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iPad Pro 9.7 Shipping Yet?

Hey there, This is the first time I've preordered an Apple product from AT&T and am a little worried as I've been an observer before. I preordered the 128GB iPad Pro 9.7 within 2 minutes of the preorder going up, and my "Expected Shipping Date" is 3/30/16 (today). However, it's now after 6pm Eastern

Questions

 • Apple

480

6

0

0

Order Status-Pending Port approval

Hi I am a new AT&T customer. I requested to transfer my old number to AT&T and ordered a new Galaxy S8+. But when i Look at my order status it is still showing Pending port approval. My old carrier was Lycamobile (a Prepaid carrier). In how many days is it expected to complete the port process? My o

Questions

 • Wireless Account

2.6K

1

0

0

Wrong Order Status

I placed an order yesterday over the phone. While still on the call I was told I would receive an email and I need to accept the terms and conditions. I accepted them while still on the call. I’ve since been checking my order status (for over 24 hours now) and it is showing action required accept te

Questions

 • Wireless Account

244

1

0

0

Order status: action required

I made an online order & received an email the following day that action was required, or my order would cancel. I called & got transferred numerous times, only to be told by last rep to go in the store. What is the point of online ordering if I have 2 go in store? And furthermore why aren't any AT&

Questions

 • Apple

164

0

0

0

Iphone 11 preorder and number port

So I went into AT&T 9/14 to first port my number over from my t-mobile account to my fiance's AT&T account. While we were there we both preordered the new iphone 11. During the whole process they assured us that the phones would be here on time and mine phone would be loaded with my old number and a

Questions

 • Apple

369

1

0

0

New Account Order Status: In Progress Pending Port Approval?

Can someone tell me if my order is all set? Like at what point do you know that your order is all set? I transferred from Verizon and ordered 5 lines on att.com. I ported my numbers too from Verizon. I got a confirmation email-4 iPhones and an Apple Watch. Status says “In Progress” and phones say “P

Questions

 • Wireless Account

1.5K

1

0

0

Order Canceled Without Notification

After multiple attempts to place an order online to upgrade my iPhone 6 Plus it was discovered that the find my iPhone feature was turned on. This prevented the ability to process an upgrade order. Once this was turned off, my order was placed with and estimated shipping date 10/21-10/28, about 6-8

Questions

 • Phone & Device Upgrades

1.4K

5

ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

785

0

0

0

Pre-ordered Phone sucessfully cancelled, but order is showing as "In Progress"

Ok so I pre-ordered the new Galaxy S10+ in a certain color. After seeing that color on display in a company store, I decided to change my mind. After talking with ATT on the phone, I was informed that all I would need to do is press the cancel button, wait about an hour, and then I would be able to

Questions

 • Phone & Device Upgrades

327

1

0

0

Pending Shipment

I ordered a microcell to be shipped fed-ex next day air on July 21st.  Everytime I checked the status, it would say Shipping Status: In Progress...and Pending Shipment.  I called AT&T on July 28th and after going thru 3 customer service people and waiting on the line forever, they said they're wareh

Questions

 • AT&T Cell Booster

1.6K

3

0

0

Why is it standard practice for AT&T to lie about the shipment of online/phone orders?

It has become clear from my interaction with countless customer service agents in the past week as well as by reading these forums and other customer experiences, that AT&T has made it a policy to lie to customers about shipping out/over-nighting their orders. An order place online or by phone, will

Questions

 • Wireless Account

106

0

0

0

Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents

Questions

 • Phone & Device Upgrades

1.5K

1

0

0

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