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Stealing my money

Assurium has st open my deductible by liying to me. Said if I found my phone they could do manufacturing warranty. They lied! They just wanted to keep my phone now they won't send it back and I feel used.

Questions

 • Wireless Billing

83

1

0

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Beware: AT&T BOGO

AT&T BOGO Fraud?I needed a new phone in March of 2018. I was considering getting a new one through my current provider Verizon. My husband talked about maybe switching over to his plan at AT&T which he had been with for over 10 years. We also have internet with AT&T. We went into the AT&T in our loc

Questions

 • Wireless Billing

347

5

0

0

Billing

How it is with ATT so different and not transparent in information and service they provideI wanted to unlock device, so as I happen to att store on unrelated issue I asked them procedure- ATT store told that they can do it but first I need to pay remaining amount on phone which I did right there, b

Questions

 • Wireless Billing

127

1

0

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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

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Why is it standard practice for AT&T to lie about the shipment of online/phone orders?

It has become clear from my interaction with countless customer service agents in the past week as well as by reading these forums and other customer experiences, that AT&T has made it a policy to lie to customers about shipping out/over-nighting their orders. An order place online or by phone, will

Questions

 • Wireless Account

71

0

0

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AT&T LYING

I want to know why I was offered one promotion with a free Roku stick and I never received it and they told me that it just wasn't there and their notes when I called back and then I was offered U-verse with internet and phone for $90 a month for the first year and when I call they tell me that that

Questions

 • U-verse TV Account

87

0

0

0

Promised $500 in VISA Gift Cards found out tonight I was lie too.

On January 10, 2018 I called 1-*** after getting a mail solicitation for a $300 VISA gift card to inquire about the internet speed that was available in my area.  After a brief discussion with the sales agent I was told that if I signed up “today” she was authorized to give me a $200.00 VISA for Dir

Questions

 • AT&T Internet Account

2.2K

9

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0

Three employees have misrepresented the truth

I spent nearly two hours today trying to resolve an issue concerning what I was told and what has actually happened. Loyalty employee number one, upon learning I was ready to terminate service, because we use only a few GB of data and pay $120/month. He not only talked me off the cliff, he also conv

Questions

 • Wireless Account

436

6

0

0

ATT lying about the offer/promotion on my internet/home phone plan.

My promotion will be over by the end on September, so i called in early September to ask for another promotion. Prior to that I did shop arround with Comcast and they offered me better internet speed with same price. So you guys transferred me to Retention Dept., they was really nice to offered me d

Questions

 • AT&T Internet Account

292

2

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0

Is this what it is?

AT&T may review all possible recordings of my conversations with AT&T Customer Support Representatives to validate that all I have said is honest and true, not to the best of my ability, but just plain 100% true. 1. I had an AT&T Support Representative, over the phone, transfer ownership of our AT&T

Questions

 • U-verse TV Account

312

0

0

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