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Military

I leave for army basic training next month(September) and I can't have my phone until a certain part starts in Dec. What is the best way to do this. I was planning on suspending my phone until I was able to use it again but it says monthly charges still apply.

Questions

5.7K

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Military/Veterans Discount

Who agrees the Military/Veterans discount is a Complete Farce? A Bait and Switch to those who sacrifice for America?  The Military/Veterans Discount all sounded great..save $15 on Internet and $15 on Uverse TV!! I thought the AMERICAN Telephone & Telegraph [AT&T] was really going to show respect for

Questions

1.3K

6

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What they don't tell you about buy one get one

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

Questions

45.6K

57

Retaining phone number following overseas military tour

I'm an active duty soldier and I'm currently a go-phone customer. I'm going to be stationed in South Korea from July 2017 to July 2018 and I would like to know what I can do to keep my cellphone number so that I can reactivate it when I return?

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174

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Adding a Unite Explore back to Unlimited Plus Plan - At my wits end!

I am so frustrated at ATT. I have 8 devices on my UL Plus plan - 4 phones, 3 Unite Explores, 1 WHPI. My son uses 1 cell and 1 hotspot device and he was set to deploy to Africa at the end of August. I set up with the military suspension dept. at ATT and all was fine. Well his orders got changed and n

Questions

249

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Using both the aarp discount and military discount to wireless at the same time?

We have the unlimited plan with the military discount. We just became Aarp members. Can we also use the AARP discount at the same time for the unlimited plan?

Questions

807

2

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Military Deployment in Middle East - Best plan?

Can anyone share which AT&T wireless cell phone plan is the most cost-effective for a U.S. service member being deployed to Bahrain for several months?  Need ability to call home and send text messages. Thanks so much!

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5.8K

2

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Combine Accounts

I've been trying to combine accounts but can't seem to find the appropriate way to complete this task aside from calling in (which I hate because it takes so long). Any easy online requests forms to combine accounts and get everything under one bill?

Questions

378

7

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Account out of control

I have been trying to resolve to major issues on my account. I spend at least 6 hours a week on the phone with various ATT customer service department’s ranging from fraud, loyalty, billing, UVerse etc. 4 months ago I bought 2 phones. They sent me the wrong one and I returned it. They didn’t process

Questions

146

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Military Deployment Suspension

I originally called AT&T on June 20 2018 to suspend my account. I was told the suspension would go into affect at the end of the billing cycle. I left, and couldn't use my phone service for the entire of month of July but I was still billed for the month of July as well. Why was I still billed for t

Questions

268

2

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AT&T Store Needs Training

After reading about the Military Signature Program on the AT&T website I asked Chat if I were eligible.  The answer was yes but I needed to go to the Asheville AT&T store (not retailer) so that they could verify various things.   So off I went which in my case involves a one-way 40-mile drive on mou

Questions

270

7

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After 15 years of service...

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

Questions

464

8

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Unified account FRAUD

After 7 months of specialists, account managers etc. I have been told my account that was mysteriously changed after approximately 20 years from a wireless account to a “unified” account with ALL passwords, account questions being changed internally that either I pay the $1225.43 bill to get this re

Questions

386

2

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Been trying for four days to make an order. No order number, no charge, and now Enjoy cancelled.

So I have made four attempts to make this order (online promotion of free iphone 8 with unlimited plan and military discount) at the direction of customer service--first attempt, somehow they verified my identity wrong and didn't have my social on file. Cancelled that, next day made a new attempt, g

Questions

387

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Violation of SCRA

How often does ATT violate contracts and the Servicemembers Civil Relief Act?

Questions

2.1K

2

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Military, veterans discount apply to devices? Accesorries? Etc

Phones covered? Anything other than plan ?

Questions

216

1

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At&t hates the military community!!!!!

We just moved to a new subdivision that is a predominately military community. After 4 scheduled installations(which one didn't even bother to show up or notify that they weren't coming) and one scheduled repair from the engineers to fix the cut fiber line(of course they didn't show up either)...we

Questions

254

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