Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (20)

Relevance

Accepted Solution

Official Solution

How much will my deposit be for new account?

What would my deposits be to start a phone plan

Questions

 • Wireless Account

4.7K

2

0

0

AWFUL CUSTOMER SERVICE!!!

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Questions

 • Wireless Billing

216

1

0

0

at&t prepaid activated and paid (sunday) - wednesday morning still no network conne

All,I activated and loaded my at&t prepaid account last sunday. I'm using it with a 3G modem. Tried also my iphone, but all say "no network connection".Has someone also experienced this kind of trouble? Any suggestions how to solve this issue?Thank you!

Questions

 • More AT&T PREPAID Discussions

100

2

0

0

Newly installed Fiber account, where is account info?

We received no information for setting up our account, logging in, getting email addresses, no user I.D. and I've been trying to find out how to access the new account.  We have 2 wireless accounts but could find no info there either.  Isn't this a bit strange?

Questions

 • AT&T Fiber Account

348

1

0

0

Wrong Order Status

I placed an order yesterday over the phone. While still on the call I was told I would receive an email and I need to accept the terms and conditions. I accepted them while still on the call. I’ve since been checking my order status (for over 24 hours now) and it is showing action required accept te

Questions

 • Wireless Account

230

1

0

0

Switching services?

So I've been with Sprint for as long as I have had a cell phone. Probably like 8 years now. I just recently upgraded to the Samsung Galaxy s9+ and got a new lease. I've had nothing but problem with slow networks and not being able to do anything unless I'm on wifi. This have been going on for quite

Questions

 • Wireless Account

76

1

0

0

Where is our $600 promotion?

We switched to AT&T in early December. The store employees were nice but did not know anything about our new Iphones and the whole process took almost 3 hours.  We left with the instructions and paperwork to submit for the $600 for the two Iphone 6s that we turned in. As our Verizon account was clos

Questions

 • Wireless Account

203

1

0

0

BYOD??

I'm trying to transfer my existing phone to AT&T.  I can find a web page that says "get thirty dollars off when you move" - but that discount disappears as soon as I go forward.  At one point I found a page that said the 3 gig shared plan was $40, minus $10 for automatic payment; but that disappeare

Questions

 • Wireless Account

125

2

0

0

Two accounts?

I live just outside of U-verse's coverage area, and my only options for ISPs are terrible. However, I have a friend who has U-verse at his house a couple miles from mine. I would like to construct a wireless bridge between our houses in order to connect to U-verse. What I don't want to do is steal i

Questions

 • AT&T Internet Installation

392

4

0

0

REWARD CARD

I received a letter yesterday from AT&T congratulating me for selecting the AT&T U-Verse service and qualifies me for an AT&T Visa Reward Card. Once your active service has been confirmed my Reward Card will be in the mail. However mu U-Verse Service  is not a New Account. I have had U-Verse since 2

Questions

 • U-verse TV Account

1.4K

2

0

0

Accused of fraud

Yesterday I went to the AT&T shop to try and purchase a family wireless plan. After trying to pass the credit check I was accused of fraud by the person in the fraud department for, probably not answering some of the questions to her liking. I had expected to have a challenge on the credit check as

Questions

 • Wireless Account

284

2

0

0

How to get out of shared/family account without access to it.

I just moved from Canada a month ago and my sister suggested I join in with her and my cousin's shared AT&T account. My cousin is the main account holder. I used a prepaid number when I came (which my sister already got me before I arrived in US). I joined my cousin's account since that would be che

Questions

 • Online Account Access

1.4K

8

0

0

Closed account in collections

I had a post paid account with the unlimited here in United States of America of which was canceled on February 23, 2017 with a balance of $2,040.89. I’m a full time college student that lost my job and had trouble paying it. I was the prime account holder and had my sister, mom, dad and I on there.

Questions

 • Wireless Billing

3.5K

1

0

0

Cant find my account #

This is my first month with at@t and im trying to make an account so i can use myAt&T app to pay my bill, my number is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, et

Questions

 • Online Account Access

179

1

0

0

Reward issue

I reached out to a rep after waiting 6 months for rewards that I never received. I called after two online chats that pro.used the rewards were on the way. The rep on the phone told me that I would not receive anything even though I have the chat transcripts (this is why I prefer online chats). I ju

Questions

 • U-verse TV Account

350

2

0

0

New account and plan not as described with agent at activation

I switched to AT&T to save money on our monthly family wireless account.  My first bill was $742.  I was quoted a monthly bill at $180 with our employer discount and auto pay.  I understand that the bill I received was for two months and had activation fees, but much of this was not disclosed by age

Questions

 • Wireless Account

87

2

0

0

WAN IP move (URGENT)

We are moving offices and rely on our WAN IP's for external services.  How do we move our existing Static WAN IP's from one account /location / modem to another?  This is an urgent issue we are moving in 2 weeks.  Regards

Questions

 • AT&T Fiber Account

491

1

0

0

New service for new construction

I need to set up service at my new construction home, but ATT sales can't find my address in the "system." My neighbors have U-verse and there is an ATT box on my property by my new driveway. Can someone help?

Questions

 • AT&T Internet Installation

2.7K

3

0

0

U-Verse Account/Email Security Issue

ATT - this is a complaint about how accounts are created and managed, and could be a serious security issue in allowing a new U-Verse user to access an existing user's personal account information and email. I've been a U-verse user since late 2008.  My son moved into a new appartemnt and requested

Questions

 • U-verse TV Account

484

3

0

0

Is a Delayed Port Possible?

Hello friends, As the title states, I am wondering if a delayed Port of my number is possible. I am currently on Verizon and am looking to switch over to AT&T. I plan on preordering the Note 8 online and set up a new account as well. However, I would like to keep my current number, yet the phone won

Questions

 • Wireless Account

211

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.