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No answer on the bury phone number

The first 2 times I called the number to get my line buried, I was on hold for over an hour and a half until 5pm rolled around, at which time the hold message changed to "Please call back during business hours," then disconnected. I've currently been on hold for over an hour (3rd phone call). What d

Questions

287

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I just don't know what to do!?!

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

Questions

150

1

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Device Unlock Portal not working (non-customer)

I have been trying to use the portal for a couple of days to request an unlock. Every time I try I get the “oops, network difficulty” error. This has been happening for over two days. This is an iPhone 6 that was given to my son by his cousin. Can someone please help me?

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108

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I'm Just trying to PAY MY BILL !!!!!!!!!!!!!!!!!!!!!!!!!!!

OMG!!!!!!!!!!!!!!!!!We have been customers of ATT since 1999, (Mobile Service) and as soon as Uverse was available in our area we signed up. We have @swbell.net emails SO that tells you how long we have had email service (WITH ATT)!!!!We recently switched our Uverse to Directv...when the installer c

Questions

517

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Never ever use AT&T for any competent customer service

Customer service seems to be geared to simply NOT ASSIST in that after they ask what your number is, and your pin code they proceed to ask why you called. Nothing wrong in that. But it starts to get better from there with their DROPPING YOUR CALL (resulting in calling again) then it’s give info agai

Questions

279

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AT&T Worse Nightmare

With all those billing issue I have been dealing with Internet and DirectTV. There is not a week that I have not called AT&T in last 5 weeks. If it is better week then I get to speak three to five times a week. Because, I have lots of time and money to spend. To make the matter worse, they have chan

Questions

172

2

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Lies, fraud & other customer service nightmares...

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.   Fast forward to today, my service plan has escalated from $149/mo to $209/mo and t

Questions

519

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AT&T is the worse. absolute worse. Unable to cancel account after three attempts.

I had a Uverse and internet account with ATT and around October of 2016 I decided to cancel the account because: 1. internet was too slow, 2. I hardly watched TV, 3. it was too expensive.  I called to cancel and was told that I was still in a promotion period and would have to pay a cancellation fee

Questions

220

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