, I'm still getting my bills (June,July,August bills). But I can't call the custom
Questions
•
Wireless Billing
I am an AT&T Customer of 10 years. In the last year I switched to AT&T prepaid. I am in Brazil for 3 months and need to unlock my iphone. I told AT&T prepaid to put my service on hold until I return, so i could get a Brazilian phone number while i was there. They promptly obliged. There in lies the
Questions
•
Account & Usage
Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told
Questions
•
Other Phones & Devices
Pre-Paid ... DALE Refused to give ID# phone conversation complete at 19:08 PST Misinformation, unknowledgable, arrogant, interrupting, and blocked me from talking to a more senior person. I STILL DON'T HAVE MY ISSUE RESOLVED... i'M OVERSEAS AND TRYING TO CALL MY VOICEMAIL FROM A LANDLINE.
Questions
•
Account Features
Hello! I am traveling overseas for a few months and was wondering if there is a way I don't have to pay for the months I will not be in the US.I am using AT&T prepaid plan and it is as following: Account Balance: $0.00Balance Expires On: Feb 4, 2017Rate Plan: $45 MonthlyRate Plan Renews On: Dec 8, 2
Questions
•
More AT&T PREPAID Discussions