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Reward card will not work

I have a valid att reward card with 20.74 left.  It will expire in september.  The last two times I have tried to use it, it has been denied.  Why?

Questions

 • AT&T Internet Features

94

1

0

0

AT&T Family Map Not Tracking my Galaxy 3

I can't track my Galaxy 3 phone with AT&T Family Map. If I do a complete reset to manufacture setting it will work fine for a couple of months. Then it will not track at all. It says phone is off or out of coverage area. I know factually this is not true. I had the same problem with a Galaxy 2 but g

Questions

 • Account Features

435

2

0

0

Giga Power installed less than 30 days

So I have gigapower installed - less than 30 days and now it's not working. 12 years of internet service with AT&T not an outage that I recall or need for a service call. Calling AT&T is frustrating experience as expected  (20 minutes to talk to someone) - is it really difficult for AT&T to have a p

Questions

 • AT&T Fiber Installation

350

1

0

0

No Data/MMS Messaging

I just got back to the states from the UK. I'm using my Samsung Galaxy S4 which I purchased last year in London from the company O2. I've put my At&t sim in and my phone is unlocked. I've checked loads of forums and added the following APN, but I still have no access to my data or MMS messages.  Nam

Questions

 • Samsung

2.2K

1

0

0

ATT Thanks Ticket Tuesday

This hasn’t been working for weeks and always seems to be a different issue - with no response or resolution i can choose the movie and choose the time and then I get “uh oh, an error has occurred please check back later”

Questions

 • Wireless Account

130

0

0

0

MMS sending, not receiving

I'm having a strange issue I have yet to find any information on. Here's what happened: I had my HTC One M8 for about a month. Everything was working fine, MMS sending and receiving, no problem. I only use minimal data, so I keep mine off. I don't like to waste my 200 mb per month. One night while I

Questions

 • Android

532

1

0

0

Visual Voicemail Not Working On iphone 6 iOS 12.1; Not Receiving Notifications

Iphone 6 with iOS 12.1 doesn't give me voicemail notifications or visual voicemail. I've reset my phone and settings and also have had my vm password reset 4 seperate times (after spending near 5 hours total on the phone with AT&T). Was told I'd receive a call in 24-48 hours and never did. What's th

Questions

 • Apple

675

2

0

0

Paid for my plan, phone still not working?

I'm not familiar with these things forgive me.I paid for my pre-paid a half hour ago, I'm not sure how long it normally takes for it to start working but I've already been charged for it so I'm assuming it should be working.

Questions

 • More AT&T PREPAID Discussions

316

2

0

0

I've got approve mail from AT&T, but can't unlock my phone

Hello, I've ordered unlock request for my iPhone 6, and approve message comes next day, but my phone says that this card is wrong sim card, I tried other cards its not working. I'm in Armenia now btw.

Questions

 • Apple

271

2

0

0

PUK Code issues on AT&T Prepaid sim in iPhone

Hi everyone.So i am having an issue with my phone due to conflicts. So, according to the manual online to getting a PUK code, you need to sign into att.com/myprepaid. However, the problem is that no matter what password/pin i put in, i get rejected and locked out for an hour. So, i try to reset the

Questions

 • Phones, Tablets & Devices

296

1

0

0

Digital life app not working

I just had this system installed and today the app stopped working. It says it recognizes my fingerprint but then it says error. 😐

Questions

 • Apps & Programs

356

0

0

0

Got my iPhone 7 plus today and its a DUD! What do I do?

A few minutes ago I got my iPhone 7 plus 128 gb Gold. I turned the phone on and swiped a few times on the welcome screen. On the set up wifi section the screen suddenly becomes hazy and blurry and fades into black (dead). The phone will not turn on at all after this. I noticed that the battery was a

Questions

 • Apple

349

6

0

0

Canceled service due to moving outside service area. gave old smart plugs to a friend but....

They don't work.   The rep on the phone told them that they may be still linked to my old alarm system but that DLC was removed by my old landlord and thrown away.  I think they weren't getting him to pair them right.   Does anyone have the original instructions to place them in pairing mode? Or are

Questions

 • Device Troubleshooting

358

3

0

0

WAN NAT/Gaming rules are not followed when accessing them from internal LAN

I have an NVG599 setup with NAT/Gaming (port forwarding) rules. The rules properly route when routing traffic from WAN, but if the traffic comes from the LAN the route is not completed. It's like the modem doesn't understand how to complete the route for internal Lan traffic requesting to be ro

Questions

 • AT&T Internet Equipment

949

8

0

0

Cannot make calls on phone

Last month (November) I called  costumer service and the woman activated my phone. I do not need a big plan because I do not use the phone that much. She told me to buy a card to refill it and it should be for next month and it will work. So I did and  refilled it with a $10 phone card and it is on

Questions

 • More AT&T PREPAID Discussions

522

7

0

0

How to reset AT&T cache

I have configured 15 websites on my server here and when I try to get one configured (editing DNS or forwarding nameservers) for some reason it does not resolve. Other ISPs allow me to see the website as I should but AT&T now for over a week has not allowed me access to see this site properly when I

Questions

 • AT&T Internet Features

1.2K

1

0

0

Can't see when my messages are delivered and read (Oreo Update)

After the new oreo update, my messages were marked with "Delivered" or "Read" and I could see when the other person was typing. It worked fine in the morning but then it just stopped. There wasn't anything downloaded or any resets. The new update was working as expected for a few days before this. U

Questions

 • Samsung

1.4K

4

0

0

Voicemail Transcription Problem NOT solved for iPhone 6s and iOS 10-0.2

I am posting this after chatting with Apple today because there is another post that indicates this problem is solved.  NOT: When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available". When that message appears the play

Questions

 • Apple

3.4K

10

0

0

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