Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (408)

Relevance
Selected Relevance

Closed

Go phone data throttle speed constantly at 8 kps no matter where i am in the state

I'm on a note 9 and use go phone prepaid. After high-speed is gone I get cut back to 8 kps no matter what time of day or night and it stays at that speed no matter what town im in or the tower I'm currently using. Tried the following...factory reset, turn off data while sleeping then on once awake,

Questions

12

1

0

Buying a AT&T Hotspot

I am using Cricket for data only service because AT&T Store says they do not have a data only plan. The AT&T store is just across the street from the Cricket Store can I buy the M1 Nighthawk Hotspot at full price and take it to the Cricket Store and put their 100GB for 90.00 a month on it. C

Questions

71

0

0

LTE Coming to Wausau, WI? When?

It's kind of funny how LTE goes up to Stevens Point and then according to the coverage map it skips Marathon county and is in Merrill. I had the privilege to try it out last weekend in Plover and the speedtest showed a ping of 79ms, 39.70 download, 8.17 up. That is awesome! Is there a time-frame to

Questions

751

4

0

0

Cannot call/text internationally with roaming on and $10 dollar a day plan and I have service

I am currently abroad, before I left I signed up to have data for $10 dollars a day every day I use data internationally with ATT. My international roaming is on and I have 4G LTE Service and 5 bars. I cannot send text messages or make phone calls. I have tried restarting my phone and resetting

Questions

22

1

0

LTE Not working on Galaxy S8+

Hello, I have a Samsung Galaxy S8+ Model SM-G955FD.  I cannot get an LTE connection in a location that definitely has LTE service.  How can we get this to work?  I've checked the APN and done a cache clear.  Any help would be GRRREAT?

Questions

1.2K

9

0

0

Dubois PA LTE Issues

I am having issues with my iphone dropping coverage and going to "no signal".  It happens over and over.  I am dropping calls like crazy.  Is this a known issue with LTE coming to this area??  I called Apple and they say it isnt the phone.

Questions

527

1

0

0

S8+ No Network Connection After Android Pie Update

Hello, My Samsung Galaxy S8+ refuses to connect to the cell network after the Android Pie update that I was given yesterday. I've tried the following to fix it:Reset APN settings to defaultReset Network SettingsFactory resetThe phone still will not connect to the cell network. I have 3-4 bars but th

Questions

410

2

0

0

SCAM!!! Phone Hasn't Worked Right for months

I got the 1 year 16GB(monthly) plan online, set up my phone I texted just fine and I had good high-speed Data, but it would instantly disconnect everytime I tried making a call, and it would not receive calls. I spent over 10 hours talking to customer service on my wifes phone trying to get it fixed

Questions

33

1

0

Samsung S4 will drop WiFi and connect to LTE

Greetings, Both my daughter and I have S4s. I upgraded to 4.3 in NOV; she just six days ago (25 FEB). I am essentially homebound and rarely use LTE. She is a college student and uses dorm hotspots and other WiFi connections. We purchase 200 MB for $15/month for each phone. Since upgrading to 4.3, th

Questions

6.2K

7

0

0

Network Issues

Recently, the wireless coverage in my neighborhood has disappeared. Once I leave my house and get away from wifi or turn off wifi on any of my devices I cannot connect until I cross a specific, repeatable intersection.  I joined AT&T over 10 years ago as my neighbors with AT&T wireless

Questions

94

3

0

Samsung watch 5 display

Since latest update when I have a notifications my display lights up but it has no information just a clouded screen.

Questions

22

1

0

Slow data speeds on LTE/HSPA+

Over the past few months AT&T's LTE speeds have been gradually slowing down to the point of insanity, especially when I have full bars 24/7! I live in Fargo, ND and notice this issue only in my local area. When I travel to Omaha, NE or Minneapolis, MN or Saint Cloud, MN or Sacramento, CA I have no i

Questions

13.5K

7

0

0

Cannot receive a text code to change password

Trying to change my password for my att.net email account. When my sbcglobal.net email password changes it automatically kicks out the att.net account whereas I have to change the password for that account - and visa versa. FRUSTRATING!!! Also, I cannot receive a text code to change the password be

Questions

15

1

0

Netgear 4G LTE (LM1200) modem works intermittently.

Netgear 4G LTE (LM1200) modem works intermittently. I have a SIM card and an unlimited AT&T data plan. I called AT&T and said they needed to update the IMEI number and Then I rebooted. It did not fix it. At tImes I have internet, in the admin panel I can get 4/5 bars and then 2 bars and the

Questions

423

2

0

Hotspot Assistance

I have a prepaid hotpot. I paid the bill to reset the data. I have called ATT and been on hold for over an hour, they hung up on me and i called back. On call for another 30. I reset my Hotspot 5 times, still no data. Can I get assistance please?

Questions

55

1

0

LTE data problems

TL;DR - My Nexus 6P & Moto X have poor/no LTE data performance despite showing full/nearly full bars and calls/text work fine. Replaced SIM, verified IMEI and APN. All other phones on our account (all Moto Xs) have no problems. For the last 2-3 months, I've been having intermittent LTE performance i

Questions

1.4K

4

0

0

Carrier update 45.0

Hello, Does anyone know what's included in the carrier update 45.0?

Questions

6.1K

6

0

clean IMEI but "this device has been blocked from network use"

When I search up the IMEI on any website, it shows up as clean. However, when I try to make a call, it says "this device has been blocked from network use"

Questions

979

5

0

Ayuda

I made the request to unlock an iPhone but I did not receive the email to verify the confirmation email for the unlock, what can I do?

Questions

30

8

0

Iphone 13 no service

I'm using an att prepaid and it worked fine until today. The top bar looks fine, but calls would fail immediately and i cannot receive any of them. Messages keep fail to send, and the cellular data wouldn't work. But everything works fine with wifi except phone calls.I've turned off and on, did ai

Questions

161

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.